CRM & Technical Support Specialist - Customer Care Leader

SACHIN

CRM & TECHNICAL SUPPORT SPECIALIST

Email: *******************@*****.*** Phone: +91-960******* LinkedIn: https://www.linkedin.com/in/sachin-kumar-b8976a1b2 Summary

Seeking opportunities and securing a position where I can efficiently contribute my skills and abilities for the growth of the organization and my professional career. I aim to acquire and improve my skills, be innovative, explore new challenges, and bring value to my role. Education

Vitam Engineering College, Jawaharlal Nehru Technological University (JNTUK), India — Sep 2020

B.Tech Computer Science & Engineering CGPA: 6

Sri Chaitanya Junior College State Board of Intermediate Education — May 2016 Intermediate (MPC) Aggregate: 73.4%

Kendriya Vidyalaya Central Board of Secondary Education — Apr 2014 AISSE (Class X) Aggregate: 70%

Skills

Microsoft Office

Leadership & Adaptability

Problem Solving

Team Management

Collaboration and Communication

Analytical Knowledge

Work Experience

TELEPERFORMANCE Customer Support & Operations, Jaipur, India — Oct 2024 - Aug 2025

• Addressed customer inquiries and complaints via calls, chats, and emails, ensuring quick and effective resolution.

• Met service-level targets while documenting customer interactions accurately in internal systems.

• Stayed updated on client products, promotions, and processes to provide consistent and informed support.

AMAZON Customer Support Executive, Vishakapatnam, India — Jul 2023 - Jan 2024

• Handled inquiries, resolved issues, and managed transactions like orders and returns.

• Achieved performance goals and collected customer feedback to enhance service quality.

• Maintained up-to-date knowledge of products and policies, collaborating with teams to ensure customer satisfaction.

CONCENTRIX CRM Associate, Vishakapatnam, India — Nov 2021 - Feb 2023

• Built strong customer-employee relationships as a KYC specialist.

• Verified customer documents and provided patient, professional support.

• Worked on IMS verification software to ensure compliance and efficiency. TECH MAHINDRA CRM Associate, Vishakapatnam, India — Aug 2021 - Nov 2021

• Supported Amazon domain operations through chats, emails, and calls.

• Resolved customer queries and maintained backend systems.

• Built and maintained profitable relationships with key customers. CONCENTRIX CRM Associate, Vishakapatnam, India — Jan 2021 - Aug 2023

• Handled HDFC Life Insurance customer support, providing product knowledge and assistance.

• Interacted with customers via calls to resolve queries and generate insurance sales.

• Kept customers informed about the latest products to increase sales. Languages Known

Hindi English Telugu

Achievements

Badminton Championship, Concentrix Company

RNR Activities, Member of RNR activity group at Concentrix

Badminton Championship, Inter-College Championship

Volunteer for Swachh Bharat scheme by Govt. of India

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