Customer Service & Technical Support Specialist

Karon Webb

Cleburne, TX ***** 254-***-****

***********@*****.***

Professional Summary

Dedicated and personable customer service and technical support professional with extensive experience in client relations, troubleshooting, and account management. Adept at resolving issues efficiently, maintaining customer satisfaction, and contributing to company success. Strong technical skills, problem-solving abilities, and a passion for building relationships and fostering business growth.

Skills & Competencies

• Customer Service & Account Management

• Technical Troubleshooting & Remote Support

• Software Installation & Hardware Diagnostics

• Billing & Payment Processing

• Microsoft Office Suite (Excel, Outlook, PowerPoint)

• Cisco Finesse, Jabber, Microsoft Teams, Workday

• Chat & Email Support (Multi-Tasking)

Professional Experience

Ranstrad/Stride – Customer Care & Technical Support 07/2025 – Current

• Provide technical support via phone, assist parents with troubleshooting software & hardware issues with windows computers

• Research customer accounts, identify solutions, and provide accurate information

• Place orders for replacement computer and materials. Kelly Services – Chat Technical Support

07/2023 – 05/2025

• Provide technical support via chat, assisting customers with troubleshooting software and hardware issues.

• Research product-related inquiries, identify solutions, and deliver accurate information.

• Handle multiple chat interactions simultaneously, ensuring prompt and effective customer assistance.

• Schedule repairs and service appointments as needed. Nelnet – Customer Service Representative

11/2022 – 06/2023

• Assisted customers with inquiries regarding loans and annual notice of changes.

• Processed payments, enrolled customers in payment plans, and provided case assistance.

• Addressed customer complaints, provided solutions, and ensured timely follow-up.

• Built strong customer relationships through interactive and open communication.

• Worked remotely with dual monitors to enhance efficiency. H-E-B – Cross-Functional Representative

11/2021 – 11/2022

• Rotated through multiple departments, including customer service, deli, stocking, and cashiering.

• Assisted customers with product and service inquiries, ensuring a positive shopping experience.

• Monitored and maintained inventory levels, placing orders as needed.

• Utilized strong problem-solving skills to handle customer concerns effectively.

Education

Texas A&M Commerce

Business Administration 08/2023 – Present

Navarro College

Associate’s Degree in Business Administration 08/2019 – 12/2022

Itasca High School

High School Diploma 08/2014 – 06/2017

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