Manager/Administrator

Patricia Hankins

**** ***** ******** ** **** Springs, Ms 38929

601-***-**** ***************@*****.***

Professional Summary

Accomplished Human Resources and Operations Executive with over 30 years of experience driving organizational growth, operational excellence, and strategic human capital development. Proven track record of increasing revenue by 35% and enhancing operational efficiencies as a CEO and COO. Expert in fostering positive employee relations, leading complex HR initiatives, and optimizing team performance to achieve ambitious business objectives.

Core Competencies & Skills

* Strategic HR: Employee Relations Performance Management Talent Acquisition & Recruitment Organizational Development Policy Implementation Conflict Resolution Training & Development

* Operations & Leadership: Strategic Planning P&L Management Operational Efficiency Process Improvement Stakeholder Collaboration Team Leadership Business Development

* Industry Expertise: Logistics & Transportation Healthcare Administration Healthcare Compliance & Auditing Insurance & Risk Management Consulting

Professional Experience

Chief Executive Officer EH Logistics Memphis, TN

Oct 2021 – Present

* Spearhead strategic business expansion and market positioning through the development of key strategic alliances.

* Implement innovative operational and growth strategies to establish the company as a recognized industry leader.

* Direct overall company strategy, significantly influencing and accelerating the organization's growth trajectory.

Chief Operations Officer AI Transport Memphis, TN

Mar 2019 – Jan 2024

* Directed all aspects of company operations for a 5-year tenure, ensuring alignment with strategic goals.

* Leveraged strong analytical skills to develop and implement data-driven operational plans.

* Consistently met critical deadlines and operational targets, enhancing overall organizational efficiency.

Auditor Change Healthcare Remote

Mar 2016 – Mar 2019

* Analyzed medical claims and documentation to identify and rectify coding errors, billing inaccuracies, and missing information.

* Ensured strict compliance with federal, state, and organizational regulations through meticulous claim reviews.

* Identified discrepancies, potential fraud, waste, and abuse, reporting critical findings to management and stakeholders.

* Conducted risk assessments and provided actionable recommendations to improve revenue cycle and clinical documentation accuracy and efficiency.

* Maintained professional competence by staying current with evolving healthcare laws, regulations, and auditing standards.

Human Resources & Admin Consultant HC Consultant Jackson, MS

May 2008 – Jun 2015

* Provided expert HR and administrative consulting, developing and implementing authoritative HR policies.

* Boosted operational efficiency by 30% through process optimization and strategic guidance.

* Enhanced team development initiatives, resulting in a 10% reduction in employee turnover and significantly improved morale.

HR Generalist WWL Canton, MS

Nov 2008 – Aug 2009

* Managed full-cycle HR operations, resolving complex employee relations issues with expert problem-solving skills.

* Pioneered strategic HR initiatives that improved employee engagement and fostered a proactive, positive workplace culture.

* Enhanced HR systems and processes, driving significant improvements in departmental efficiency and performance.

Director of Human Resources Seyah Hospice Care Inverness, MS

Mar 2006 – Feb 2008

* Managed all HR functions, implementing innovative strategies that increased employee satisfaction by 30%.

* Resolved complex HR challenges, boosting staff retention by 20% and improving operational efficiency by reducing process times by 15%.

Earlier Career Roles:

* Marketing Representative, Kimberly-Clark: Increased sales by 15% and boosted product visibility by 20% through strategic marketing campaigns and pioneering digital strategies.

* Executive Director & Clinic Administrator (Greenville Residential Care, MCMC, Delta Health Center): Directed healthcare operations, achieving a 20% increase in patient/resident satisfaction and significant cost reductions through efficient resource allocation and streamlined workflows.

* Underwriter & Insurance Specialist (Liberty Mutual, COPAC Inc.): Improved underwriting efficiency by 20%, enhanced risk prediction models, and contributed to a 15% increase in policy renewals.

Education & Certifications

* Bachelor of Science in Business

Jackson State University, Jackson, MS 1983

* Certified Consultant

Community Health Accreditation Program (CHAP), Arlington, VA Exp. 2026

* LOSB Certified

Shelby County, Memphis, TN Exp. 2027

* Minority Business Enterprise (MBE) Specialty Certification Exp. 2027

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