Hotel Front Office Professional with Guest Services Focus

TLOTLISO VICTORIA SEKASHA

PERSONAL DETAILS

Identity number: 059*********

Email address: ***************@*****.***

Cell number: +266-********/62362895

Postal Address: P.O. Box 1635

Physical Address: Khubetsoana, Leseli

EDUCATIONAL HISTORY

INSTITUTION QUALIFICATION PERIOD

Limkokwing University Of

Creative Technology

Associate Degree in Hotel

Management.

2011-2015

St Elizabeth Training Institute

Advance Certificate in Home

Science

2007-2009

Methodist High School

Cambridge Overseas School

Certificate

2003

Methodist High School

Junior Certificate 2001

Mahlaseli Community Primary

School

Primary School Leaving

Certificate

1997

OTHER CERTIFICATION

Avani Lesotho Hotel

Guest Service Appreciation

For Extraordinary Service and

Dedication

2023

EXPERIENCE

EMPLOYER POSITION JOB DESCRIPTION PERIOD

Security

Unlimited/Renoka

Receptionist .Greeting and

welcoming guests,

.Directing them to the

respective office

.Receiving mails

Taking messages

10/2024 -Currently

Avani Lesotho Hotel

Assistant Front Office

Manager

.Ensuring exceptional

customer service

.Dealing with

customer complaints

.Making bookings on(

PMS ) Opera

.Making changes on

booking made on

ORS.

.Working with travel

Agents.

.Organizing tours for

the guests,

.working hand in hand

with reservation

10/2019-11/2023

Avani Lesotho Hotel Receptionist

.To deal with requests

to ensure a

comfortable and

pleasant stay

.Responsible for

accurate and efficient

accounts and guest

billing processes

.Ensure that all

reservations and

cancellation are

processed efficiently

.Invoicing the Travel

Agents

01/2016-09/2019

SKILLS

Details-Oriented :infinite operations on demand to be competitive, getting as much information to meet the customer exceptional experience

Multitasking ; perform numerous tasks in parallel within the line of expertise while on duty

Customer services : rendering duty undertakings appealing to clientele

Accountability : apportioned responsibilities on tactical daily activities

Time management : ability to use time effectively and productively while on duty

Attention to details: a careful tourism management routine to daily operations

Conflict Management

Excellent problem –solving: pro-activeness and always having a plan in place, customer involvement in decision making and concerns is of importance, customer acknowledgement is of importance.

Hobbies

Travelling and touring

Cooking

Reading educational books

Listening to music

Watching lifestyle programs

Be on tik tok looking for new trends on the world

Referees

Name: Ms Matlali Rantsilonyane Name: Ms Sonia Bolila Position: Learning and Development Manager Position: Site Administrator Company: Avani Lesotho Hotel Company: Storm Mountain Diamonds Email: **************@***********.*** Email: *******@*********************.*** Phone Number: +266-******** Phone Number: +266-******** Name: Mrs Maliteboho Lichaba

Position: Payroll Officer

Company: Avani Lesotho Hotel

Email:********@***********.***

Phone number:+266-********

Contact this candidate