Customer Service & Benefits Associate Resume Title

Rebecca L. Kocher

***********@*****.***

509-***-**** • Meridianville, AL

Qualifications

Summary

Dynamic benefits coordinator with over 20 years of experience in social work and HR expertise. Skilled at minimizing rework and reducing waste through proactive tracking and scheduling of clients. Talented instructor with a record of training employees and delivering results. Proven ability to analyze, streamline, and improve processes while exceeding standards.

Conflict Management

Workforce Development & Retention

Leadership & Supervision

Data Analysis & Reporting

Technical Coaching & Oversight

Federal Computer Systems

Continuous Improvement Processes

Quality Control

Career

Experience

Eligibility Specialist, CMA NCA, Huntsville, AL 08/2022 to Present

Process applications for childcare.

During the application process, verified the identity of applicant to ensure they were who they said they are. Receive validation of the relationship between child and client through state records.

Ensured that the client has a current North Central Alabama residency to ensure they are entitled to the benefits that I provide.

Verified the income per federal guidelines to ensure that client is either working the prescribed number of hours or is enrolled in an accredited school of higher learning.

Networked with Providers and employers to ensure payment accuracy for subsidized daycare

Processed recertifications in compliance with Federal Subsidized Daycare and ensured the status of the client has not changed

Administrative Assistant to Human Resources, I.C.E, White Salmon, WA 4/2018 to 7/2019

Performed various office duties which included Human Resources responsibilities, front desk tasks.

Processed new applications for employment and ran background checks of potential workers which also included checking Immigration status checks

Validated workers timesheets on a daily basis to ensure accuracy of employee punches and correct pay was disseminated accurately.

Planned employee functions such as the company’s annual picnic, employee retirements and visitor agendas.

Prepared customer appreciation packages which included a variety of baskets and cards.

Input accounts receivables into Quick Books for tracking of payments.

Scanned all orders received by the company so they could be scheduled for production.

Created Insurance statics for Federal Government to determine who had full insurance coverages.

Eligibility Worker II, City of Virginia Beach, Virginia Beach, VA 03/2004 to 10/2010

Conducted thorough interviews determining initial and ongoing eligibility for public assistance programs such as TANF, Medicaid, SNAP and MEDICARE programs. Applications were processed under Federal and State Timelines.

Communicated with other State and Federal Agencies such as Social Security Administration, Housing and Urban Development and local hospitals to retrieve and share information in order for clients to get the assistance they needed.

Instructed orientation for new hires, explaining the programs that are dealt with in the Intake process.

Quoted policy, laws, regulations and decisions on daily basis to clients. All work completed was verified by a supervisor and periodically reviewed by the state of Virginia

Share information in order for clients to get the assistance they needed.

ABD Case Manager, City of Hampton, Hampton, VA 01/2000 to 02/2004

Conduct thorough interviews for public assistance programs for the Aged, Blind, and Disabled. These programs were for Adult Medicaid, SNAP benefits, and State and Local Hospitalization.

Applications were processed within State and Federal guidelines and time standards.

Communicated between other agencies such as Social Security Administration, Hospitals, and other Federal and State Agencies was part of a daily routine in order to make sure they received the proper care and guidance for other programs they were entitled to.

Case Worker II, State of Missouri Division of Family Services 04/1995 to 09/1999

Performed thorough interviews for public assistance programs for the State of Missouri in Jackson County.

Used all computer programs and software to obtain private and pertinent information from previous employers to validate employment. Ran Social Security Numbers through Social Security Administration and work closely with the INS in verifying citizenship.

Promoted from Case Worker I to Case Worker II in 6 months and then promoted to Self Sufficiency Case Manager in 1998.

Assisted clients in completing college applications, preparing for Job Interviews and contacted Employers about employing a client that had the credentials for the job listed.

Processed applications under federal timeliness time lines for state and federal aid.

Education

B.S. in Social Work

Missouri State University, Springfield, MO

Professional

Training

Unemployment Benefits Training

SNAP, TANIF, Medicaid, Age Blind and Disabled

Proficient in use of Microsoft Office suite

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