Remote Data Entry & Customer Service Specialist
Resume:
Desiree Gonzalez
San Antonio, TX Phone: 726-***-**** Email: **********@*****.***
Professional Summary
Reliable and detail-oriented professional with over 10 years of experience in customer service, administrative support, and data-focused roles. Proven ability to work independently from home, manage high volumes of information, maintain accuracy, and deliver excellent customer support by phone, email, and chat. Seeking a remote Data Entry or Customer Service position. Core Skills
Data Entry & Record Management
Customer Service (Phone, Email, Chat)
High-Volume Call Handling
Appointment Scheduling
Documentation & Accuracy
Problem Solving
Time Management & Reliability
HIPAA & Confidential Information Handling
Technical Skills
Microsoft Office (Word, Outlook, PowerPoint)
Google Workspace
CRM & Scheduling Systems
Electronic Records & Databases
EMR Systems (Athena, Cerner, NextGen, AdvancedMD)
Relevant Professional Experience
Work From Home Customer Service Representative
IBEX Global Nov 2021 – Mar 2022 - Provided remote customer support for the Cash App Tax campaign - Assisted customers with navigating online systems and completing forms accurately - Answered tax-related questions using internal knowledge base articles - Maintained quality, productivity, and attendance metrics while working independently
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Medical Front Office Receptionist
San Antonio ENT Mar 2023 – Jun 2023 - Entered and verified patient information accurately into electronic systems - Scheduled appointments and managed calendars - Answered and routed high-volume incoming calls - Processed forms, faxes, and documentation
Teacher / Administrative Support
Little Miracles Child Daycare Center Jun 2023 – Present - Maintained attendance, records, and daily reports - Communicated with parents via phone and in person - Processed payments and handled front desk responsibilities - Ensured accurate documentation and organization Customer Service & Administrative Support
Little Miracles Child Daycare Center Nov 2018 – Jul 2019 - Answered phones and assisted parents with inquiries - Processed weekly payments and maintained records - Supported front office operations Medical Assistant / Administrative Support
Westover Hills Women’s Health Jul 2019 – Oct 2021 - Entered patient data, visit notes, and billing codes accurately - Scheduled appointments and coordinated follow-ups - Communicated with patients regarding instructions and next steps - Maintained confidentiality of sensitive information Education
Medical Assistant Diploma – Southern Careers Institute Mar 2013 High School Diploma – Victory Learning Center Jun 2012 Certifications
CPR / AED Certified
Remote Work Strengths
Proven work-from-home experience
Strong attention to detail and accuracy
Comfortable with repetitive data tasks
Reliable attendance and self-management
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