Project Administration & Facilities Support Specialist
Resume:
Miriam Maisonave
*** **** **** ****, ********* NJ 08332
Current SJI Employment
South Jersey Industries
September 2019-Present, Project Administrator
Supporting Facilities Management, and Corporate Security departments with administrative, analytical, and project support.
Support with planning and monitoring internal projects through completion to ensure the correct functioning of office and/or business services, PSA/MSA and Vendor Agreement management, invoicing
Coordinate projects for both Corporate Security and Corporate Facilities departments
Mailroom Facilitation
Shipping vendor management
Manage courier relationships
Document Retention Policy Administrator for SJI, SJG, ETG
Maintain supplier relationship with document retention vendor
Project Coordination
Coordinate and track Facilities Capital projects
Provide input and scope for SOWs
Organize and participate in contract renewal negotiations
Updating and maintenance for Facilities SharePoint and Corporate Security SharePoint
Manage Facility issue reporting site
Provide general administration support to the department manager
Coder in Workday
Discuss, review, and dispute invoicing concerns with vendors
Liaison between department manager and executives for vendor contract execution
Badge and Building Access support for Corporate
Solve-It-Now requisition approver (technician functions)
Onboarding processes for badging and building and parking access for all employees across all organizations
Assist with Termination processes
Ensuring contractor compliance with background certification
DOORs system administrator (the system used to provide badge access information for the organization)
PremiSys system administrator (the system used to make physical company identification cards)
Order inventory for materials and supplies
Assist with implementing changes to security procedures
Previous SJI Employment:
South Jersey Gas Company
April 2018-September 2019, Construction Support Coordinator II-East
Familiar with standard concepts, practices and procedures within Natural Gas Distribution Construction
Communicates and serves as a liaison to Project Management concerning bids, subcontracting and progress and delays on projects
Order materials for Contractor for New Business/Renewal Main Installation
Perform all duties associated with construction document tracking. Ensure that all required
project documentation is included in the project file.
Schedule work for installation of gas service
Audit Service Records for accuracy
Ensure that all vendor/contractor invoices are processed and paid in accordance with
contractual obligations and inquiries and problems are resolved in a timely fashion.
Data input and approval of daily activities utilizing the company’s WM system and supporting
the Construction Supervisor on daily activities.
Addresses Customer restoration concerns during and after Contractor work
Work with Township, County, Municipalities to address unsatisfactory road and side walk conditions during and after Contractor work
Submit Insurance Claims on behalf of Cumberland Construction Dept
Address issues with monthly retirement records report
Establish, Promote and maintain good relationships with customers, vendors, contractors and
employees.
Support the Construction Supervisor/Cover other divisions in the absence of the division Coordinator
Promote Brand integrity
Previous Work Experience at SJG:
South Jersey Gas Company
April 2016-April 2018, Divisional Clerk, Millville NJ
Perform clerical work pertaining to all areas of the division operating and commercial functions
Arrange posts, compile and compute data for regular and special reports, type information on forms and records, prepare orders for purchasing and maintenance records, as well as process contractor invoices
Work in conjunction with several supervisors/managers within the division and assist with a variety of tasks
Answer customer inquiries both verbal and written
Utilized the Customer Information Control System
Operate the payment booth and process payments in the absence of customer service representative
Commercial Clerk Typist, Folsom NJ
March 2015-April 2016
Maintained and updated a variety of reports for CCC Management
Responsible for clearing, researching, filing Hazardous Condition tags
Typed letters, bills and correspondences as requested by CCC department, that are not generated by Kubra
Responsible for updating Employee Phone list, Divisional Contact List for CCC department
Crossed trained to perform some of the duties associated with the job function of Commercial Clerk, Secretary, and Payment Senior Clerk such as, credit checks for merchandise loans, process cash and check deposits, generate special reports
Customer Care Representative
Folsom NJ March 2013-March 2015
Answered all customer inquiries both verbal and written in accordance with current Company policies via video terminal and other computer produced reports and information
Utilized CC&B to generate work orders
Manually prepared the necessary transactions to establish records or correct errors in the customer master, meter, merchandise, repair part or deposit files
Prepared the necessary correspondence and/or statement of account of a routine nature to satisfy customer inquiries
Contacted customers for collection or arrangement of collection of amounts overdue, appointments for service work and to explain any discrepancies with customer accounts
Received and answers in person customer inquiries as directed by Supervision
Performed other related clerical duties as required
Previous Work Experience:
2010-2013 Various Medical Office(s)
Verified Insurance, scheduled appointments
Processed invoice payments, recorded Patient medical history
Sterilization of all instruments and Patient rooms
Assisted doctor(s) with various dental procedures
NJ licensed Dental Radiographer
Presentation Manager, PetSmart, Millville NJ
Nov 2008-Nov 2010
Responsible for store visual presentation for effective sales results of merchandise and services
Member of Management team supervising 25 to 30 store associates in variety of departments and specialties
Performed all store operations: opening, closing, register, safe functions, audits procedures, receiving/processing store inventory
Processed Payroll for store personnel
Assisted in recruiting, coaching, training, and developing succession plans for all new and existing employees
Enforced company policy and procedures at all times
Complied with company and state laws for required employee work certifications
Maintained company records
FYE-TransWorld Entertainment, Philadelphia PA/Deptford NJ/Vineland NJ
June 2005-Mar 2008 Manager
Member of the management team of a movie/music specialty retailer
Responsible for the daily operations and maintenance of a store that generated $3 Million in annual sales in Philadelphia PA
Assisted in recruiting, coaching, training, and developing succession plans for all new and existing employees
Traveled to locations within the PA/NJ District to successfully transition newly acquired/merged brands Sam Goody Records and Suncoast Video into FYE stores
Hosted weekly district conference meetings to discuss strategies and communicated ideas and new issues
Updated and maintained daily, weekly, monthly, quarterly store analysis and reports
Effective with complying and regulating company policies and standards as well as maintaining Integrity of the Company Brand
Skills and Abilities:
Computer skills: Microsoft Word, Excel, Outlook
Customer Service Management experience
Excellent verbal and written communication
Fluent in Spanish
Team oriented
System User
Workday
Perceptive Content
Keri System Client
PremiSys
SolveItNow
Lawson
DocuSign
CC&B
Maximo
Fieldbook
APPX
SharePoint
Education:
American Public University, WV
Business Management, MBA in progress
Graduation anticipation date 12/31/2023
Cumberland County College, Vineland NJ
Associates Degree in Liberal Arts
Seton Hall University, South Orange NJ
Liberal Arts major
ASI Career Institute, Burlington City NJ
Dental Assistant with Radiology Program
NJ Dental Radiography License
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