Seasoned Receptionist with 10+ Years of Experience
Resume:
Sarah Silver
SEASONED RECEPTIONIST WITH **+ YEARS OF EXPERIENCE DELIVERING
EXCEPTIONAL CUSTOMER SERVICE AND ADMINISTRATIVE SUPPORT Contact
***************@*****.***
Manitowoc, WI 54220
Summary
Seasoned receptionist with over 10
years of experience managing front
desk operations and ensuring a
welcoming environment.
Proficient in administrative tasks and
operations, including scheduling
appointments, managing
correspondence, and maintaining
organized records to streamline office
workflows.
Expert in Customer Relationship
Management (CRM), leveraging skills
to build and maintain strong client
relationships by effectively
addressing their needs and fostering
long-term partnerships through
personalized communication and
support.
Proven expertise in front desk
operations, managing all front desk
duties, including greeting visitors,
handling phone calls, and managing
mail and deliveries to ensure a
professional and efficient office.
Experience
Receptionist / Customer Service Representative
Sheboygan Animal Hospital Sheboygan, WI
04/2024 — Present
Managed daily schedules and patient appointments, optimizing clinic flow and minimizing client wait times to enhance overall customer satisfaction.
Streamlined patient check-in and check-out processes, reducing client processing time by 15% and improving patient data entry accuracy.
Maintained and updated client information with attention to detail, ensuring data integrity, compliance with privacy regulations, and efficient communications.
Collaborated effectively with veterinarians and clinical staff daily, facilitating seamless communication and coordination of patient care, which improved treatment outcomes.
Processed payments accurately and efficiently, adhering to financial protocols and maintaining detailed records to ensure the financial integrity of clinic transactions.
Maintained patient records meticulously, ensuring completeness, accuracy, and confidentiality to support the delivery of high-quality patient care and compliance with legal requirements. Production Associate
International Paper Manitowoc, WI
06/2021 — 10/2024
Enhanced production workflows by implementing revised operational strategies, leading to an increase in output efficiency and a reduction in downtime.
Maintained consistent product quality through rigorous testing and adherence to industry standards, ensuring all products met or exceeded specifications.
Optimized equipment performance by conducting routine maintenance checks, resulting in a decrease in malfunctions and improved equipment longevity.
Proficient in Microsoft Office Suite,
including Word, Excel, and
PowerPoint, leveraging these tools to
create professional documents,
manage data, and deliver compelling
presentations.
Experienced in providing
administrative support to executive
and team members, including
managing calendars, coordinating
travel arrangements, and preparing
reports, enabling them to focus on
strategic initiatives.
Skills
Customer Satisfaction
Data Integrity
Administrative Support
Payroll Processing
Patient Appointment Scheduling
Confidentiality
Care Coordination
Customer Relationship
Management (CRM)
Communication Skills
Technical Skills
Front Desk Administration
Microsoft Office
Troubleshooting Office
Equipment
Proactively identified and implemented safety improvements in the production area, reducing workplace accidents and fostering a safer work environment.
Residential Coordinator
New Hope Center Chilton, WI
08/2016 — 01/2021
Oversaw the operation of multiple residential programs, ensuring smooth and efficient functioning, and conducted audits to ensure the safety and well-being of residents. Supervised, coached, and mentored house managers and other residential staff. Provided staff training and development opportunities and participated in hiring and termination processes. Developed and implemented individualized support plans and monitored medications and ensured proper administration.
Administrative Assistant
Coldwell Banker Manitowoc, WI
06/2011 — 08/2016
Provided administrative support to real estate agents and office staff, ensuring the smooth daily operation of the office. Managed phone calls, emails, and scheduling to facilitate communication among clients, agents, and vendors. Prepared and processed real estate contracts, listings, and other essential documents accurately. Maintained and updated property listings in the MLS and company databases. Assisted with marketing efforts, including social media updates, flyers, and email campaigns. Coordinated meetings, open houses, and client appointments and managed office organization, supply inventory, and vendor coordination. Payroll Specialist
Nordic Express Trucking Co. Manitowoc, WI
04/2008 — 06/2011
Processed payroll for drivers and office staff, ensuring accurate and timely payments. Calculated wages, overtime pay, bonuses, and deductions based on company policies and federal and state regulations. Verified and reconciled payroll data, including hours worked, per diem, and mileage. Ensured compliance with DOT regulations, labor laws, and tax requirements and maintained accurate payroll records, including employee earnings, deductions, and tax information.
Professional Certifications
Certified Social Worker
Licensed Real Estate Agent
Education
Grand Canyon University
08/2018 — 08/2022
MS in Addiction Counseling
Developed proficiency in addiction counseling theories, methodologies, and practices through coursework and practical application during the MS program.
Honed counseling skills through training and experience, including active listening, empathy, rapport-building, and effective communication techniques to foster a safe and supportive therapeutic environment.
Walden University
08/2004 — 09/2008
MS in Mental Health Counseling
Walden University coursework: Explored advanced counseling theories and techniques and applied them in simulated client scenarios to develop therapeutic skills.
Walden University studies: Mastered crisis intervention strategies, including suicide risk assessment and de-escalation techniques, to effectively manage mental health emergencies.
Walden University academic achievement: Maintained a high GPA while actively participating in group supervision, demonstrating commitment to academic excellence and professional development.
Lincoln High School
09/1993 — 06/1997
High School Diploma
University of Wisconsin-Whitewater
08/1997 — 05/2002
BS Sociology
Utilized sociological theories and research methods acquired during my BS in Sociology to analyze social issues and propose solutions.
Developed analytical and critical thinking skills, enabling the evaluation of complex social issues and formulation of evidence-based recommendations.
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