Seasoned Technical Writer and Business Analyst Expert

ALEX LEVITSKI

***-*** ***** ***. ******* M*N *X*

416-***-****; *****@*******.***

SUMMARY OF QUALIFICATIONS

More than 20 years of experience in technical writing and training development, as well as business analysis.

• Topics covered:

DevOps, cloud/web/mobile technology, API/SDK, FinTech, Enterprise platforms, document management packages, customer care and billing systems, network provisioning, CRM and issue management solutions, processes/procedures, and business analysis

• Deliverables:

User guides, online help, release notes, RFXs, proposals, web content, training materials, templates, system requirements and design documents, API documentation, process/procedure diagrams and descriptions

• Authoring tools:

Markdown, Madcap Flare, DITA/Oxygen, Wiki, FrameMaker, RoboHelp, Swagger, Word, PowerPoint, Excel, Visio, SnagIt, Camtasia

• Years of Agile experience, solid knowledge of methodology, development of user stories, use of Jira and Rally, Confluence and GitHub, as well as SharePoint

• Solid understanding of SW/IT development cycle and best practices

• Ability to read HTML/XML, SQL, CSS, C/C++/C#, Java/JS, and Python code

• Proven ability to work independently or in a team

• Windows, Mac, Unix, Linux, iOS, and Android documentation

• Certified Google Cloud Associate Engineer

PROFESSIONAL EMPLOYMENT

Sr. Technical Associate at RDP Associates March 2022 – Current

• Writing SR&ED claims

• Developing guidelines and training materials

Sr. Technical Writer at Litmus Automation Sep 2021 – March 2022

• Documented IoT management products

• Delivered online help with Madcap Flare

• Developed writing guidelines for the Cloud team

• Prepared the first public API release

Sr. Technical Writer at SOTI Inc. June 2020 – June 2021

• Documented cloud-based systems for mobile management

• Created user guides and online help in Oxygen (DITA XML)

• Wrote release notes for several development teams

• Documented REST APIs

2

Sr. Documentation Specialist at Tier1 Financial Solutions April 2019 – April 2020

• Documented Salesforce-based apps for RBC, BMO, and BNS

• Created user guides and online help in Madcap Flare

• Wrote release notes for several development teams

• Customized CSS, HTML, and JS in apps and in online content Technical Writer at Sourced Group Aug 2018 – April 2019

• Wrote user guides and developer manuals for DevOps/Cloud

• Documented code (Python, YAML, etc.)

• Described cloud-based designs and architecture

• Developed internal and external training courses Lead Technical Writer at CI Solutions Ltd. Jun 2013 – Aug 2018

• Developed user manuals and online help (Windows / Mac)

• Developed system requirements

• Performed extensive business analysis

• Designed writing standards

• Managed a team of writers and consultants

Technical Documentation Manager at The Pinsapo Group Jan 2009 – May 2013

• Participated in design and implementation of an ERP system

• Performed business analysis across more than 20 stakeholders

• Provided full documentation support for ERP and projects/reports

• Managed the Technical Documentation team

Owner, Technical Writer/Trainer at QL Contracting May 2001 – Dec 2008 Developed user documentation and performed business analysis for multiple clients, including:

• Amdocs, Inc. – telecom customer care and billing systems, web-based self-care applications, CRM systems

• 7-24 Solutions – web-based alert delivery systems

• Geosoft Ltd. – geophysical software

• Geolink Consulting – GIS and environmental research applications Sr. Technical Writer at Syndesis Limited Sep 2000 – Apr 2001

• Wrote solution guides for network provisioning

• Developed administration and maintenance guides

• Designed writing standards

EDUCATION

M.Sc. in Geophysics, St. Petersburg School of Mines, Russia – recognized as Canadian equivalency of M.Sc.

PROFESSIONAL DEVELOPMENT COURSES

• Various Salesforce training courses online

• Google Cloud Associate Engineer – certificate

• AWS and Azure – online courses

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