Community-Focused Leadership and IT Executive

SANDRIA NELSON MCHENRY

*** ******** ***** ***********, ******* 30281

Primary Contact: 678-***-****

E-mail: *******.*******@*****.***

Strategic Communications, IT, and Cybersecurity Executive with 20+ years of experience driving mission-critical government operations through expert incident response, continuity planning, and secure technology deployment. A trusted leader in high-stakes environments, with a proven ability to lead cross-functional teams through complex cyber incidents, disaster recovery efforts, and operational disruptions. Deep expertise in federal cybersecurity frameworks (e.g., NIST, FISMA), risk mitigation, and regulatory compliance. Adept at orchestrating enterprise-wide continuity of operations (COOP) strategies, ensuring resilience and uninterrupted service delivery. Recognized for decisive leadership, interagency collaboration, and delivering scalable, secure solutions that uphold national security and public trust. Skilled in the full system development life cycle (SDLC), with a sharp focus on operational resilience, stakeholder communication, and mission assurance.

Datacenter Operations

Technical Writing/User Documentation

IT Management

Identity and Directory Access

Server Architecture and Clustering

Enterprise Data Storage

Quality Assurance

Software Development Life Cycle

Project Cost Analysis

Security Analysis

Continuity of Operations (COOP)

Full Lifecycle Implementation

Post Go-Live Support

Risk Management Framework

Disaster Recovery

Incident Response

System Enterprise Management Tools

Compliance Management

Excellent program management skills that support management of multiple organizational initiatives to achieve business goals and mission.

Passionate change agent with performance record of leading innovative IT process improvement initiatives that yield significant technical efficiency gains.

EDUCATION

Master of Management, Leadership Concentration, Strayer University, Projected 2026

Bachelor of Science in Information Systems, Cyber Security Concentration, Strayer University 2019 Graduate

Associate of Arts in General Studies, University of Maryland 2002 Graduate

PROFESSIONAL TRAINING

Information System Operator-Analyst Manager Course * CISCO Routers Course * Security Frameworks * Agile Foundations

Instructor Training Course * Small Group Instructor Training * Equal Opportunity Leader Course * Information System Operator-Analyst Supervisor Course * Primary Leadership Development Course * Security Engineer Fundamentals * PCI DSS Basics

CERTIFICATIONS

Certified Information Systems Management (CISM) * Certified Ethical Hacker (CEH) * Project Management Professional (PMP) * Network + Certified * ITIL Foundation Certified * Technical Instructor/Writer (ITC) Certified * Systems Approach to Training (SAT) Certified * Information Assurance Technical Level I Certified * Joint Operational Planning and Execution Systems (JOPES) Action Officer Certified * Lean Six Sigma White Belt Certified

CERTIFICATES OF TRAINING

Basic Siebel Knowledge * Business Intelligence XI * Defense Message System (DMS) Administrator * Oracle Administrator * Oracle Database Administrator * GCCS Basic Administrator * GCCS AMHS Administrator * Remedy: Action Request System * Information Assurance Security Officer * Cisco Certified Network Associate * Security + * KG340 * CPR Trained * Equal Opportunity Leader

APPLICATIONS/BUSINESS TOOLS/LANGUAGES/FRAMEWORKS

Experienced with but not limited to, JIRA, Confluence, ServiceNow, Splunk, XSOAR, Microsoft Defender, Microsoft Office: Word, PowerPoint, SharePoint, Advanced Excel (pivot tables, VLOOKUP, conditional formatting, etc.), Outlook, Teams, Lync; Skype, Cisco Unified Intelligence Center, CA Service Desk Management, Business Objects Enterprise (BOE), SSRS, SAP BI, Ariba, and NIST, FFIEC, CRI Frameworks

INFORMATION SYSTEMS & TECHNOLOGY EXPERIENCE

Senior IT Manager//Project Coordinator, City of Atlanta – Atlanta, GA November 2025 – Present

Directs the City’s enterprise incident response and continuity strategy, ensuring operational resilience across 20+ departments through alignment with NIST and FEMA guidelines.

Integrates Incident Response (IR) and Continuity of Operations (COOP) protocols to overhaul the crisis management framework, creating a unified and actionable plan.

Designs and executes quarterly COOP tabletop exercises (TTX), which improved departmental readiness scores by 35% and identified critical emergency response gaps.

Sustains a centralized crisis communication hub and Microsoft Teams-based stakeholder network, reducing incident coordination time by 40% during live events.

Define quality and control objectives, critical success factors and measures compliance and KPIs Leads complex product / service delivery efforts

Sets analysis, requirements definition and change management direction / standards within assigned area, guides others.

Utilize ServiceNOW via ITSM and ITSM to assure the business is never affected.

Develops and implements a citywide response training program, increasing employee awareness and compliance with cybersecurity protocols by 60%.

Establishes performance dashboards and Key Performance Indicators (KPIs) aligned with strategic goals, providing real-time visibility into incident trends and response effectiveness.

Completed Use Cases & User Stories and utilized in both SIT & UAT to eliminate any misunderstandings on delays, errors or inability to use the software as outlined. ITSM/ITIL. Some SQL. Offshore vendors.

Acts as the Safety Warden liaison to the Mayor’s Office of Emergency Preparedness, crafting a comprehensive safety action plan and defining emergency roles across departments.

Optimizes escalation procedures and call trees, ensuring 24/7 readiness and rapid mobilization during critical incidents.

Manager II, Incident Response, Popular Bank – Hybrid (Puerto Rico), October 2022 – July 2025

Directed the enterprise-wide Incident Response Program, reducing average response time by 45% through implementation of automated workflows and enhanced coordination across IT and cybersecurity teams.

Led the Security Incident Response Team (SIRT) in managing high-severity incidents, including data breaches and ransomware threats, ensuring full regulatory compliance with GDPR, GLBA, and Puerto Rico-specific privacy laws.

Delivered executive-level briefings and risk assessments, influencing board-level decisions on privacy posture and incident readiness.

Conducted vendor risk assessments and negotiated cybersecurity clauses in contracts, ensuring adherence to encryption standards, access controls, and third-party compliance requirements.

Strengthened vendor performance management by aligning SLAs with security KPIs and escalating non-compliance issues to executive leadership.

Facilitated cross-functional war room sessions with legal, compliance, and business units to drive root cause analysis and implement corrective actions.

Oversaw complex cybersecurity initiatives, including SIEM upgrades, secure application development, and third-party integrations, enhancing threat detection and response capabilities.

Championed a culture of cyber resilience by launching targeted awareness campaigns and tabletop exercises, improving organizational readiness scores by 30%.

Project Manager//Cyber Security Network Defense Manager, U.S. Central Command – Tampa, FL August 2020 – September 2022

Led a 24/7 Cyber Network Defense team of 9 analysts responsible for real-time threat detection, incident response, and mitigation across classified and unclassified DoD networks supporting global operations.

Directed end-to-end cyber defense initiatives, aligning with SDLC and DoD cybersecurity frameworks (RMF, NIST 800-53), ensuring secure deployment of mission-critical systems.

Orchestrated rapid response to advanced persistent threats (APTs), reducing mean time to detect (MTTD) and respond (MTTR) by 40% through enhanced playbooks and automation.

Collaborated with joint task forces, intelligence units, and coalition partners to share threat intelligence and coordinate defensive cyber operations (DCO) in support of national security objectives.

Oversaw risk assessments, vulnerability management, and mitigation planning for enterprise systems, ensuring compliance with SLAs and mission assurance requirements.

Delivered high-impact briefings and cyber threat reports to senior leadership, translating technical risk into operational impact to inform strategic decisions.

Create Infrastructure Requirement Manual for the entire tribe – Inclusive of System, Network, Public Safety, Applications, Operations and Information Security. Utilize ServiceNOW via ITSM and ITSM to assure the business is never affected.

Championed the development of SOPs, training programs, and knowledge transfer documentation, increasing team readiness and reducing onboarding time by 50%.

Supported major cybersecurity projects, including SIEM optimization, endpoint detection and response (EDR) deployment, and secure cloud migration initiatives.

Cyber Incident Response Manager, Truist Bank – Atlanta, GA July 2019 – July 2020 (Extended 6-month project)

Led enterprise-wide incident response for major outages and cybersecurity events, coordinating cross-functional teams to restore services and minimize business disruption across 20,000+ endpoints.

Directed real-time triage, root cause analysis, and post-incident reviews, reducing mean time to resolution (MTTR) by 35% through streamlined escalation protocols and automated workflows.

Managed high-severity incident communications, delivering timely updates to executive leadership, business units, and regulatory stakeholders.

Collaborated with SMEs, third-party vendors, and IT operations to implement long-term remediation strategies, eliminating recurring incidents and improving system resilience.

Developed and maintained a centralized incident knowledge base, increasing first-call resolution rates and reducing repeat escalations by 25%.

Utilized ServiceNow and Splunk to track incident trends, generate performance reports, and drive continuous improvement in incident handling processes.

Applied ITIL best practices to enhance incident lifecycle management and ensure alignment with internal SLAs and compliance requirements.

Crystal Report Writer, Department of Forensic Science Center (DFSC) – Fort Gillem, GA

April 2018 – June 2019

Designed, developed, and maintained advanced Crystal Reports for the Laboratory Information Management System (LIMS), delivering real-time case metrics, audit trails, and operational dashboards to support forensic examiners and executive leadership.

Streamlined reporting workflows by aligning JusticeTrax LIMS outputs with agency performance goals, enhancing data accuracy and reducing report generation time by 40%.

Acted as the primary liaison between JusticeTrax, USACIL, and DFSC, ensuring seamless integration and compliance with DISA STIGs and federal cybersecurity standards.

Led the development of a strategic reporting framework that empowered data-driven decision-making across forensic operations, improving transparency and accountability.

Collaborated with IT and forensic stakeholders to identify reporting gaps, implement automation, and support continuous improvement in evidence tracking and case management.

Metrics Data Analyst, Veterans Administration (ASM Research) – Fairfax, VA

February 2016 – March 2018

Delivered enterprise-scale IT performance reporting for the VA’s National Service Desk, supporting over 400,000 users across nationwide healthcare and administrative systems.

Designed and automated advanced Excel dashboards using pivot tables, macros, and data reconciliation techniques, significantly reducing manual reporting time and improving data accuracy.

Integrated data from BusinessObjects Enterprise (BOE), SSRS, and SAP to produce real-time service performance insights, enabling leadership to proactively address bottlenecks and SLA risks.

Conducted in-depth trend analysis on incident volume, resolution times, and user satisfaction metrics, directly informing strategic decisions that improved service delivery and reduced ticket backlog by 20%.

Partnered with cross-functional teams to standardize reporting processes and implement data governance best practices, enhancing transparency and accountability across IT operations.

Site Operations Manager, Lexmark International – Alpharetta, GA, November 2013 – January 2016

Managed end-to-end service delivery for high-value enterprise accounts exceeding $1M annually, overseeing multi-site MPS operations with device fleets ranging from 500 to 5,000 units.

Ensured contract compliance, SLA adherence, and operational excellence across diverse client environments, achieving a 98% customer satisfaction rate and reducing service disruptions by 30%.

Led strategic optimization initiatives—including fleet right-sizing, usage analytics, and preventative maintenance programs—resulting in a 20% reduction in print-related costs and improved uptime.

Built and maintained executive-level client relationships, serving as a trusted advisor and escalation point for service delivery, contract renewals, and performance reviews.

Collaborated with cross-functional teams (sales, logistics, field service) to streamline workflows, enhance reporting accuracy, and drive continuous improvement in service delivery.

Senior Information Technology Manager, United States Army / National Security Agency – Fort Gordon, GA October 1990 – October 2012

Directed 24/7 operations of the Enterprise Messaging and Telecommunications Center, managing and mentoring a team of 24+ military and civilian IT professionals.

Oversaw COMSEC material and network equipment inventory valued at over $3.5M, ensuring accountability and operational readiness.

Developed and managed personnel training and support coursework for enterprise compliance and cybersecurity

Led incident and configuration management for enterprise software and network systems, aligning with ITIL and SDLC best practices.

Maintained the CMDB and managed software configuration, change control, and deployment documentation across multiple divisions.

Served as liaison between Change Management, QA, and Project Management to ensure accurate inventory and change tracking.

Designed and maintained complex systems for tracking, triaging, and reporting communication service metrics across multimedia platforms.

Administered SharePoint, Microsoft Access, and Excel-based tools to support LAN/WAN operations, security compliance, and reporting.

Acted as Information Systems Security Officer (ISSO) and Network Security Officer, enforcing cybersecurity policies and resolving user issues.

Managed over 500 workstations and network circuits, implementing security protocols and coordinating with the Directorate of Information Management (DOIM).

Provided technical leadership in data warehousing, mining, and reporting; developed test scenarios and acceptance criteria for software deployments.

Delivered briefings and reports to senior leadership, supporting strategic IT decisions and operational improvements.

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