Administrative Assistant with Customer Service Expertise

Alneesah Oates

+1-803-***-**** **************@*****.*** Orangeburg, SC

WORK EXPERIENCE

Administrative Assistant, Elliott's Residential Care Home October 2018 - December 2023

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Maintained confidentiality of sensitive information by adheringto strict privacy policies and implementing secure filing systems. Delivered excellent customer service throughprompt responses to client inquiries, addressingconcerns effectively, and building strong relationships.

Ensured accurate record-keeping with diligent data entry and database management for vital company information. Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Promoted a positive work environmentthrough effective communication skills and fostering professional relationships among colleagues.

Enhanced office environment,organizing spaces for better workflow and employee comfort.

Sales Associate, Exxon Mobile

December 2018 - December 2020

Greeted customers entering the store and responded promptly to Customer needs.

Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, a nd credit card transactions with excellent accuracy levels.

Built relationships with customers to encourage repeat business. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Helped customers complete purchases, locate items, and join rewards programs.

Restocked and organized merchandise in front lanes. Assisted customers with returns, refunds, and resolving transaction issues.

Counted money in cash drawers at the beginning and end of shifts to maintain accuracy

Stocked, tagged, and displayed merchandise as required. Answered questions about store policies and addressed customer Concerns.

EDUCATION

Post University

2024-

Associate Of Applied Science, Legal Studies

Currently pursuing a degree in Legal Studies.

SKILLS

Accuracy, Admin Assistant, Administrative Support, arranging meetings, Calendaring, Concur Software, Data Entry, Database Management, File Systems, Itinerary Management, Meeting Coordinating, Microsoft Excel, Office Administration, Office Management, Office Supplies, Receptionist, Travel Arrangements, Travel Planning

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