Administrative Assistant or Clerical

Jennifer D. Fraser

*** *. ********* *****

Midwest City, OK 73110

Phone: 405-***-****

E-mail: ******************@***.***

OBJECTIVE

Seeking a position as a Customer Service Agent/Administrative Assistant, which will provide an opportunity for growth and advancement with a respectable company.

SUMMARY OF QUALIFICATIONS

Information processor that is hardworking, goal oriented, open minded, flexible, and pays a great deal of attention to detail.

WORK EXPERIENCE

Maintenance Coordinator (1/24-8/25)

I worked for a property management company that oversaw almost 400 properties. I set up maintenance jobs with vendors and tenants and followed through until the job was done. I also set up vendors with make ready jobs that the realtors sent in and followed through until the new tenants moved in; then set up new jobs that the new tenants might have. I answered and handled the incoming phone calls or transferred to a realtor/office manager.

Customer Service (1/21 – 1/24)

I worked for a program for US Bank helping with all aspects of member accounts including: debit and credit cards, disputes, personal identification updates, travel plans, opening and closing accounts, loans and orders. I next moved to PSCU which assists members with their personal and business accounts for over 380 credit unions across the United States.

Claims Assistant (7/13 – 3/2020)

Braum’s Inc., Oklahoma City, OK

Answer and direct phone calls according to new or existing claims. Open mail and direct to the correct adjuster for approval. Set up and investigate Workman’s Compensation, General Liability, Auto and Subrogation Claims. Work with Risk Management, OSHA and medical billing auditor. Pay medical and bills and track deposits. Worked Workman’s Compensation claims including physical therapy, medications and our back to work program.

Customer Service/Housekeeping (3/2011 - 2/2013)

Oasis Staffing, Midwest City, OK

Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken. Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts. Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met. Worked inventory, shipping and receiving.

Office Manager (3/2007 - 7/2009)

US Equipment Finance, LLC., Oklahoma City, OK

Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Obtained and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. Reviewed loan agreements to ensure that they are complete and accurate according to policy.

Administrative Assistant (8/2006 - 3/2007)

Adecco, Oklahoma City, OK

Worked as a dispatcher for delivery trucks.

Made sure that delivery routes had a driver/helper and that those routes left on time, in a reliable truck with the correct trailer. Informed clients of the status of a delivery or a late truck, rescheduled missed or extra delivery items, and setting up drivers to take out those routes. Kept up with a physical and computerized dispatch board, made maps, broke down route bags for paperwork, filed, answered emergency calls from drivers that were broke down or have had a wreck, and kept the other departments updated on all aspects of the transportation departments hourly activities by way of daily notes.

EDUCATION

Some College

Rose State College

Midwest City, OK

Computer Information Processing.

ADDITIONAL QUALIFICATIONS

Certificate for a Computer Information Processor from Metro Tech.

REFERENCES

Available upon request.

Contact this candidate