Turnaround Store Manager with 25 Years Card Reading
Resume:
Ashlee Ray
Manager
** ***** ***, ******* ******* 102868099
Professional summary
Experienced Store Manager with a proven track record of turning around multiple locations of a major quick service food chain. Increased sales by 30% at one location while reducing turnaround time from 152% to 85% in the same year. Strong problem-solving skills, leadership abilities, and adaptability. Seeking a new preferable remote position, but not required, to apply my expertise and contribute to the success of a new organization.
Employment history
Assistant Store Leader
Kroger, Hermitage, TN 37076 — Oct, 2017 - Oct, 2022
• started as meat dept crew member advanced all the way to assistant store leader
Kroger, Hermitage, TN 37076
10/04/2017 10/10/2022
Food Safety procedures for cutting meats.
Stock, order, rotate, and take inventory on all lunchmeat.
100% customer service 100% of the time.
Relief store management with supervision of 15 50 employees during shift while keeping up with all practice and standards for each department.
Develop and implement strategies to increase sales and improve profitability in the Assistant Store Leader position at Kroger.
Implement and enforce safety protocols to ensure the highest standards of food safety in the meat department.
Monitor and enforce adherence to food safety regulations and procedures to ensure the highest standards of food safety are maintained in all departments.
Train and mentor new employees to ensure they maintain high standards of customer service and adhere to company policies
Oversee the training and development of new employees in order to ensure consistent performance and adherence to company standards.
Collaborate with store management to develop and implement customer service strategies that enhance the overall shopping experience
Contact information
503 Suzanne CT,
Mount Juliet, Tennessee 37122
********@*****.***
Skills
Highly experienced
Versatile manager
Management
Customer service
Food safety procedures
Stocking Ordering
Rotating
Inventory management
Relief store management
Supervision
Dispatcher
Call taking
Obtaining necessary information
Entering correct information Relaying special information
Establishing working relationships
Assisting with education
Dispersing proper information
Receiving field staff paperwork
Maintaining core values
Overseeing dispatch/coordinators
Administrative tasks
Finding drivers for incomplete loads
FEMA loads specialist
North, South, & Metro Dispatcher-1/Call Taker
First Call Ambulance, Nashville, TN — Aug, 2016 - Oct, 2017
• North, South, & Metro Dispatcher-1/Call Taker
Responsible for obtaining all necessary information in regards to patient transports.
Entering correct information to ensure prompt response from a field unit to a residence or facility by the dispatcher.
Relaying any pertinent “special information” (specific equipment needed, specific licensing required, etc.) obtained in order to assure a smooth operation of the Communications Center.
Relaying any insurance questions to the QI/Insurance representative.
Establishes a working relationship with co-workers and members of the Management team for better two-way communications.
Assists with education of medical facilities and staff in regards to First Call Ambulance Service capabilities and needs.
Dispersing proper information to ensure prompt response from a field unit to a residence or facility.
Assuring that all field staff paperwork is received at the end of their shift.
Establishes a working relationship with co-workers and members of the Management team for better two-way communications
Maintains the First Call Ambulance core values and stays focused on our mission in the community.
Perform other functions as necessary and / or required by the First Call Ambulance Service Management team.
Dispatcher
Sunteck Transport, Mount Juliet, TN 37122 MS Satellite Office—
Oct, 2014 - Aug, 2016
Dispatcher
Served as a dispatcher at Sunteck Transport in Mount Juliet, TN from 10/01/2014 to 08/01/2016. Oversaw all other dispatch/coordinators in the office. Handled bill of lading and other administrative items. Provided directions to drivers who were lost and informed them who to report to. Found drivers for loads that were dropped or incomplete. Specialized in FEMA loads.
Develop and maintain relationships with carriers to ensure efficient and reliable transportation services for customers
Implement efficient routing and scheduling strategies to optimize truck utilization and minimize delivery times for drivers
Patient service
Telephone etiquette
Patient check-in and check-out
Registration
Insurance management
Appointment scheduling
Pre-certification
EMR preparation
Record management
Fax management Mail handling
Scanning records
Correspondence distribution
Responding to requests
Instant messaging
Food safety training
Sales goal management
Cost management
Policy and procedure execution
Inventory management
Safe working conditions
Crew management
Team member hiring and training
Problem identification and resolution
Fast and accurate service
Customer service
Quality improvement
Leadership
Training
Upgrading stores
References
Patient Service Representative-First Chair Check-Out
Tennessee Oncology, Gallatin, TN 37066 — Jul, 2012 - Oct, 2016
Patient Service Representative-First Chair Check-Out
Tennessee Oncology, Gallatin, TN 37066
7/1/2012 – 10/1/2016
Answers the telephones and greets patients in a courteous, efficient manner. Routes messages to appropriate discipline.
Conducts patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information. Collects copayments at time of service and manages daily cash receipts.
Schedules new and return patient appointments, tests and admissions.
Pre-certifies all diagnostic tests, procedures and admissions as required by the insurance as required.
Prepares the Electronic Medical Record EMR for review by Registrars and Clinical Staff.
Obtains necessary records prior to patient's appointment.
Monitors and routes inbound and outbound faxes.
Opens and distributes mail as required.
Electronically scans appropriate patient related records into the EMR.
Distributes outbound correspondence or copies of records as necessary.
Responds promptly to patient, physician and clinical requests.
Communicates to other staff members using Instant Messaging System.
Maintains a clean and organized work area to ensure a professional and welcoming environment for patients
Co General-Manager
Wendy's Old Fashioned Hamburgers, Gallatin, TN — Aug, 2007 -
Jul, 2018
Train, monitor, and reinforce food safety procedures
Work with the leadership team to meet sales goals
Manage food and labor costs
Execute company policies and procedures
Monitor food inventory levels and order product when necessary
Manage and maintain safe working conditions
Manage crew member employees in a manner that maximizes crew retention
Interview and hire team members
Provide proper training for team members
Anticipate and identify problems and initiate appropriate corrective action
Maintain fast, accurate service, provide excellent customer service, and meet and/or exceed both company and customer expectations
Ensure continual improvement of Quality, Service, and Cleanliness
Implement and enforce Wendy's brand standards in all aspects of the restaurant operations
Develop and implement strategies to drive customer satisfaction and loyalty
Develop and implement strategies to improve employee engagement and morale
Collaborate with suppliers to negotiate favorable pricing and terms for food and inventory supplies
Education
General Studies
Mt. Juliet High School, Mt. Juliet, TN — May, 2005
References
Sandy Lackey
Wendy’s
Larry Hamilton
Wendy's
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