Customer-Focused Support Specialist with 2+ Years Experience

Name

Yashpal

Contact

Calgary, AB T*Z *V* +1-825-***-**** ****.*****@*****.***

linkedin.com/in/yshpal-yashpal-603183162

Professional Summary

Customer-focused professional with 2+ years of experience providing first-level support,

troubleshooting, and resolving client issues. Skilled in inbound/outbound communication, scheduling,

and data accuracy. Proficient in CRM tools (Salesforce, Zendesk, Sage) and Microsoft Office.

Recognized as Best Performer multiple times for empathy, problem-solving, and achieving

high-resolution rates. Seeking to contribute customer service expertise to Teleperformance’s support

team.

Core Competencies

• Inbound & Outbound Customer Support • Technical Troubleshooting & Problem Solving • Call

Handling & Escalation Management • Active Listening & Empathetic Communication • Data Entry &

Microsoft Office (Word, Excel, Outlook) • CRM Systems: Salesforce, Zendesk, Sage • Scheduling &

Service Coordination • Policy, Procedure & Compliance Adherence • Team Collaboration &

Performance Excellence

Professional Experience

Sales Representative Billion Business Inc., Calgary, AB Jul 2025 – Present

• Delivered customer service support via phone, email, and chat. • Scheduled and coordinated service

requests with accurate follow-ups. • Provided troubleshooting and product knowledge to resolve

customer issues. • Handled data entry and maintained client records with compliance. • Built strong

customer relationships through active listening and solutions.

Customer Support Associate Teleperformance, Mohali, India Jan 2023 – May 2025

• Managed inbound/outbound calls, chats, and emails to resolve customer queries. • Troubleshot and

resolved technical issues using diagnostic tools and SOPs. • Achieved 95%+ accuracy in data entry

and case documentation. • Coordinated escalations with internal teams to resolve complex concerns. •

Consistently recognized as Best Performer of the Month (10+ times). • Exceeded KPIs in customer

satisfaction, resolution rates, and call quality.

Education

Bachelor of Arts – Kurukshetra University, Haryana, India (2019)

Certifications

• Customer Service Fundamentals – Coursera (2024) • Technical Support Fundamentals –

Google/Coursera (2024) • Effective Communication for Customer Support – LinkedIn Learning (2023) •

Microsoft Office Specialist (Word, Excel, Outlook) – Microsoft (2024)

Achievements

• Awarded Best Performer of the Month at Teleperformance 10+ times. • Maintained customer

satisfaction scores of 95%+ consistently. • Handled 50–70 calls daily while exceeding resolution

targets. • Recognized by management for professionalism, adaptability, and teamwork.

Additional Information

• Typing speed: 45 WPM with high accuracy • Equipped for remote work with reliable internet • Open

availability for shifts, including weekends and nights • Strong work ethic and dependable performance

record

Contact this candidate