Customer Service & Administrative Support Specialist
Resume:
CQ Quiniones
Chicago, IL ***34
***.****@*****.***
www.linkedin.com/in/cindy-quinones-25350719a
Professional Goal
Professional Experience
deliver seamless service across all touchpoints
y
October 2025
With over a decade of experience in customer service, administrative support, and clerical operations, I thrive in dynamic environments were collaboration and efficiency drive success. I’m passionate about building strong client relationships, mentoring colleagues, and contributing to high-performing teams. I’m skilled in data entry, order processing, and account management, I’m eager to grow within a supportive organization, expand my skill set, and take on new challenges.
My long-term goal is to continue learning, developing, and becoming a trusted resource for both my team and the organization. Resident support: Acted as primary contact for residents, resolving property issues in person and over the phone with professionalism and courtesy
Onboarding: Completed welcome calls and emails for new residents; coordinated with Housing Authority to ensure smooth transitions.
Rent collection: Conducted outbound delinquency calls, addressing rent collection and chargebacks to maintain financial compliance.
Compliance management: Managed and closed Municipality and HOA violation infractions, ensuring timely resolution and adherence to regulations.
HOA coordination: Assisted with HOA renewals and new applications, liaising with HOA representatives for clear and timely communication.
Task management: Reviewed and completed all CSR Dashboard tasks efficiently, meeting deadlines consistently Technology proficiency: Utilized Microsoft Outlook, Word, Excel, SharePoint, Teams, Salesforce, Yardi, Rent Café, Atlas, and SMS to track tasks, manage work orders, and maintain documentation. Customer engagement: Responded proactively to inquiries across multiple communication channels, ensuring satisfaction and timely resolution.
• Relationship building: Developed strong resident relationships through active listening, tailored solutions, and consistent follow-up.
Cross-functional collaboration: Partnered with maintenance, leasing, HAP accounting, and IH compliance teams to resolve complex issues and deliver seamless service.
Cindy
Quinones
Customer Service / Client Service Representative
EXPERIENCE
Customer Service Representative- PM Invitation Homes 2023-2025 Customer Service -Sales American Wilbert Vault 2019-2023
• Efficiently managed sales orders for products and services from both existing and prospective customers. Utilized CRM software (Synergy) to access detailed information on customers, products, orders, pricing, and vendors, ensuring accurate and timely processing of transactions.
Key Skills
Specialized in supporting families of the deceased, funeral homes, and cemeteries by managing orders for funeral or cremation services..
Processed orders via phone, email, or fax with accuracy, sensitivity, and timeliness during critical situations. Adhered strictly to HIPAA guidelines to protect sensitive medical information while working with families, funeral homes, and cemeteries. Delivered personalized recommendations and suggested additional relevant products or services to meet family and customer needs, enhancing overall experience.
EDUCATION
Wilbur Wright- Chicago, IL HISet- High School Diploma General Studies
• Customer Service & Client Relations
•Sales Order & Workflow Management
•Medical Records Handling & HIPAA Compliance
•Funeral, Cremation & Death Certificate Coordination
•CRM & ERP Systems: Synergy, MACOLA, Salesforce, Yardi
•Microsoft Office Suite: Outlook, Word, Excel (beginner), SharePoint, Teams
•Data Entry & Documentation Accuracy
•Issue Resolution & Troubleshooting
•Cross Departmental Communication
•Time Management & Multitasking
•Compassionate Communication in Sensitive Situations
•Task & Action Item Follow-up
PROFESSIONAL SKILLS & COMPETENCIES
TECHNICAL PROFICIENCIES
• Macola CMR / Synergy Software
• EPIC Software
• AS-400
• Salesforce
• Yardi & Rent Café
• Atlas
• Adobe
•Docusign
• Microsoft -Outlook, Word, Excel(beginner’s) SharePoint, Teams- Basic Office Equipment Proactively identified and resolved issues related to products, services, order processing. Ensured customer satisfaction by maintaining smooth operational workflows and addressing concerns promptly and accurately. Provided effective communication with current and potential customers regarding products and service inquiries. REFERENCE
Upon Request
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