Remote Data Entry & Admin Support Specialist

LORI CRYMSON

818-***-**** • ***********@*****.***

LinkedIn: https://www.linkedin.com/in/lori-crymson/ Professional Summary

Administrative professional with 20+ years supporting busy teams in fast-paced environments, including remote work (2022–2025). Skilled in scheduling, customer support, data entry, invoicing/billing (QuickBooks), and document management. Known for calm, clear communication, strong follow-through, and keeping operations organized and moving.

Core Skills

Remote Administration • Scheduling & Calendar Management • Customer Service (Non-Sales) • Data Entry & Accuracy • Invoicing & Payment Tracking • Email & Phone Support • Document Preparation • Digital Filing/Records • Service Coordination • Multi-Line Phone Systems • Team Support • Confidential Information Handling

Tools

QuickBooks • Google Workspace • Microsoft Office (Word/Excel/Outlook) • Zoom Professional Experience

Globe Life - American Income Life — Independent Life Insurance Agent 2025-present (Remote)

● Educate clients on life insurance fundamentals and guide them through coverage options based on family needs and budget

● Conduct policy reviews via phone/Zoom; gather information, answer questions, and document next steps

● Manage follow-up workflows: schedule appointments, confirm meetings, and maintain organized client notes

● Support underwriting/application processes by collecting required information and coordinate next steps with the team

● Maintain professionalism and confidentiality while working in a regulated environment Self-Employed — Yoga Instructor / Client Scheduling & Admin 2024–Present (Remote/In-Person)

● Manage client scheduling, session coordination, and communication via email/online platforms

● Develop personalized programs and maintain organized client notes and scheduling details

● Support a positive client experience through clear communication and dependable follow-through Western Mechanical, Inc — Accounts Manager / Administrative Support 2015–2025 (Remote 2022–2025)

● Managed client invoicing and payment tracking using QuickBooks, maintaining organized billing records

● Scheduled and coordinated incoming service requests; supported smooth workflow for field teams

● Handled customer questions and concerns with professionalism and empathy; ensured timely follow-up

● Answered and routed calls via a multi-line phone system, directing issues to the right personnel

● Maintained accurate data entry and organized digital filing systems to support operations

● Provided consistent administrative support to internal teams to keep daily operations on track Self-Employed — Massage Therapist / Stay-at-Home Parent 2004–2015

● Maintained client scheduling, communication, and relationship management in a part-time practice

● Built trust with clients through attentive listening, discretion, and professionalism Martini, Iosue & Akpovi — Receptionist / Front Desk 2003–2004

● Greeted clients and visitors; created a warm, professional first impression

● Managed multi-line phones; routed calls and responded to general inquiries with accuracy and discretion

● Handled incoming/outgoing mail; organized documents to support timely delivery of critical paperwork Light & Life Christian School — School Secretary

1997–2003

● Primary point of contact for students, parents, staff, and visitors in a busy front office

● Managed attendance records, enrollment documentation, and confidential student fi les

● Supported principal and teachers with scheduling, correspondence, and data entry

● Coordinated school communications (newsletters, phone calls, notifications) for clarity and consistency

● Handled health office responsibilities such as administering basic first aid, contacting parents, and maintaining student health logs

Education

A.A., English Literature, El Camino Jr. College — 1996–1998 High School Diploma, Warren Western Reserve — 1989 (Emphasis in Business)

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