Catherine Edwards
SEADRIFT, Texas ***** 361-***-****
***************@*****.*** Bold Profile
SUMM Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
ACCOMPLISHMENTS Recognized by customers and upper management for expedient and effective service.
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SKILLS • Scheduling • Business operations
Verbal and written
communication
• • Multitasking and prioritization
• Customer and client relations • Recordkeeping and bookkeeping
• Attention to detail • Computer skills
WORK HISTORY REMOTE VETERINARIAN ASSISTANT 07/2025 to CURRENT Thumper Remote Veterinary Staffing Martinsville VA Supported daily operations by managing schedules and coordinating meetings.
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Assisted in project management by tracking progress and reporting updates to stakeholders.
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Developed efficient filing systems to enhance document retrieval and organization.
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Facilitated communication between team members to ensure alignment on project goals.
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• Received and routed laboratory results to correct clinical staff members. Registered and verified patient records before triage with most up-to-date information.
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Organized and maintained patient chart filing system to promote quick data finding for staff.
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Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
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Managed patient records using electronic veterinary software to ensure accurate documentation.
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C E
PRINCIPLE RECEPTIONIST 06/2024 to 07/2025
The Pet Clinic Biloxi, MS
Confirmed appointments, communicated with clients professionally and provided friendly, knowledgeable assistance.
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Assisted clients and securing paperwork completion using Avimark Veterinary software.
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• Handled cash transactions and maintained sales records accurately. Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
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• Excel spreadsheets and ran reports.
CUSTOMER SERVICE REPRESENTATIVE/SALES 06/2023 to 06/2024 Gray's Furniture Galleries Gulfport, MS
Responded to customer requests for products, services, and company information.
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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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Followed up with customers to maintain high standards of customer service.
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• Maintained up-to-date knowledge of product.
OWNER 01/2015 to 07/2022
Homestead Animal Medical clinic Crossville, TN
Managed and supervised a team of 5 employees, bookkeeping, accounting and payroll using quickbooks.
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Conducted hiring, training, scheduling and professional growth of employees.
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Interacted with vendors and professional services personnel to receive orders, direct activities and communicate instructions.
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Utilized Avimark Veterinary Software for patient intake, update client records and medical history.
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Assisted internal staff with clerical and administrative needs to maximize efficience and team productivity.
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Handled assignments independently with good judgement and critical thinking skills.
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VETERINARY SURGICAL SUPERVISOR TECHNICIAN 10/2013 to 10/2014 Young Williams Animal Shelter Knoxville, TN
• Surgical supervisor with their spay/neuter program. Managed medical intervention and therapy for animals in collaboration with Veterinarian.
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• Cared for animals pre-surgery, including administering anesthetics.
• Processed patients and client records using Cornerstone veterinary software.
VETERINARY TECHNICIAN 07/2007 to 10/2013
Seymour Veterinary Clinic Seymour, TN
Recorded symptoms and documented medical observations to inform treatment decisions.
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Made visits to farms to assist with animal emergencies such as injury, disease and birthing.
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Cared for animals pre-surgery, including administering anesthetics. Performed dentals and extractions.
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Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
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VETERINARY TECHNICIAN 04/2005 to 07/2007
Powell Animal Hospital Powell, OH
Recorded symptoms and documented medical observations to inform treatment decisions.
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• Cared for animals pre-surgery, including administering anesthetics. Performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
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• Processed client records using Cornerstone veterinary software. CUSTOMER SERVICE REPRESENTATIVE 01/1987 to 11/2004 American Airlines Dayton, OH
• Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
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Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
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• Cross-trained and provided backup support for organizational leadership. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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EDUC High School Diploma 06/1983
Wayne High School, Huber Heights, Ohio
Office Practice, accounting, typing, bookkeeping, telecommunication and shortage dictation.
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CERTIFICATIONS
• Occupational Business Office Management Training - 1981-1983
• Customer Service Training Courses 1987-2004
• Wildlife Emergency Rescue Courses 1996-1999
• Veterinary Nursing Studies 2004-2014
• Veterinary Practice and Office Management Studies 2015-2025