Customer Service Professional with Strong Interpersonal Skills

Nicoli Camille

Manayaga

EXPERIENCE

September **21 - August 2022

Customer Service Chat Representative Conduent Cebu City, Cebu

Responded to customer inquiries through chat in a timely and accurate

manner.

306-413 Edward St N Maintained up-to-date knowledge of products and services offered by the

THUNDER BAY, ONTARIO company.

P7C 4P6 Assisted with placement of orders, refunds, or exchanges.

Participated in team meetings to discuss best practices for handling

807-***-**** customer inquiries.

nicolicamillemanayaga2@gmai

l.com August 2020 - June 2021

Customer Service Representative SYKES ASIA CEBU CITY, CEBU

SUMMARY

Answered customer inquiries via phone, email, and chat.

Hardworking employee with Tracked orders from start to finish to ensure timely delivery of goods or

customer service, multitasking, and services.

time management abilities. Gathered customer feedback through surveys and used the data to

Devoted to giving every customer a improve customer service.

positive and memorable Resolved complex problems by working with other departments to provide

experience. solutions that meet customer needs.

An organized and motivated

individual, eager to utilize time

management and organizational January 2020 - March 2020

skills across diverse settings. Customer Service Representative The Results Lapu Lapu City, Cebu

Seeking entry-level opportunities to Answered customer inquiries via phone, email, and chat.

enhance abilities while contributing

Performed administrative tasks such as filing paperwork, updating

to company growth. databases and generating reports.

Customer-focused individual with a Gathered customer feedback through surveys and used the data to

passion for delivering exceptional improve customer service.

service. Strong interpersonal skills Resolved complex problems by working with other departments to provide

with a talent for effectively solutions that meet customer needs.

addressing concerns. Committed to

improving customer satisfaction

and driving positive outcomes. July 2017 - January 2019

SKILLS Customer Service Representative ePerformax Contact Centers And

BPO Cebu City, Cebu

Answered customer inquiries via phone, email, and chat.

● Customer service Performed administrative tasks such as filing paperwork, updating

● Product knowledge databases and generating reports.

● Customer feedback Developed positive relationships with customers through friendly

● Communication skills interactions.

● Relationship building Identified opportunities for upselling additional products or services based

● Problem solving on customer needs.

● Time management

● Administrative tasks EDUCATION AND TRAINING

● Critical thinking

● Multitasking Abilities Bachelor of Science in Secondary Education Major in English

● Friendly, positive attitude Education ( Undergraduate)

University of Cebu Lapu Lapu And Mandaue, A.C Cortes Ave., Mandaue City

Contact this candidate