Experienced Addiction Recovery Leader and Program Director
Resume:
NICOLE
DIBONO
*****.*******@*****.***
Pensacola FL
SKILLS
• Recovery support
• Substance abuse counseling
• Operational management
• Administrative expertise
• Payroll processing expertise
• Team leadership
• Strategic program execution
• Proficient in Microsoft 365
applications
• Establishing community partnerships
• Strategic decision-making
• Effective verbal communication
EDUCATION
City Vision University
12/2025
Associate of Science
• Online
• GPA: 3.88
City Vision University
10/2025
Undergraduate Certificate: Addiction
Counseling
CERTIFICATES
• City Vision University
• Undergraduate Certificate in
PROFESSIONAL SUMMARY
Results-driven leader with over 20 years of experience with a strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic and sensitive addiction recovery environments. Strong communication and problem-solving abilities, coupled with a focus on fostering a productive and positive team culture. WORK HISTORY
Charis House — Ministry Village - Director
Pensacola, FL • 09/2025 - Current
• Provide visionary leadership and hands-on guidance in a residential recovery program for over 120 women overcoming addiction.
• Led a cross-functional team of 7 employees to implement strategic initiatives, improving overall productivity and service quality.
• Designed and implemented a comprehensive curriculum focused on recovery, relapse prevention, and wellness.
• Facilitate weekly staff meetings, mentor 7 team members, and cultivate a collaborative, mission-driven culture.
• Manage payroll with accuracy and timeliness.
• Conduct weekly one-on-one meetings with up to 20 clients from intake through graduation, tailoring recovery plans to individual needs.
• Provide counseling, accountability, and crisis intervention using de-escalation techniques.
• Screened over 700 women for program entry; 120 successfully admitted in the past two years.
• Strengthened community partnerships through collaboration with outreach organizations.
• Utilize social media to enhance fundraising, awareness, and donor engagement, resulting in over 3 million dollars of successful fundraising.
• Assist participants with college enrollment, vocational training, and employment opportunities.
• Coordinate life-enriching activities and community engagement events.
• Model servant leadership while providing strategic direction and daily operational oversight.
• Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
• Led cross-functional teams to implement strategic initiatives, improving overall productivity and service quality. Charis House Women's Recovery Program - Intake Director & Case Manager
Pensacola, FL • 07/2023 - 09/2025
Addiction Counseling
• Business Communications
• Personal Finance
• Recovery Coaching & Peer Support
Specialist
• Principles of Business
• Introduction to Non-Profit Ministry
Management
• Theories of Psychology & Counseling
• Wounded Healers: Holistic Recovery
& Self-Care
• Introduction to Addiction Counseling
• Vocational Calling & Purpose of Work
• Holistic Personal Health &
Spirituality
• Case Management
• Florida State University
• Contexts of Opioid Disorder
• NAMI (National Alliance on Mental
Illness)
• WRAP: Wellness Recovery Action
Planning
• Peer Support Coalition of Florida
• Emotional CPR
• Personal Medical Cards
• Additional Training
• Homeless Service Conflict Response
REFERENCES
• Megan Boggs, Founder/CEO Boggs
Communications, 850-***-****
• Drayton Smith, Executive Director,
Ministry Village at Olive, (850) 475-
1106
• Guided clients through goal-setting, milestone achievement, and personal growth.
• Supported reintegration through Pell Grant applications, college/vocational enrollment, job searches, and interview preparation.
• Conducted intake interviews and background investigations for over 120 women seeking recovery.
• Represented participants in court hearings; managed probation, ankle monitors, curfews, and legal compliance.
• Led outreach and jail ministry through virtual calls, increasing program enrollment.
• Maintained organized, accurate records; proficient in Microsoft 365 (Word, Excel, Outlook).
• Upheld fairness, compassion, and high ethical standards in all interactions.
• Actively networked across Pensacola through Chamber of Commerce, Women in Business Coffee, Rotary Club, and Equity Alliance events.
• Featured in Pensacola's Best magazine representing Charis House.
• Led over 125 volunteers for implementation of initiatives, fostering collaboration between local organizations and community members.
Tender Hearts Caring Hands — Ministry Village - Case Manager Pensacola, FL • 06/2022 - 07/2023
• Supported 50–80 homeless individuals daily through case management and resource advocacy.
• Distributed meals, hygiene supplies, and maintained public shower facilities.
• Connected individuals to treatment centers and transitional services.
• Conducted comprehensive assessments to identify client needs and develop tailored care plans.
• Coordinated interdisciplinary team meetings to enhance communication and ensure holistic service delivery.
• Led community outreach initiatives to strengthen partnerships with local organizations and improve service accessibility.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements. Local Salons - Independent Stylist & Business Owner Pensacola, FL • 01/2002 - 10/2014
• Fostered confidence and empowerment through personalized grooming services.
• Resolved customer inquiries and issues efficiently through active listening and problem-solving skills.
• Provided accurate information on products, services, and policies to enhance customer satisfaction.
• Monitored sales metrics to identify trends, driving adjustments in strategy for improved outcomes.
• Utilized CRM systems to track customer interactions and ensure follow-up communications.
• Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
• Managed financial planning, budgeting, and forecasting to ensure profitability and sustainability.
• Managed daily salon operations, ensuring efficient workflow and optimal staff performance.
• Oversaw inventory management, optimizing product selection for profitability and customer needs.
• Fostered a positive work environment through team-building activities and open communication channels.
Barbizon Modeling Agency - Instructor & Stylist (Part-Time) Pensacola, FL • 02/2003 - 03/2004
• Taught etiquette and poise to aspiring models, enhancing presentation skills.
• Guided women in developing self-expression through styling and presentation.
• Developed and implemented comprehensive modeling curricula tailored to diverse student needs.
• Mentored aspiring models, enhancing their confidence and performance through personalized coaching.
• Conducted workshops on industry trends, promoting knowledge of modeling standards and best practices.
• Collaborated with team members to create engaging promotional materials for agency events.
• Assessed student progress regularly, providing constructive feedback to foster continuous improvement.
• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
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