Versatile Support Specialist with Medical Experience
Resume:
Kayla Hurd
Dedicated and detail-oriented professional with a proven track record in direct support,
technical assistance, and caregiving. Adept at maintaining accurate records, ensuring a safe environment, and providing exceptional support to clients. Strong communication skills with a focus on delivering timely and precise information. St. Louis, MO 63114
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Unit Secretary
BJC HealthCare-St. Louis, MO
October 2025 to Present
• Manage ED communications, phones, and tracking boards to support rapid patient flow.
• Enter orders, update triage/ADT data, and maintain accurate EMR documentation.
• Coordinate STAT labs, imaging, consults, and patient transport.
• Relay EMS reports and critical information to clinical staff in real time.
• Handle charting, patient inquiries, and front-desk operations in a high-acuity environment.
• Maintain inventory and ensure the unit remains fully stocked. Emergency Roadside Agent
AAA Auto Club Enterprises-St. Louis, MO
March 2024 to November 2025
• Responded to emergency roadside assistance calls, providing prompt and efficient service to stranded motorists
• Maintained accurate records of all service calls, including details of the problem encountered, actions taken, and parts used
• Collaborated with dispatchers to prioritize service requests based on urgency and location proximity
• Ensured compliance with safety protocols during all roadside assistance operations, minimizing risks for both customers and technicians
• Maintained a high level of professionalism when dealing with difficult or irate customers, resolving conflicts in a calm and diplomatic manner
• Achieved an average response time under four minutes per call due to efficient route planning strategies
DSP (Direct Support Professional)
Honor-Saint Charles, MO
July 2021 to November 2023
• Diligently maintained residents’ records in accordance with company policies, documenting vital information such as medication distribution, leisure activities, incidents, and observations.
• Upheld a clean, safe, and orderly environment, executing general housekeeping duties and adhering to cleaning schedules for various areas.
• Responded promptly to emergency situations, ensuring the well-being of residents, and reported any changes in conditions to the supervisor.
Technical Support Representative
Concentrix-Hazelwood, MO
August 2018 to May 2021
• Provided assistance for members regarding basic hardware and network connection issues.
• Escalated customer support tickets to Level 2 Support Specialists when appropriate to ensure customers received the help they required.
• Answered clients' questions regarding current and previous software releases.
• Ensured timely and accurate information was provided to members in a professional manner.
• Made notations through computer terminals.
Security Officer
Allied Universal-Maryland Heights, MO
May 2016 to June 2018
• Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
• Investigates security breaches, incidents, and other alarming behavior.
• Controls traffic by directing drivers.
• Completes reports by recording observations, information, occurrences, and surveillance activities. Education
High school diploma
Ritenour High School-St. Louis, MO
August 2012 to May 2016
Skills
• English
• Alzheimer's Care
• Technical Support
• Phone etiquette
• Administrative experience
• Office experience
• Customer service
• Cash register
• Communication skills
• Security
• Data entry
• Special needs
• Organizational skills
• Nursing home experience
• Computer networking
• Windows
• Microsoft Word
• Computer literacy
• Warehouse experience
• Care plans
• Software troubleshooting
• Pallet jack
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