Cybersecurity Analyst - IT Systems & Security Operations

Hetanshi Bhatt

Email: *********@*****.*** Phone: 647-***-**** LinkedIn:

www.linkedin.com/in/hetanshi-bhatt-357aa326b

Professional Summary

Detail-oriented and analytical cybersecurity professional with 2 years of experience as an IT System Analyst, bringing a solid foundation in network systems, system monitoring, and vulnerability assessment. Proven ability to support IT infrastructure, troubleshoot system issues, and assist in implementing security measures. Adept at collaborating with cross- functional teams to identify and resolve potential security threats. Eager to leverage IT experience and growing cybersecurity expertise to protect organizational assets and contribute to robust security frameworks.

Technical Skills:

-Windows 10/11, MacOS, Linux

-Active Directory & Group Policy

- Networking: TCP/IP, DNS, DHCP, VPNs, Firewalls

- Cloud Platforms: AWS, Microsoft Azure

- Vulnerability Assessment & Management: Nessus, OpenVAS

- Network Security Monitoring: Wireshark, Zeek

- Threat Intelligence Analysis: MISP, ThreatConnect

- Security Information and Event Management: Splunk, Microsoft Sentinel

- Identity and Access Management: Okta, Azure AD, AWS IAM, SSO

-Endpoint Protection: CrowdStrike Falcon, Sentinel One, Microsoft Defender for Endpoint, Sophos Intercept X

-Security Monitoring: Firewall Configuration(Sophos, Fortinet, WatchGuard), VPNs, SSL/TLS, Multi-factor Authentication.

Work Experience

Systems Analyst

F12.net/Dynamix Toronto, ON Nov’2023-Present

- Investigated end-user workstations for malware and indicators of compromise (IOCs) using tools such as Malwarebytes and CrowdStrike Falcon.

- Performed initial triage on potentially infected systems by analyzing suspicious activity, running scans, and collecting endpoint data.

- Assisted the security team in remediating infections by isolating compromised machines, removing malware, and verifying system integrity post-remediation.

- Communicated findings and coordinated closely with cybersecurity personnel to ensure timely containment and resolution of threats.

- Assisted the IT support team with ticket dispatching by triaging incoming requests and assigning them to appropriate technical teams based on priority and issue type.

- Monitored server alerts and system notifications, escalating critical issues to the appropriate teams to ensure timely resolution and minimize downtime.

- Managed a high volume of client support requests daily, ensuring timely resolution while maintaining high customer satisfaction.

- Prioritized and organized tasks effectively to meet service level agreements (SLAs) in a fast-paced IT support environment.

- Demonstrated strong time management by balancing multiple tickets and follow-ups, reducing backlog and improving response times.

- Utilized organizational tools and ticketing systems (ServiceNow, ConnectWise) to track progress, document resolutions, and ensure efficient workflow management.

- Maintained clear communication with clients, setting expectations and providing timely updates throughout the support process.

Education

York University, Toronto

Certification in Cyber Security Fundamentals and Advanced 2023 TryHackMe

Training Modules

Certification

CompTIA Security+ certified

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