Restaurant Supervisor - Hospitality Professional with Leadership
Resume:
RAHUL DAS
Restaurant Supervisor Hospitality Professional
+917********* ***********@*****.***
Haldia, Kolkata, West Bengal, India
CERTIFICATION
Certificate of Proficiency in
Personal Survival Techniques,
Fire Prevention & Fire Fighting,
Elementary First Aid, and
Personal Safety & Social
Responsibilities
Marine Education Charitable Trust
(Extended Campus), DG Shipping
Approved
Completed from 27/10/2025 to
08/11/2025
EXPERIENCE
Restaurant Supervisor 01/2025 - 08/2025
Indian Curry Pot Restaurant – Ho Chi Minh City Vietnam Oversaw daily restaurant operations, ensuring smooth service flow and adherence to brand standards.
Managed staff schedules, delegated duties, and ensured consistent team performance.
Monitored food quality and hygiene compliance aligned with international hospitality standards.
Handled guest concerns with professionalism, ensuring high customer satisfaction and repeat business.
Coordinated with kitchen staff to maintain timely order processing and accuracy. Restaurant Supervisor 02/2023 - 12/2024
New Alosra Restaurant Doha, Qatar
Supervised front-of-house operations, training staff in guest service, POS handling, and upselling.
Implemented service improvements that enhanced table turnover and guest satisfaction scores.
Maintained inventory levels, oversaw stock rotation, and minimized wastage through efficient controls.
Ensured compliance with food safety, hygiene regulations, and brand SOPs. Assisted management in planning promotions and menu highlights to support business growth.
Food & Beverage Captain / F&B Associate 02/2019 - 06/2022 Ramee Grand Hotel & Spa Manama, Bahrain
Joined as F&B Associate (2019) and earned promotion to F&B Captain (2021) due to consistent performance.
Led service operations across restaurant, banquets, and lounge areas for high- volume guest traffic.
Supervised a team of servers, ensuring quality service delivery and guest experience personalization.
Coordinated with culinary teams to maintain menu quality, special requests, and event requirements.
Handled billing accuracy, guest queries, VIP service coordination, and issue resolution.
Trained new team members on hospitality standards, safety procedures, and guest-centric service.
SUMMARY
Dedicated hospitality professional
with 8+ years of experience in Food &
Beverage operations across India,
Bahrain, Qatar, and Vietnam. Known
for delivering exceptional guest
service, leading diverse teams, and
maintaining high operational
standards in fast-paced restaurant
and hotel environments. Strong ability
to manage shifting priorities, resolve
guest concerns, and support
business goals through efficient
supervision, communication, and
problem-solving. Passionate about
enhancing guest experience and
upholding brand values.
SKILLS
Guest Service Excellence &
Hospitality Standards
Menu Knowledge, Upselling &
Customer Engagement
Staff Coordination, Training & Daily
Briefings
Multi-cuisine Service (Fine Dining,
Casual Dining & Room Service)
Restaurant Operations & Team
Supervision
Order Management, Table Service &
Guest Relations
Conflict Resolution & Service
Recovery
Food Safety, Hygiene & Compliance
Cash Handling, Billing & POS
Operations
Communication, Interpersonal &
Negotiation Skills
KEY ACHIEVEMENTS
Improve customer
satisfaction
Increased customer satisfaction
ratings by 20% within six months
through innovative staff training.
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EXPERIENCE
F&B Associate (Hotel Operations) 01/2017 - 01/2019 Radisson Hotel Kandla Gandhidham, Gujarat
Delivered professional table service in a fast-paced environment, ensuring guest comfort and satisfaction.
Supported restaurant operations including order taking, table setup, and service management.
Worked closely with senior supervisors to execute events, conferences, and special functions.
Also completed 6 months at Park Plaza, Jodhpur, assisting in restaurant and banquet operations.
Industrial Training 06/2016 - 12/2016
Claresta Sarovar Portico Hotel Bangalore
Completed structured industrial training across F&B Service and Front Office departments.
Assisted in buffet setup, room service, guest greeting, check-ins/check-outs, and concierge tasks.
Developed foundational knowledge of hotel operations, guest service, and departmental coordination.
Casual Training 2015 - 2017
Park Plaza /The Pride & Hyatt Regency Kolkata
Park Plaza (2015)
The Pride & Hyatt Regency Kolkata (2017)
Attended multiple short-term hospitality training programs across major 4–5 star hotels.
Gained practical exposure in guest handling, service etiquette, buffet operations, and lobby management.
KEY ACHIEVEMENTS
Cut inventory costs
Reduced inventory costs by 15%
by optimizing procurement
process and implementing stock
control measures.
Team supervision retention
Supervised a team of 10 staff,
achieving a 90% retention rate
over one year.
Increase monthly sales
Boosted monthly sales by 30%
by launching a successful menu
promotion campaign.
EDUCATION
Diploma in Hotel
Management
Annamalai University
2015 - 2017
Higher Secondary (10+2)
W.B.C.H.S.E.
2014
LANGUAGES
English
Hindi
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