Customer Interaction Associate Candidate

Dennis A. Houser

OakTree Services, LLC **** Klines Mill Road • Breinigsville, Pennsylvania 18031

*********@*****.*** http://www.linkedin.com/pub/dennis-houser/10/446/516 484-***-****

INSTRUCTOR, WAREHOUSE ASSOCIATE, SENIOR PROJECT MANAGER

COMPLIANCE, LAUNCH AND DEPLOYMENT READINESS THOUGHT LEADER

Large-Scale Program & Project Management • Strategic Planning & Deployment

Recognized early as a strategic thought leader and “Seal-Team” Project Turn-around level Program Manager who drives and inspires

operational excellence across business operations and processes internally and externally.Expertise in HRIS.

PMI Project Management Professional(PMP). PMI Lehigh Valley Chapter President. Adjunct Professor of Project Management at Lehigh University. Strategic leader in identifying Critical Business Issues(CBI). Expert in selecting and implementing solutions to address CBIs. Champion, educator and mentor of practical project management processes. Experienced in developing systems strategy and in defining, organizing and successfully leading teams to complete business and technology projects within target cost, schedule and performance metrics. Expert at managing Vendor Relationships and Client User Groups.

Demonstration of Core Competencies

Program Management & Project Management: Change agent and systems thinker for successful large-scale, enterprise- wide programs and projects such as HRIS and multiple systems implementations at two companies with multiple vendors and consultants at many locations saving at least $3 million/year, data specialist.

Enterprise Strategy Development & Deployment: Implemented company-wide strategy for developing and deploying systems that address corporate-wide business needs and shared strategy with our global leaders.

Collaborative Relationships & Partnerships: Drove successful vendor relationships which resulted in long term, fiscally beneficial contracts and win-win relationships. Awarded 2 Most Valuable Partner awards in five years.

PROFESSIONAL EXPERIENCE

LEHIGH CARBON COMMUNITY COLLEGE, Amazon Mechatronics Program Instructor, Schnecksville, Pennsylvania 2020 - Present

AMAZON, Fullfillment Associate Using PIT in VNA Warehouse, Breinigsville, Pennsylvania 2020

THE HOME DEPOT, Order Fullfillment Associate, Allentown, Pennsylvania 2020

AUTOMATIC DATA PROCESSING(ADP), Allentown, Pennsylvania 2014 – 2019

Product Operations Manager - Business Engineering Services, Compliance and Product Operations, Remote / Virtual / Home-Shored Full Time Leader Associate

Called upon to rescue and lead several critical projects for the Legal and Compliance teams related to Federal, State and Local compliance and a critical Business Transformation Program to reduce solution delivery time by 50%.

Led HCM/HR Payroll and WFM/Time product compliance committees. Manage HRPR Compliance tracking for 7 NAS Products 900+ projects, including GDPR. Led the Cross BU Payroll Forum and TMS/Talent Compliance Committees.

Led several large and impactful programs related to Wage Statement Compliance and SOC1 and SOC2 reporting.

Ensured solution launch readiness of Clients, Implementation, Service, Relationship Management and Sales by applying project management techniques and our solution delivery life cycle processes and tools.

Strategic thinker with a strong execution mindset and an outside-in client-centric and field service-centric mindset.

B.BRAUN MEDICAL CORPORATION, Bethlehem, Pennsylvania 2003 – 2013

Director of HR Systems and Payroll / Project Management Mentor

Developed strategy, directed and facilitated all service and project activities related to HR systems and their vendor service programs corporate-wide with costs at 30% of available benchmarks, saving over $3 million per year. Primarily ADP products.

Drove the creation of the business case for the RFP, selection and implementation of an integrated cloud-based Talent Management system for Performance, Succession and Learning Management. The Learning Management module is validated according to the requirements of FDAs 21CFR Part 21 requirements and reduces FDA audit failure risk.

Led the project team to select, design and implement cloud-based Employee and Manager Self-Serve and Mobile App access to Human Resources systems to increase convenience for employees and to improve service processes.

Managed the ADP and other Vendor Relationships. Led the project team to select and implement a cloud-based system to scan over 1 million pages of employee records and eliminate the need for paper employee records.

Managed the corporate payroll and HRIT team for North American operations, for 6,000 employees.

Led project team selected, implemented enterprise-wide cloud-based Talent Acquisition system to reduce recruiting staff.

Led the project to centralize payroll from 3 locations to 1, 1 person staff reduction. Finished 3 months ahead of schedule.

Led the project team to implement a centralized, cloud-based Time Attendance system at 10 locations ahead of schedule.

Led a project team of 40 HR, Operations and I.T. professionals in implementation German time attendance system linked to SAP & ADP Enterprise HRMS 8 United States locations to reduce administrative/supervisory, improve employee service, improve integrity and accuracy of data and facilitate compliance. Tools-Crystal, TOAD, MSProject & SQLPlus.

Led the project team to implement a cloud-based Benefits Administration system with IVR and web interfaces.

Other Career Highlights

4 YEARS – LEHIGH UNIVERSITY – ADJUNCT PROFESSOR – Project Management Certificate and MBA Programs - Developed and taught Project Management courses in the MBA and Project Management Certificate Program.

15 YEARS – CARPENTER TECHNOLOGY, Reading, PA – Project Manager, HRMS Manager, Internal Consultant, Training Specialist – Led use case, RFP, business case, and implementation to replace a Legacy HRMS with ADP and other systems Led many HR and business projects (Saved $2M/yr in inventory carrying costs, $80k/year in reduced travel with web collaboration tools, … ) Developed Application Development life cycle process for IT Led PMO report outs for $20 million project portfolio Taught SAS, desktop tools courses 4500 employees. Led ADP EPS Client User Group.

10 YEARS – AIR PRODUCTS AND CHEMICALS, Allentown, PA – Senior Management Sciences Analyst – Management Sciences – MIS Department - Aligned MIS activity within the Chemicals Business Group and reduced costs in the $8 million/year budget. Configured and enhanced linear programming optimization models to minimize the power and distribution costs to determine the least cost locations for new $20 million air separation plants.

1 YEAR – MERCK CORPORATION, West Point, PA – Industrial Engineer - Led initiatives to improve manufacturing work flow and processes and reduce costs in pharmaceutical packaging operations.

MILITARY SERVICE

UNITED STATES NAVY – Computer Maintenance Officer – 4 Years

Maintained large mainframes and peripherals at the National Security Agency(NSA), Ft. Meade, MD.

PROFESSIONAL CERTIFICATIONS

PMI Project Management Professional(PMP)

EDUCATION

Master of Business Administration, Kutztown University, Kutztown, PA, 1988

Bachelor of Science – Industrial Engineering/Computer Science, Lehigh University, Bethlehem, PA, 1976

AA Mathematics Related, Lehigh Carbon Community College, Schnecksville, Bethlehem, PA, 1974

PROFESSIONAL AFFILIATIONS / LEADERSHIP

Led the Lehigh Valley Chapter of Project Management Institute(PMI) – 15 years – Developed and Led Five full-day Project Management Conferences and over 50 Quarterly meetings, ADP Client Advisory Board Chairman – 3 years, ADP Client-18 years

COMMUNITY INVOLVEMENT

Volunteer Miller-Keystone Blood - Rotary International – Allentown West Chapter Minsi Trails Council, Boy Scouts of America–Founding Scoutmaster Church Council Past Board Chairman – Volunteers of America Children’s Center, Allentown, PA

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