Remote Customer Support Specialist Instructor: Note: The user asked

Cydney Cooke

Oregon, USA 503-***-**** ********************@*****.*** Remote

PROFESSIONAL SUMMARY

Customer-focused professional with experience in inbound phone support, customer account assistance, and accurate data documentation. Proven ability to follow compliance procedures, protect confidential information, and resolve customer concerns efficiently. Highly dependable and well-prepared for remote call center and financial services environments.

CORE SKILLS

l Inbound & Outbound Call Handling

l Customer Account Support

l Identity & Information Verification

l Issue Resolution & De-escalation

l Data Entry & Call Documentation

l Confidentiality & Compliance Awareness

l Remote Work & Time Management

l Microsoft Word, Email & Online Systems

PROFESSIONAL EXPERIENCE

Customer Service / Administrative Support

Self-Employed / Contract Work Remote & On-Site

l Handled inbound phone calls to assist customers with questions, concerns, and account-related requests l Verified customer identity while adhering to privacy and confidentiality standards l Documented call details accurately within digital systems l Resolved issues efficiently or escalated according to procedures l Maintained professionalism in high-volume and sensitive situations EDUCATION

High School Diploma or Equivalent

REMOTE WORK READINESS

l Quiet, dedicated home workspace

l Reliable high-speed internet connection

l Comfortable working independently and meeting performance metrics l Flexible availability to meet scheduling needs

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