Regional Property Manager Real Estate Executive

Felicia Johnson

email: *****************@*****.***

Mobile 312-***-****

QUALIFICATION SUMMARY

Real Estate Executive with 35 years of multifaceted background in the real estate industry, including all areas of residential property management and maintenance. Demonstrate excellence in portfolio management, customer satisfaction, and operations management. Proven track record in managing business operations on a large scale from conception to launch while driving brand growth. Experience in short and long-range planning, implementing policies and standards with P& L accountability. Expert –level analysis and planning strategist who resurrects faltering divisions and restores profitability. Skillful at establishing process improvements that advance performance levels and drive company objectives. Exceptional record of multi-unit management and improved customer satisfaction levels.

CORE COMPETENCIES

Analysis & Planning

Vendor Management

Contract Negotiation & Preparation

Asset Management

Account Management

Market Trend Forecasting

Team Leadership

Client Relations

Marketing Analysis

Training and Development

Commercial Lease Negotiation

Property Management Financing

Procurement

Contract Management

Asset Stabilization

PROFESSIONAL EXPERIENCE

Rose Community Management

July 2023 – Present

Senior General Manager

Directed and assist with daily operations of multi-family community including maximizing occupancy and rent collections Oversight of 12 team members including Local 1 Union members and administrative staff. Worked directly with development team during renovation lifecycle including not limited to ensuring renovation pass local and federal compliance guidelines, coordinated in house transfers, new move ins, and lender reporting. Oversee regulatory protocol in compliance with government subsidy laws (Section 8, PBV, and LITC. Prepare stabilized & annual operating budgets and hiring & training of administrative team members.

Key Highlights:

Enforcement of Lease Agreements & Compliance

Relationship building with CPD, Tenant Council, and Aldermanic Office

Rent Recapture $300K.

Increased revenue and reducing expenses, maintaining occupancy of 95%

Habitat Company

August 2016- July 2023

Regional Manager

Directed the day-to-day operations to include maximizing occupancy rates and profit for thirty communities composed of 3,783 units. Oversaw up to 75 team members, including nine Community Managers. Oversaw and maintained stringent regulatory protocol in compliance with Government Subsidy Laws (Section 8, 42, RAD -PBV and bond) and financing. Prepared annual operating budgets of $15M. Ensured and managed the integrity of each physical asset while maximizing returns from the asset in accordance with both the company and owner’s goals.

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Key Highlights:

Relationship building with stakeholders.

Maintaining all corporate objectives

Increased revenue, reduce expenses, and maintained occupancy of 95%

Urbanite Veterans Program

January 2015- August 2016

Consultant

Liaison with executive director and administrative staff in the delivery of case management services and provision of consulting support. Establish service program targets, and the implementation of core program/service components to oversee progress toward program outcomes. Located and secured private market housing units for the homeless or at-risk individuals and assisted in the in identification of Veteran Families Program (SSVF) Supportive service "gaps" and needs at the program level. Conducted quality assurance checks to ensure accuracy of participants’ data and update client assessments in HMIS program

Key Highlights:

Development of Employee Policy and Procedures Manuel& SSVF Overview

Facilitated veteran survey assessments

Created and implemented financial SSVF Case Tracker Reporting Module

Urban Relocation Services, Inc.

May 2015- July 2016

Consultant

Liaison with senior management in technical assistance in planning and coordination of resident relocation. Assist with implementation of the relocation plan and master re-housing schedule for assigned public and private housing developments. Prepared relocation notifications negotiated moving contracts and audit relocation files to insure federal, state, and local guidelines. Prepared reports, memoranda, and documentation regarding relocation plan and related resident services

Key Highlights:

Conducted Market Comparable Listing and Decent, Safe, and Sanitary (DDS) dwelling inspections

Coordinated and finalize relocation file - audit for Housing Authority of New Orleans (HANO)

Assist with preparation of relocation proposals.

A Safe Haven Foundation, LLC

March 2012- November 2014

Portfolio Manager

Successfully managed a portfolio of 1,000 residential units, transitional housing, including 6 commercial retail spaces. Evaluated capital expenditures and repair bids and authorized repairs as needed. Identified and resolved problems monitored all processes and achieve timely and effective disposition results consistent with company goals. Monitored rent collections and expenses for all properties with annual rent rolls of over $2.5 million resulting in company net income being 15% above the projection for 2012. Negotiated 6 commercial leases for retail tenants and ensured CAMS and base charges were billed accurately and reconciled. Developed annual budgets and multi–year capital improvement plans. Bid out jobs, supervised contractors and vendors. Resolved tenant problems and disputes quickly and economically. Knowledge of affordable housing, LIHTC tax credit properties, including preparation of governmental agency reporting and compliance for Section 8, HUD, IHDA, CCED, CLIHTF, and HACC.

Key Highlights:

Developed and implemented marketing strategies for leasing and renewals to maintain 95% occupancy rate

Development of SOP Manual for all housing facets.

Reserved operating loss with recoupment of base rent and CAM charges of 85K

Development and implementation of screening criteria for commercial renters

HSR Property Services, LLC

September 2008 to January 2011

Vice President of Affordable Housing

Oversaw all areas of the multifamily portfolio comprise of 2,500 units in the Chicago land area and Northwest suburbs. Knowledge of HUD, IHDA, Affordable Housing, and LIHTC- Tax Credit properties including governmental agency reporting and compliance Pro-active communication and correspondence with lenders and syndicators regarding the financial and market conditions. Examined requirements and implemented company policies, procedures, plans and internal controls to efficiently guide operations. Negotiated vendor contracts, and approved bids for capital improvements of $10K +. Prepared and submitted annual budgets to HUD totally $7 million and granted approval. Conducted building inspections in accordance with REAC standards and implemented plans to improve the asset valve. Attended monthly board meetings and presented monthly financial reporting. Training Facilitator for property managers and site board of director by educating of all new and upcoming government regulations.

Key Highlights:

Residential developments REAC scores increase from 75% to 90% and were maintained

MOR review rating raised from unsatisfactory to excellent

Negotiated management agreements and successfully obtained board approval for 3-year contractual terms

Associates of Triangle Inc.

September 2002 to August 2008

Regional Manager

Oversaw all areas of leasing and management operations for a portfolio of 25 communities comprised of 5,200 rental units in the Chicagoland area and state of Indiana. Directed day-to-day operations with ongoing coordination with individual property managers as well as monitored a collective staff of 60 employees. Extensive travel to on-site visits for personal inspection and appraisal of building and individual units to maintain quality standards and move-in condition. Examined requirements and implemented company policies, procedures, plans, and internal controls to efficiently guide operations. Monitored maintenance and extensive renovations projects, with budgets upwards of $250K per site. Reviewed and approved capital improvements bids for routine maintenance. Prepared operating budgets for all regulatory agencies and prepared compliance reporting for HUD, IHDA, IHFA, Apollo, NEF, and CHAC Section 8 program. Hiring and training of management personnel.

Key Highlights:

Negotiated contacts and leases and successfully maintained occupancy to a steady 90%-100 % rate

Directed resident relations program to provide quality service and effectively resolved resident concerns.

Development of comprehensive capital improvement needs assessment.

Previous Work History

Regional Manager Shore Bank

February 2000 - September 2002

District Manager, IMC Property Management

June 1998 - January 2000

Property Manager, Woodlawn Community Development Corporation

August 1994 - June 1998

Site Coordinator, Chicago Housing Authority

September 1990- August 1994

EDUCATION

Roosevelt University 2004-Master of Science Degree Human Resource Management

Roosevelt University 2002- Master of Arts Degree Training and Development: Concentration Organizational Development

CERTIFICATIONS

AHM Certification Quadel, Real Estate Agent License, Nan McKay RIM Certification, Tax Credit Specialist, NCHM MOR Specialist

TECHICAL KNOWLEGE

Proficient in Microsoft Excel, Word, and Outlook, Rent Manager, Yardi, Real Page One-Site, HMI & CCRS System

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