Russian Speaker with Fluent English and Portuguese Experience in Tech

Fedor Nesterov

Date of birth: **/**/**** Nationality: Russian Phone number: +351-********* (Mobile) Email address: ******@*****.***

Address: Avenida Fialho Gouveia, 149, 3-dto, 2870-152, Montijo, Portugal

(Home)

Business or Sector Information and communication

SME (SUBJECT MATTER EXPERT) – 04/11/2020 – 17/06/2025

- Leading the team of Video Content Moderators to achieve best results

- Analyzing and confirming applicable policies towards taken actions by fixed grade system

- Achieving agreement between Client and Company to keep KPI on highest level VIDEO CONTENT MODERATOR – 22/08/2018 – 04/11/2020

- Video hosting website content analysis, reported by both end-users and automated algorithms- Video content classification by rules and matrix- Specific individual actions execution by applicable grade system TECHNICAL SUPPORT CRC – 20/06/2016 – 19/05/2017

- Mobile games support- PC/console games support- Player accounts backoffice- Fraud reports and management CISCO SYSTEMS PRE-SALES AGENT – 31/07/2015 – 23/10/2015

- B2B contracts for Cisco Systems via Salesforce.com- Business development, Russian market SALES EXECUTIVE – 31/05/2015 – 31/07/2015

- B2B, Software as a Service via SalesForce.com- Business development, Russian market BYSTRONIC GLASS PRE-SALES AGENT, RUSSIAN MARKET – 10/08/2014 – 10/11/2014 Bystronic glass Insulated glass production lines pre-sales (industrial equipment).- Database analysis- LEAD generation- B2B contacts with Russian market

CISCO VIRTUAL SALES SPECIALIST – 03/01/2013 – 10/09/2013 Cisco Content Security Renewals Business- Quotes generation- Salesforce forecasting management- B2B contracts with Cisco Partners and Distributors

APPLE IOS ADVISOR – 30/04/2011 – 03/01/2013

Apple iOS tech support for iOS and all related issues for United Kingdom and Ireland.- Inbound phone-based tech support

WORK EXPERIENCE

GENPACT - PNMSOFT – OEIRAS, PORTUGAL

COGNIZANT – OEIRAS, PORTUGAL

UBISOFT VIA ARVATO BERTELSMANN – LISBOA, PORTUGAL

CISCO SYSTEMS / SELLBYTEL – LISBON, PORTUGAL

GUESTU – LISBON, PORTUGAL

SELLBYTEL / LIVINGBRANDS – OEIRAS, PORTUGAL

SELLBYTEL GROUP – OEIRAS, PORTUGAL

SELLBYTEL GROUP – OEIRAS, PORTUGAL

Address Avenida Infante Henrique, Lisboa, Portugal TELECOM TECHNICIAN – 30/04/2010 – 30/04/2011

- Outbound Tier2 tech support for 2G and 3G HW/SW - Analysis and reporting of BMC Remedy tickets- Siebel tickets processing

Address Avenida Infante Henrique, Lisboa, Portugal IT TECHNICIAN – 31/08/2009 – 31/01/2010

- Tech support for MS Windows configurations- Tech support for Linux configurations Business or Sector Education Address Campo Grande, Lisboa, Lisboa, Portugal IT TRAINER – 31/01/2009 – 31/07/2009

- IT Trainer for "Novas Oportunidades" project

Business or Sector Administrative and support service activities FLIGHT SERVICES COORDINATOR – 31/07/2007 – 29/02/2008

- Direct customer service for clients- Flight bookings and services coordination (private jets) Address Avenida Dom Joao II, Lisboa, Portugal

COMPUTER HARDWARE TECHNICIAN – 31/10/2006 – 30/04/2007

- Computer hardware and periferals sales- Advanced configurations support for HW/SW/Overclocking- Warranty services support

31/08/1984 – 1994 Moscovo

HIGH SCHOOL Moscow School #4

High School completed

Field of study Programas básicos /de carácter geral National classification Secondary Mother tongue(s): RUSSIAN

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction PORTUGUESE C1 C1 C1 C1 B1

ENGLISH C1 C1 C1 C1 C1

JAPANESE B1 A1 A1 A1 A1

RUSSIAN C1 C1 C1 C1 C1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

CONTACT / OPTIMUS KANGURU – LISBOA, PORTUGAL

PCMEDIC (HIGHER FUNCTIONS) – LISBOA, PORTUGAL

RUMOS SA – LISBOA, PORTUGAL

NETJETS TRANSPORTADORA AEREA SA – OEIRAS, PORTUGAL

AQUAPC QUALITY COMPUTERS – LISBOA, PORTUGAL

EDUCATION AND TRAINING

LANGUAGE SKILLS

salesforce

Organisational skills

High organizational skills due to moral values acquired in Japanese society. Communication and interpersonal skills

Social and interaction skills due to IT Trainer course. Open minded and understandable due to living in different cultures. SKILLS

ORGANISATIONAL SKILLS

COMMUNICATION AND INTERPERSONAL SKILLS

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