Customer-Focused Service Professional with Driving Experience
Resume:
Taylor M Sweeney
Cleveland Heights, OH United States 44118
************@*****.***
OBJECTIVE
Enthusiastic and detail-oriented individual aiming to secure a customer service position where I can utilize my strong interpersonal skills and passion for helping others to enhance customer satisfaction and foster positive client relationships.
Ambitious and adaptable individual eager to secure a customer service position where I can apply my passion for assisting others and my ability to work under pressure to contribute to a dynamic team environment and drive customer loyalty. WORK EXPERIENCE
Sales Associate
2015 - 2021
Utilized point-of-sale (POS) systems to process transactions efficiently, ensuring accuracy and minimizing errors in cash handling.
Assisted in merchandising displays and store layout adjustments, which resulted in a 15% increase in product engagement and impulse purchases.
Contributed to a tidy and organized store environment, enhancing the shopping experience and supporting brand standards.
Collaborated with management to develop promotional materials and in-store events, resulting in increased store traffic and incremental sales growth.
Handled customer complaints effectively, resolving issues amicably and enhancing customer retention rates by 10%.
Versatile Transport
Truck Driver
2024 - 2024
Operated 18-wheeler trucks for interstate long-haul deliveries, ensuring the timely and secure transport of goods while maintaining excellent customer service standards.
Maintained precise driving logs and ensured strict adherence to DOT regulations, achieving a 100% safety record over five years, showcasing my commitment to safety and compliance.
Conducted thorough pre-trip and post-trip vehicle inspections, promptly addressing safety or maintenance concerns to prevent operational disruptions.
Utilized GPS and electronic logging devices to monitor delivery progress and provide real- time status updates to clients and dispatch, enhancing communication and efficiency. Contract Freighters Inc, Joplin, MO
Truck Driver
2022 - 2024
Conducted thorough pre-trip and post-trip inspections to ensure vehicle compliance with regulatory requirements and maintained detailed records as mandated by the Department of Transportation (DOT).
Navigated and planned routes using GPS and digital mapping software, optimizing travel time and fuel efficiency, contributing to cost reductions and increased productivity.
Adhered to all traffic laws and regulations, maintaining a clean driving record and participating in routine driver safety and training programs to enhance skills and safety awareness.
Demonstrated strong time management skills by consistently meeting tight delivery schedules and managing unavoidable delays effectively, ensuring customer satisfaction. Homewatch Caregivers
Home Health Aide Caregiver
2018 - 2022
Assisted patients with daily activities including bathing, dressing, and grooming to enhance their quality of life and promote independence.
Provided companionship and emotional support to elderly patients, addressing their needs promptly and compassionately, contributing to their overall well-being.
Administered medication as directed by healthcare professionals to ensure compliance with prescribed treatment plans, supporting patient health and recovery.
Collaborated with family members and healthcare teams to develop and implement personalized care plans, ensuring comprehensive and tailored support for each patient.
Utilized mobility aids and techniques to assist patients with safe transfers and ambulation, reducing the risk of injury and enhancing patient mobility.
Maintained clean and safe living environments by performing housekeeping tasks and cooking nutritious meals, promoting health and hygiene.
Conducted light physical therapy exercises under the guidance of licensed therapists to promote patient mobility and physical health.
Eastside Landscaping
Assistant
2016 - 2021
Maintained accurate and organized filing systems and updated records, ensuring quick accessibility for all staff to promote efficient business operations.
Answered and routed phone calls, managing a high volume of inquiries with professionalism and courtesy, fostering positive customer interactions.
Planned and executed routine maintenance and landscaping tasks, such as pruning, weeding, and mulching, to improve and sustain client properties.
Monitored plant health and identified signs of pests or disease, suggesting corrective actions to supervisors, contributing to the preservation of landscaping aesthetics.
Operated various maintenance equipment, including lawnmowers, trimmers, and leaf blowers, with a focus on safety and efficiency, completing tasks ahead of deadlines.
Assisted in the installation and maintenance of landscape designs, ensuring healthy growth of plants and turf to meet client expectations.
Sales Associate
2015 - 2021
EDUCATION
Crowder College
Truck Driving School
Completed comprehensive training in commercial motor vehicle operation, including safety protocols and vehicle maintenance techniques, resulting in obtaining a CDL license. Cuyahoga Community College
Attended courses focused on general studies with an emphasis on improving communication and problem-solving skills, laying a foundation for diverse career paths. SKILLS
Excellent keyboarding skills with a focus on efficiency and precision, enabling swift data entry and document preparation.
Proven track record of improving typing speed and accuracy through dedicated practice, optimizing workflow efficiency.
Effective in multitasking by managing typing tasks alongside other responsibilities, maintaining high productivity levels in a dynamic work environment.
Exceptional verbal and written communication skills with a focus on customer satisfaction, enhancing team interactions and client communications.
Demonstrated ability to manage multiple projects simultaneously without sacrificing quality, ensuring timely and effective project completion.
Consistently meet scheduled targets by strategically allocating resources and time, achieving operational goals and objectives.
Strong organizational skills to maintain focus and efficiency in a fast-paced environment, leveraging task management tools to systems to optimize workflows.
Regularly utilize calendars and task lists to stay organized and track progress in real-time, ensuring timely completion of tasks.
Proficient in using Microsoft Word for extensive document creation and formatting, producing professional and polished materials.
Proficient in managing emails, calendar appointments, and tasks using Microsoft Outlook, enhancing organizational communication.
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