Experienced Operations Supervisor with Law Enforcement Background
Resume:
DEWAYNE DOWELL
MIDLOTHIAN, TX
CONTACT SUMMARY
**********@*****.***
Skilled professional with accomplished law enforcement career focused on investigating criminal cases. Industrious and diligent with exceptional integrity and above average clearance rates. Assisted fellow employees, superiors and community leaders in complex investigations. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while
maintaining high standards. Experienced with team
leadership and operational management. Utilized strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
TRANSFERRABLE
SKILLS
EXPERIENCE
Operational Oversight & Process
Management
Communication & Stakeholder
Engagement
Risk Assessment & Case
Development
Communication
Risk Mitigation & Issue Resolution
Strategic thinking
SUPERVISOR at SaluteInc
08/2024 – 7/2025
Oversaw daily operations for a department of 6
employees, increasing on-time task completion rate and maintaining smooth workflow across all
functions.
Applied strong leadership and problem-solving skills to streamline processes, increasing overall team
efficiency and reducing workflow bottlenecks.
Improved customer satisfaction by responding to
inquiries within 12 hours, addressing concerns
promptly, and contributing to a 10–20% increase in satisfaction scores.
Increased team productivity by setting clear
performance expectations, resulting in boost in
output and a measurable reduction in errors or
rework.
EDUCATION
Edge Tech Vocational
HVAC Installation And Repair
Covington High School
High School Diploma
MAINTENANCE TECHNICIAN at TX-Air Assurance
07/2023 – 05/2024
Troubleshot equipment breakdowns and performed
routine preventive maintenance, reducing
unexpected downtime and extending equipment
lifespan.
Resolved technical issues with minimal supervision, completing 80–90% of repair requests on first attempt and improving team response times by 15%.
Followed detailed work orders and maintenance
specifications, maintaining accuracy in
documentation and compliance with operational
standards.
Implemented safety protocols and conducted
hazard checks, contributing to a reduction in
workplace incidents and strengthening overall safety culture.
INVESTIGATOR/DETECTIVE at Covington Police Department 10/2007- 04/2022
Documented investigative findings and prepared 50– 100+ detailed reports annually, ensuring accuracy, completeness, and compliance with legal and
evidentiary standards.
Conducted interviews with 100+ witnesses and
clients, gathering critical information that improved case clarity and contributed to a high case resolution rate (85–95%).
Collected, analyzed, and interpreted hundreds of pieces of evidence per case cycle, increasing
investigative accuracy and reducing case-
processing time by 15–25%.
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