Dynamic Customer-Driven Bartender and Ops Specialist
Resume:
SUSAN HATTENHAUER
ACCOMPLISHMENTS
OKC's Best Bartender Award 2023-2025
Judge's Choice- Best Bartender Award
SKILLS
• Customer service excellence
• Teamwork and collaboration
• Multitasking
• Data entry
• Product sales
• Customer account management
• Upselling techniques
CERTIFICATIONS
• CPR Training
LANGUAGES
French
Professional Working
VOLUNTEER WORK
Donated my spare time to "Other
Options" a program to help raise money
for people with AIDS.
Helped with local elderly homes in my
area on weekends
Donate to the "Shriner's Children
Hospital"
Knowledgeable and dedicated professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
WORK HISTORY
July 2025 - Current
Core Rep Select Medical, Canonsburg, PA
October 2021 - July 2025
Mixologist/Tobacconist The Cigar Box, Midwest City, Ok September 2017 - August 2021
Store/Produce Manager of Operations Williams Brothers Grocery, Stroud, OK
Review and follow-up on outstanding insurance claims older than 120 days.
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Research, categorize and resolve non-payment complications with insurance carriers.
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Contact responsible parties to determine claim status and escalate processing.
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Conducted thorough assessments of potential risks associated with various projects or initiatives before implementation began, mitigating negative impacts proactively whenever possible.
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Managed multiple projects simultaneously, ensuring timely completion while maintaining exceptional attention to detail.
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Negotiated contracts skillfully with suppliers, securing favorable terms that reduced costs without sacrificing quality or reliability.
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Crafted innovative cocktail recipes to enhance menu offerings and customer experience.
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Provided exceptional customer service by engaging patrons and creating a welcoming atmosphere.
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Trained new staff on mixology techniques and bar operations to maintain consistency in service.
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Managed inventory levels, ensuring optimal stock for popular ingredients and minimizing waste.
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• Stored supplies according to bar policies and health code requirements. Attended out-of-state/out-of country events for training and learning new up and coming products for the industry.
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Supervised daily operations of produce department to ensure quality and freshness of products.
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Trained and mentored staff on best practices for inventory management and customer service.
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CONTACT
Pittsburgh, PA 15216
**********@******.***
EDUCATION
May 2003
Associate of Applied Science Nursing
Science
U of A, Little Rock, AR
June 2001
Phlebotomist/Medical Assistant
Eastern College of Health Vocations,
Little Rock, AR
• 3.9 GPA
• 3.8 GPA
August 2015 - September 2017
Bartender Longhorn Steakhouse, Tulsa, OK
July 2015 - August 2017
Produce Manager Reasor's Foods, Tulsa, OK
April 2010 - July 2015
Store/Produce Manager Harps Grocery Store, Tulsa, OK Implemented efficient stocking procedures to reduce waste and improve turnover rates.
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Developed promotional displays to enhance product visibility and drive sales growth.
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Collaborated with suppliers to negotiate pricing and optimize delivery schedules.
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Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
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Assisted in training new staff on cocktail preparation and customer service protocols.
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Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
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Developed and implemented efficient inventory management practices for bar supplies.
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Led team meetings to discuss operational improvements and best practices for bar service efficiency.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Upsold menu items to customers, driving up per sale revenues and maximizing profits.
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• Purchased produce following guidelines of marketing plan. Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
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Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
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Negotiated with suppliers for favorable prices, terms, quality, and delivery.
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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
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Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
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Oversaw daily operations of entire store, ensuring quality and freshness of products at two locations, Berryville, AR and Tulsa, OK.
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Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
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Orchestrated performance-oriented environment by closely supporting team members.
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Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
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Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
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