Operations, Training, and Research Leader (Remote)

Raymond D. Henker MA CAST

Educated and trained professional in Industrial/Organizational Psychology

**** ******* ***** ********, ** 60074

224-***-**** / ********@*****.***

Seeking employment in Management, Administration, and Data Analysis/Research EDUCATION

The Chicago School of Professional Psychology 2008-2010 Master of Arts, Industrial/Organizational Psychology

• Concentrations: Organizational Culture & Design, Team Dynamics, Leadership & Management, Performance management, Corporate Ethics, Workplace Diversity, Organizational development behavior. Northeastern Illinois University 2005-2007

Bachelor of Arts Degree, Philosophy

• Concentrations: Philosophy of Mind, History of Philosophy, Asian Philosophy, Comparative Religion, Phenomenology & Existentialism, Edmund Husserl, Karl Jaspers, Max Scheler, Hanna Arendt, Nietzsche Colorado State University 1994-1995

Bachelor of Science Degree, Social Science

• Concentrations: Social Phenomenology, Social Stratification, Social & Cultural Theory, Aging & Culture, Alfred Schultz, Max Weber, Luckmann, Berger

EXPERIENCE

Divine Mercy University 2016-2022

Adjunct Professor (Online)

• Taught Graduate classes in I/O Psychology

• Advisor MA Capstone projects (MA Thesis research papers SPR Companies 2013-2014

QA Software Analyst – CAST certified

• Created test cases for software programs, executed testing on all platforms & mobile apps, recorded defects in JIRA, performed regression & exploratory testing, designed test suite structures in Microsoft MTM, conducted meetings

• Tasks performed for Fortune 500 companies on worldwide internet software: CDW, Motorola, Jellyvision, JLL, Blue Cross & Blue Shield.

JASC Research project 2010-2011

• Colorectal Cancer Screening project/Japanese American community

• Conducted 55 interviews and collected statistical data

• Published article: Springer Science journal April 23, 2010 AMC – Association Management Center 2001-2008

Database Administration / Technical Writing

• Created and implemented new processes, policies, and standardized procedures for AMC infrastructure

• Implemented new quality-control program

• Implemented new system of document inventory for monitoring confidential client records

• Composed and produced new internal teaching guides and training documents for new employee initiative program

• Lead contributor in company think-tank to formulate new ideas for process and procedure improvement

• Responsible for completing over 400 data requests from clients Motorola Corporation 1998 -2001

Project Manager / Document Control Specialist

• Performed test orders and processed over 200 government contracts in Database

• Updated and maintained over 200 government accounts

• Created new price control spreadsheets

• Proofread and processed government contracts into database

• Served as liaison between Bid & Quote / Credit teams to process contracts for approval

• Created and edited over 375 documents for worldwide Motorola Student guide Implementation Project

• Served as guide communications liaison for overseas implementation in China, France and the UK Computer Skills

MS Office, MTM, JIRA, SQL Query, Microsoft project, TIMSS, Groupwise, Outlook, SPSS, Canvas

Military Service

USN Veteran 1991-1995, USS JOHN F KENNEDY CV-67

Intelligence Specialist /Operations/OZ division/CVIC Cryptological Technician / Ft Devens, MA 1992

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