Versatile Customer Service & Administrative Professional
Resume:
Amanda Jacobs
Responsible Dependable Honest Fast Learner Hard worker self motivated Work great alone or on teams
Stephens City, VA 22655
**************@*****.***
Professional Summary
Diligent and detail-oriented team member with 7 years of experience in customer-facing roles, including front desk receptionist, production worker, cashier, and dry cleaner clerk. Proven skills in customer service, administrative support, and team collaboration. Possesses certifications in OSHA 30 and experience as a heavy equipment operator.
Clerk experience also worked as a waitress for about 3 years Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Echo Village budget motel-Winchester, VA
May 2022 to July 2023
• Greeted and welcomed guests, providing a positive first impression of the company
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Provided administrative support to various departments as needed, including data entry and filing
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
• Trained new receptionists on office procedures, phone systems, and customer service best practices
• Served as a point of contact for building maintenance requests such as repairs or cleaning services
• Implemented digital check-in system resulting in improved efficiency by reducing wait times
• Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
• Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed
Production Worker
Garber's Ice Cream-Winchester, VA
September 2019 to January 2021
• Maintained a clean and organized work area, adhering to safety guidelines at all times
• Collaborated with team members to meet daily production targets and deadlines
• Assisted in the setup and changeover of production lines as needed
• Contributed to quality control efforts by conducting visual inspections of finished products for defects or inconsistencies
• Ensured compliance with company policies, procedures, and regulations related to health, safety, and environmental standards
• Supported quality assurance initiatives by conducting inspections or tests on raw materials or finished products
Cashier/Customer Service
BP Gas Station and Convenience Store-Front Royal, VA April 2018 to January 2019
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
• Managed cash register operations, accurately processing transactions and maintaining proper cash balances
• Stocked shelves and maintained inventory levels to ensure product availability for customers
• Assisted in receiving and inspecting merchandise deliveries, verifying accuracy of shipments
• Maintained cleanliness and organization of store shelves, displays, and checkout area
• Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction
• Trained new employees on company policies, procedures, and customer service standards
• Operated lottery machine and processed ticket sales according to established procedures
• Monitored expiration dates of perishable items and rotated stock accordingly to minimize waste Dry Cleaner Clerk
Royal palace cleaners-Front Royal, VA
April 2013 to May 2016
• Managed and maintained accurate records of incoming and outgoing shipments, ensuring proper documentation and tracking
• Handled cash transactions accurately and efficiently, balancing the register at the end of each shift
• Assisted customers in locating products, providing knowledgeable recommendations based on their needs
• Operated commercial laundry equipment, including washers, dryers, and ironing machines
• Followed established procedures for washing, drying, folding, and packaging laundry items
• Sorted and organized incoming laundry items according to color, fabric type, and care instructions
• Assisted in the training of new staff members on proper laundry handling techniques and safety protocols
• Responded promptly to customer inquiries or concerns regarding their laundry orders or special requests
• Collaborated with team members to prioritize tasks based on urgency and workload demands Farm Worker
Kemp farms-Land O' Lakes, FL
April 2009 to November 2010
• Responsibilities
• Feeding and water livestock *Monitor food and water supplies *Drive trucks, tractors, and other equiment to distribute feed to animals *Mix feed, additives, and medicines *Inspect maintain and repair machinery, buildings, pens, and fences *Clean stalls, pens, and other equiment using disinfectant solutions, brushes, shovels, water hoses, and/ pumps *Shift animals between grazing areas to insure they have sufficient access to food *Spray livestock with disinfectants and insecticides or dip or bathe animals Education
High school diploma in General
Land o Lakes high school - Land O' Lakes, FL
2000 to 2004
Skills
• Caregiving
• Quality Control
• Hardworking, reliable and motivated individual who is dedicated to doing the best job possible. Always up for challenge and love learning new things.
• Personal Assistant Experience
• Dry cleaning, wash and fold (4 years)
Certifications and Licenses
OSHA 30
June 2021 to Present
Working for Terra construction as a heavy equipment operator I became the OHSA Certified Safety coordinator for weekly team members to have meetings to discuss issues with reminders of the construction conditions we had scheduled that week Also Tell them of any new safety regulations and rules my team mates needed knowledge of while preforming assigned tasks. As Safety coordinator everyone on my team would have a worksheet they had to do letting OHSA safety comp. That I did my job and what they had learned that week. Plus I also pro formed my own work as a laborer/operator. My supervisor went over all the work that I was told to get done and made sure OSHA got all my paperwork that was completed at the weekly Safety Meetings.
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