Experience-driven multi-site leader with operations focus
Resume:
SARAH E STEPHENS
Challenge seeking, daily student
Memphis, TN 38127
************@*****.***
Professional Summary
I enjoy keeping busy with challenging goals. Creating positive competitive environments to achieve them. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Above Restaurant leader
Dunkin-TN and Ms
May 2019 to Present
Oversee the entire operations of 5 locations, 1 with a Baskin as.well. Recruit,hire and train managers. PNL, set goals to raise sales. Responsible for ensuring brand and food safety standards are being followed. Help managers reach goals, hire, train, work the floor if needed. Using all back office apps for store metrics and breakdown of daily operations. Multi-Unit Manager
Dunkin-Carbondale, IL
May 2015 to May 2019
Started as closing shift manager in Carbondale IL opening that location. First day we did 10,000. After 3months there I was asked to move and Open a new location as manager. I moved, took over present location in Paducah KY.
6 months later we opened the second location in that city while still managing the first. They than added the Murray ky location to my plate to oversee and raise sales as I had done already in Paducah. Bonus structure was not reachable and pay was low. I do not mind making the donuts and still working all day training others if needed. I took my knowledge and hard work ethic to get double what I was making there to run one store.
Swimming pool maintenance
self employment-Southern Illinois
April 2006 to May 2019
Open and close residential above and inground swimming pools along with weekly maintenance. Also repaired or replaced broken and leaking.
Skills Used
Plumbing. Electrical. Masonry. Chemicalknowledge.
Manufacturing Technician
Menasha-Pontoon Beach, IL
June 2014 to November 2014
Responsibilities
Different tasks in a production line.
Accomplishments
I was approached and asked to train as line lead after 3 wks employment. I started to train and factory did cutbacks and cut the whole 3rd shift. I was not able to switch shifts at that time. Delivery Driver
Jimmy Johns-Carbondale, IL
February 2012 to May 2014
Kept best delivery times and service.
Multi tasking, organization, and hustle.
Administrative assistant
royal plaza inn-Carbondale, IL
October 2008 to February 2012
Income and expense tracking using excel. Pay all bills. Handle payroll and taxes using quickbooks. Budget management. Maintenance supervision. Organize record keeping for several different areas of business using excell spreadsheets. Assisted with start up of 2 businesses along with all human resource duties. I was able to change bills to save money efficiently. Straightened out errors in back property and payroll taxes. Able to create all spreadsheets needed for bookkeeping. Able to learn every day when given different tasks.
Efficient multitasking. Business management. Leadership. Delivery Driver
Southern Illinoisan newspaper-Carbondale, IL
December 2007 to February 2009
Deliver newspapers 7 days a week to residents. Remembering daily route and where each customer needed paper for easiest access.
Shift Manager
Wendys-Carbondale, IL
November 2005 to June 2008
Ensure daily restraunt duties were completed properly and team work was accomplished for proper customer service and food quality
Shifts ran smooth, good team work, happy customers and employees. Skills Used
People skills. Knowledge of for handling safety.
Education
Building trades (Certification)
Illinois central college-Peoria, IL
2002 to 2003
Clerical Data Entry (Certification)
Illinois Central College-Peoria, IL
2001 to 2002
High school diploma or GED
Skills
• Plumbing
• Operations
• Operations management
• Writing skills
• Communication skills
• Tax return processing
• Analysis skills
• Overseeing training
• Food industry
• Profit & Loss statement
• Reputation management
• Management
• Driving
• Construction
• Business operations
• Lien releases
• Managing budgets in a finance role
• Profit & loss
• Leadership
• Sales
• Windows
• Staffing management
• Team motivation (leadership skill)
• Team development
• Food service management
• Shift management
• Sales strategy
• Training
• English
• Hospitality management
• Team management
• Bookkeeping
• Food safety
• Client interaction via phone calls
• Microsoft Word
• Phone communication
• Sales management
• Vendor relationship management
• Performance analysis
• Hospitality
• Computer skills
• Revenue management
• Hiring
• Cooking
• Google Workspace
• Fast casual experience
• Productivity software
• Tax compliance
• Accounting
• Cost accounting
• Cash handling
• Quality assurance audits
• Microsoft Excel
• Roofing
• Managing hospitality teams
• Budget management
• Coffee experience
• Bookkeeping and data entry with proficiency in microsoft office, excel, and word. Food handling safety. Operating heavy equipment. Plumbing, electrical, and carpentry experience. Management experience. swimming pool maintenance.
• Product management
• Grammar Experience
• Payroll
• Budgeting
• Restaurant management
• Restaurant experience
• Quick service & fast food restaurant
• Expense reports
• Performance evaluation
• Store management
• Basic math
• Accounts receivable optimization
• Computer operation
• Supervising experience
• Quality audits
• Recruiting
• Staff development
• Cash flow management
• Food handling
• Customer service
• Human resources
• Project coordination
• Food & beverage industry
Certifications and Licenses
ServSafe
Driver's License
May 2021 to March 2028
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