Customer-Focused Administrative Professional with Bilingual Skills

UBI

RR

RUTH RIVERA

****************@*****.*** 214-***-**** Greenville, TX 75401

Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Document management

Positive and professional

Multi-line phone system operation

Microsoft Office

Strong communication

Data inputting

Call management

Insurance coverage limits

Decision making

Inbound call management

Assurant Miami, FL

Bilingual Sales Associate

08/2024 - 12/2025

Assisted customers in both English and Spanish to enhance communication.

Processed sales transactions efficiently using point-of-sale systems.

Provided product information to customers, addressing inquiries and concerns.

Coordinated with team members to ensure a smooth sales floor operation.

Resolved customer complaints promptly, ensuring satisfaction and loyalty.

Analyzed customer feedback data to identify areas of improvement in the sales process.

Rang up purchases to process transactions and finalize sales. Developed relationships with customers to increase sales and customer loyalty.

Described optional add-ons and persuaded customers to spend more using cross-selling and upselling techniques. GEICO Richardson, Texas

Bilingual Insurance Agent

09/2023 - 07/2024

Advised customers on the best ways to minimize risks associated with their assets.

Analyzed claims data to determine potential areas of improvement for policyholders' protection.

Educated customers on the importance of maintaining adequate insurance coverage.

Explained complex technical terms related to insurance plans in simple language for easy understanding.

Ensured compliance with applicable laws, regulations, and company policies while selling insurance products. Processed payments received from clients promptly according to established procedures.

Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.

Provided customers with information regarding plan features, pricing, and availability.

Engaged customers and provided high level of service by carefully explaining details about documents.

Responded to customer inquiries and problems to promote great service.

Explained coverage options to potential policyholders, answering questions or concerns.

Liberty Tax Plano, Texas

Administration Receptionist

11/2022 - 09/2023

Greeted incoming guests and directed individuals to appropriate personnel

Treated visitors with friendly, approachable attitude Anticipated guest needs, delivering exceptional customer service to exceed expectations

Helped guests with individual needs, offering information and assistance with issues.

Group O Roanoke, Texas

Customer Service Representative

03/2020 - 11/2022

Managed customer calls efficiently in fast-paced call center environment

Answered inbound calls to handle various concerns, set appointments and close sales

Followed up with customers to offer additional support and check resolution satisfaction

Anticipated needs and resolved problems to keep customers happy

Built trusting relationship with customers to better understand needs

Documented, researched and resolved customer service issues Enhanced customer satisfaction with fast, knowledgeable service Collaborated across departments to resolve customer-related issues

Addressed and resolved customer concerns and complaints Kept records of customer interactions or transactions, recording details of inquiries and actions taken

Documented all call information according to standard operating policies and procedures.

Shoppas Material handling Fort Worth, Texas

Warranty Coordinator

07/2016 - 03/2020

Preserved customer loyalty by quickly and completely resolving complaints

Created and maintained office documentation and manuals Developed and enhanced policies covering administrative processes

Reviewing warranty submissions, deciding if they fit the criteria for warranty or whether to reject the warrant claim. Collin County Community College Mckinney, Texas

Pharmacy Technician in Pharmacy

06/2017

Native, Spanish

Fluent, English

Summary

Skills

Experience

Education and Training

Languages

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