Remote Customer Service Professional with 10+ Years Experience
Resume:
Rachel Satriano
Sherman, TX *****
***.************@*****.***
Professional Summary
Strong management and administrative skills. Able to communicate verbally and in written form. Excellent in dealing with the public. Computer literate. Effective interpersonal and communication skills, plus well developed customer service skills.. Quantitative and analytic
• Energetic Customer Service Representative with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
• Proficient in Microsoft Office
• Outbound/inbound calling
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
Acentra-Utah Valley, UT
February 2024 to April 2025
Provide excellent customer service to high volume amount of calls. Help customers set appeals for hospitals discharge. New customer is informed of the rights and policies of Acentra. I'm able to provide as well excellent customer services from provided correct and accurate information the customer needs to feel comfortable with the process. Handle a lot of sensitive customer information . Always leaving customer feeling informed and comfortable about the process. Remote Customer Service
Agero-Remote
November 2021 to September 2022
-Provided excellent customer service by addressing customer needs and ensuring they have a positive experience. Practiced active listening, empathy, problem-solving and communication.
-Made 100+ outbound/inbound calls per day to follow up with customers as well as collect payments.
- Responded to customers in need of roadside assistance by reaching out to service providers to set jobs needed.
Styler
Tyson-Sherman, TX
January 2017 to January 2020
Styled meat onto trays on fast paced assembly line.Worked in fast pace environment. Customer Service Representative
Dream Builders-Plano, TX
February 2012 to January 2017
- Assisted loan processors with each loan to ensure all documents were completed with detailed accuracy. Ensured each client received excellent customer service throughout the loan process.
-Provided the customer with information in person or over the phone in a professional office setting. Worked on filing titles, appraisals, and other vital documents related to closing the loan. Provided loan processors with assistance while loan in final stages by making clients feel as individuals who were with a company that cared and respected their feelings during a time which was stressful to many clients preparing to close on their home. I Maintained a strong work ethic daily with clients while resolving matters in a timely and accurate manner. Completed numerous detailed responses via e-mail by answering questions submitted online or providing information on basic topics. Researched information until a resolution was found or the question answered accurately.
Encouraged, and maintained a positive outlook towards the company's reputation by being the very best in our field when assisting our clients with the highest degree of customer service. Strived to earn customer loyalty, and provide exceptional service with all interactions with clients to build a level of trust with our customers who knew they were going to have an amazing experience and receive all the help and guidance needed to complete the loan process. Office Manager
His Hands Wastewater Mgmt.-Anna, TX
February 2006 to December 2012
-Provided outstanding customer service to all clients daily.
-Handled all inbound calls concerning issues with payments or system errors.
-Maintained invoices and ensured payments were received and processed.
- Scheduled routing for all drivers and assisted in resolving issues in the field. Customer Service Representative (Remote)
Agero, Inc.
Education
Upper secondary education
High school diploma or GED
some college
Skills
• Microsoft Office
• Call escalation management
• Typing
• Computer skills
• Microsoft Teams
• HIPAA
• Sales
• Greeting customers
• Call center management
• Computer operation
• Client interaction via phone calls
• Handling customer inquiries
• Phone inquiries
• Customer support experience within government industry
• Client relationship development
• Upselling
• Customer service
• Customer issue escalation
• CRM system proficiency
• Live chat
• Multitasking
• Remote access software
• Inside sales
• Mentoring
• Community college experience
• Microsoft Windows Server
• Analysis skills
• Relationship management
• Microsoft Word
• Microsoft Excel
• Teamwork
• Data collection
• Record keeping
• Productivity software
• Interpersonal communication
• Phone call management
• Customer data entry
• Conflict management
• Customer support specialist experience
• Growth analysis
• Web accessibility
• Telehealth
• Outbound calling
• Door-to-door
• Accounts receivable
• Computer Networking
• Organizational skills
• GIS
• Bilingual
• Telemarketing
• Network Support
• Data entry
• Active listening
• Customer support
• Managing customer accounts
• Search engines
• Customer support experience within healthcare industry
• Written communication
• Attention to detail
• Work ethic
• Outside sales
• Customer follow-ups
• Presentation skills
• Supervising experience
• Documentation review
• Machine learning
• English
• Inbound selling
• Patient interaction
• Medical terminology
• Serving
• Sales technology adoption
• Administrative experience
• Food service
• WAN
• Oracle
• LAN
• Salesforce
• Zendesk
• Empathy
• Recruiting
• Social media management
• Phone etiquette
• Social media strategy
• Software troubleshooting
• WordPress
• Appointment scheduling
• Microsoft Outlook
• Active Directory
• Customer support experience within hospitality industry
• Operating Systems
• Medical billing
• Spanish
• Help Desk
• Phone communication
• Adobe Acrobat
• Client services
• Negotiation
• Time management
• Loan processing experience
• CRM software
• Communication skills
• Phone triage
Languages
• English
Certifications and Licenses
Driver's License
Food Handler Certification
Contact this candidate