Professional Truck Driver with Multilingual Skills

MEDGINE JENNIFER PAUL MAURICE

**** ******* ****** *** ***, Orlando, Florida 32835

Email: ****************@*****.***

Phone: 407-***-****

KEY PROFICIENCIES

Teamwork and collaboration

Flexibility

Ability to work under pressure

Cash handling skills

Excellent Data Entry Skill

Excellent Verbal and Written Skill

Effective sales skills

Problem Solving and Decision-Making

Critical thinking skills

Active listener

Telephone etiquette skills

Outgoing personality

Multitasking and Prioritization

Strategic Planning and Problem Solving

Organizational Skills

Computer Skills (Outlook, Windows, Excel and Microsoft Office suite in general)

Detail-oriented

Great time management

Great Knowledge of Lilo, Mimo, HotSos, Call Net, Express Desk and HUB software.

Class A CDL Certification

Excellent Customer Service skills

Vehicle Maintenance and Inspection

Route Planning and Optimization

Freight Handling and Loading/Unloading

Experience Navigating with Google Maps, Mapquest, and Mobile GPS Systems

Safety Protocols

Logbook Compliance

Trilingual

WORK EXPERIENCE

Truck Driver July 2025 to Dec 2025

U.S Xpress

Jacksonville, Florida

Drive long distances or local routes, following all traffic laws and safety regulations.

Secure, load, and unload cargo, verifying loads for accuracy and ensuring proper balancing.

Plan and adjust routes using GPS and other systems to ensure timely deliveries and fuel efficiency.

Maintain accurate logs of driving hours, delivery details, and maintenance activities in compliance with state and federal regulations.

Perform routine inspections and maintenance, reporting any mechanical issues to the appropriate personnel.

Adhere to all safety policies, procedures, and hazardous materials regulations.

Report any incidents according to company procedures and maintain a clean driving record.

Maintain contact with dispatchers and supervisors and communicate with customers to confirm delivery details and collect signatures or payments.

Interact with customers professionally to ensure a positive experience with each delivery.

Environmental Services Team Lead Janv 2024 to July 2025

Advent health Waterman

Tavares, Florida

Ensures assigned areas and housekeepers are supplied with items and chemicals needed to perform daily functions.

Collaborate with patients to complete daily cleaning assignments.

Provide patients with cleaning supplies, equipment, and necessary materials.

Educate patients on proper cleaning and sanitation techniques as needed.

Maintain cleaning supply stations throughout the property.

Manage and maintain supply inventory.

Conduct radio checks and maintain radio communication while on duty.

Follow all safety rules, including safe chemical handling, ladder use, and hazard management.

Set a positive example for department through professional interactions with team members, customers, patients, and families.

Follows policies and procedures in accordance with facility standards

Demonstrates a complete knowledge of infection control, isolation procedures and proper operation of

cleaning equipment related to cleaning.

Responsible for training employees

Universal Studios, Volcano Bay

Concierge Attendant

Orlando, Florida May 2021 to Janv 2024

Responsible for obtaining guests’ information for the sales agreement and following proper cash handling procedures during the sales transactions.

Maintains accurate logs of rented or returned Premium Services items to ensure appropriate inventory levels.

Resolves and eases sensitive guest situations on an individual basis through personal interaction.

Asks exploratory questions to identify concerns, needs and expectations.

Fully investigates issues regarding Park Technology, Attraction, and guest related issues.

Determines and provides an appropriate course of guest recovery.

Uses suggestive sales techniques to process orders for various rental products to include Cabanas, Premium Seating, Universal Express, towels, and lockers while providing product information.

Uses tablets to check in guests, generate user profiles, add entitlements to wearables, add/delete reservations, rent lockers and assist guests with questions regarding offered products and technology usage.

Maintains cleanliness of Concierge booths, lockers, rental products, and towels including the use of cleaning agents. Inspect and maintain inventory of all rental products, identify and report maintenance issues.

Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.

Call Service Representative

Walt Disney World Resort July 2018 to April 2021

Orlando, Florida

Manage large amounts of inbound and outbound calls in a timely manner.

Promote theme parks, hotels, attractions, special events and other entertainment products.

Use product knowledge to assist with planning and creating exciting experiences for our customers.

Anticipate customer’s needs while exceeding their expectations.

Make reservations, place orders, cross sell and up sell travel/hospitality products.

Assist with all customer inquiries by providing accurate information.

Meet personal and team targets for sales and other key performance metrics.

Handle sales transactions with thoroughness and accuracy, documenting each order/reservation as per standard operating procedure.

Act as a gatekeeper to safeguard personal customer information (PCI).

Adhere to defined schedule as provided by the Workforce Management team.

Keep records of all conversations in our call center database in a comprehensible way

Cashier & Server Jun 2013 to July 2018

Jurassic Park – Universal Studios

Orlando, Florida

Balanced the cash register and generated reports for credit and debit sales.

Operated scanners, scales, cash registers, and other electronic equipment.

Processed refunds and exchanges and addressed customer complaints.

Checked the accuracy of all prices and quantities of items.

Provided excellent customer service to customers.

Accurately recorded orders and partnered with a team to serve food and beverages that exceeded guests' expectations.

Answered questions about menu selections and made recommendations when requested.

Ensured cleanliness of the dining area prior to serving.

EDUCATION

Bachelor of Applied Science in Business Administration April 2019

Valencia College

Orlando, Florida

Program GPA: 3.45

Associate Science in Respiratory Care August 2022

Valencia College

GPA: 3.26

Master’s in Healthcare April 2024 Science

Herzing University

GPA 3.50

East USA Trucking School July 2025 CDL (commercial Driver License) CLASS A

COMPUTER LITERACY

●Advanced skills in Microsoft and Adobe Software Suite and Web Design HTML/XML

REFERENCES AVAILABLE UPON REQUEST

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