Healthcare Administrative Specialist with Caregiving Focus

Doris Shabazz

Companion Caregiver

Manchester, CT 06040

********@*******.***

+1-860-***-****

Professional Summary

Customer-focused and results-driven Health Claims Specialist seeking an externship with a reputable healthcare organization.

Willing to relocate to: East Granby, CT

Authorized to work in the US for any employer

Work Experience

Companion Caregiver

Companions for Living-West Hartford, CT

2011 to 2012

Assisted with telephone calls and correspondence. Also provided friendly conversation

• Assisted with errands and supervised activities as directed, such as taking medication, dressing, etc.

• Transported client to physician, recreational activities, etc.

• Prepared meals, performed light housekeeping, including laundry Program Instructor

Favarh-Canton, CT

2011 to 2011

Worked as a job coach with disabled client to help him/her learn the specific job requirements

• Discussed with the client the time management, attendance rules, and other work-related behaviors

• Assessed client strengths and weaknesses

Customer Support Coordinator

Saint Gobain Ceramics-East Granby, CT

1996 to 2010

Provide customer service to all domestic corporate clients

• Created and entered work orders into proprietary software

• Inspected and certified compliance of all outgoing orders

• Resolved and escalated customer conflicts

• Participated in process improvement via application of Lean Manufacturing Principles Education

High school diploma or GED

Medical Terminology

BRANFORD HALL CAREER INSTITUTE-Windsor, CT

Skills

• Front desk

• Filing

• Account Reconciliation

• Attention to detail

• Customer communication

• Lean Manufacturing

• Balance Sheet Reconciliation

• Customer service

• Root Cause Analysis

• Caregiving

• Order Entry

• Customer inquiry handling

• Appointment scheduling

• Clerical experience

• Medical Billing

• Computer operation

• Greeting customers

Military Service

Branch: Army

Service Country: United States

Rank: SP4

May 1975 to January 1982

Certifications and Licenses

Medical Billing and Coding

Present

Additional Information

AREAS OF EXPERTISE

Customer Service Database Management & Data Entry

Conflict Resolution Microsoft Office 2007

Compliance Research and Root Cause Analysis

Office Communication Account Reconciliation Document Scanning

Contact this candidate