Operations Leadership Professional
Resume:
Salima Amin-Lutchman
Orlando, FL *****
**************@*****.***
Professional Summary
Committed and dependable With a proven track record in retail stores management, retail Corporate offices and manufacturing facilities
Work Experience
Corporate Operations Manager
The furniture Outlets-Lakeland, FL
October 2024 to Present
Overseeing day to day operations for all stores. Work with district managers, leaders, store managers and staffs. Marketing strategy to improve sales and increase customer satisfaction. implement company leadership, policy, employees training. Work with suppliers, supply chain, purchasing, reps and subcontractors. Accounts payable, accounts receivable. Budgeting store costs, store inventory control, billing, invoice processing, payment and payroll. Hiring, problem solving. P&L management, regional management, corporate loss prevention. Sales revenue forecasting . Generating additional sales. Team development
Area Manager/General Manager
Badcock Home Furniture & More-Orlando, FL
November 2014 to October 2024
All day to day operations, including inventory, customer service issues. Sales . Hiring and training all staff including new managers. Overseeing multiple locations .Maintain a high non
- merchandise sales above company level in all locations Keep a low budget and maintain a perfect inventory I in all locations. Keep zero fraud rates. Evaluate all stores on a weekly basis and work with them in any areas they need improvement.
Manage and oversee each store weaknesses. Give each store the tools to improve areas the need help as per company
Business Operations Manager
Mills Institute for Learning-Orlando, FL
March 2007 to October 2014
• Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing Mills Institute in a positive light.
• Performs administrative and secretarial assignments with minimal direction for departmental director level administrators.
• Creates finished documents from notes or outlines including letters, memos, project summaries, meeting agendas, and presentations.
• Coordinates and schedules meetings, meeting rooms, and required equipment for internal meetings and those with other departments.
• Coordinates the activities of other clerical staff in the department for telephone coverage, vacation coverage, daily break and lunch coverage, and distribution of clerical workload.
• Creates and maintains filing systems and files for the department including vendors, departmental personnel, contracts, projects, budget and audit, general files, and information files.
• Handles emergency situations and notifies appropriate personnel for resolution.
• Answers incoming telephone calls for the main department number, answers questions, resolves issues, take messages or forwards calls to the appropriate person or department.
• Maintains an adequate supply of materials and supplies for the department. Business Owner/Manager
NicSam’s Uniform-Orlando, FL
June 1997 to January 2007
• Responsible and accountable for driving business through the effective coaching of store associates in key areas of retail revenue growth, managing expenses, customer service, marketing execution and developing people.
• Ensure the implementation of human resource programs. Conduct shrink and employee relations investigations and employee issues to ensure compliance with laws and company policies and procedures.
• Support and enforce effective execution of service models and strategies with focus during peak business periods to achieve service standards and sales goals
• Coordinate daily store operations to ensure that the company and store objectives are met. Including: supervision support and guidance for all employees.
• Responsible for interviewing, hiring and training employees in all aspects of customer service skills and inventory.
• Developed merchandising techniques and coordinated sales and promotional activities.
• Ensured customer satisfaction and resolved all inquiries and complaints.
• Prepared work schedules and assigned specific duties.
• Reviewed inventory and sales records.
District Manager
Lorianna Suit Company-Orlando, FL
April 1993 to May 1997
• Manage multiple locations
• Overseas day to day operations
• Work closely with all store managers
• Merchandising
• Hiring
. Training
. Budget planning
KPI,
Education
business management (Associate's degree)
Valencia Community College
September 1992 to May 1995
Bachelor's degree
Upper secondary education
Skills
• Inventory management software
• Office Management (10+ years)
• Staff development
• Fraud prevention and detection
• Business management
• Logistics management
• Logistics inventory management
• Training
• Organizational skills
• Merchandising
• Team management
• Staff training
• Computer skills
• Expense Management (10+ years)
• Purchase orders
• Sales
• Customer service
• Closing sales
• Filing
• HR legal compliance
• Sales support
• Leadership
• Achieving sales targets
• Sales management
• In-person customer service
• Human Resources (10+ years)
• Warehouse experience
• Accounts Payable (10+ years)
• Microsoft Office
• QuickBooks
• Payroll processing
• Invoice payment processing
• Microsoft Outlook
• Operations
• Account management
• Administrative Experience (10+ years)
• Employee relations
• Management (10+ years)
• Interpersonal skills
• Customer relationship building
• Communication skills
• Operations management
• Recruiting (10+ years)
• Office management
• Manager experience
• Attention to detail
• High-end sales
• Business development
• Administrative experience
• POS
• Microsoft Excel
• Hiring
• Inventory control
• Retail Management (10+ years)
• Operations manager experience
• Accounts payable
• Manufacturing company experience
• Retail management
• Store management
• Sales (10+ years)
• Visual merchandising
• Sales Management (10+ years)
• Writing skills
• Microsoft Excel (10+ years)
• Store Management Experience (10+ years)
• Internal audits
• Dispatching
• Interviewing
• Team development
• Profit & Loss statement
• Negotiation
• Sales experience within tech
Languages
• English
Certifications and Licenses
Driver's License
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