Executive Assistant
Resume:
SIMPHIWE LILLIAN MPOFU
blackfreelancer.com/inglorious
**********@*****.***
SUMMARY
Administrative Skills
Great Communication Skills
Enthusiastic team player
Microsoft Office expert
Deadline-driven
Project management
Great Attention to Detail
Community relations
Superior writer and editor
Innovative
HIGHLIGHTS
EXPERIENCE
EXECUTIVE ASSISTANT 04/2015 – 09/2016
INFOTEC HOLDINGS
Managed and tracked travel/meeting/conference expenses; worked closely with finance and accounting group to ensure spending was aligned and within budget.
Performed research, responsible for quarterly planning and logistics management and created press kits and media coverage reports.
Serve as Office Manager; supervise the Receptionist, order and maintain office supplies and inventory, write and edit business correspondence, and create and organize confidential files Kept meeting minutes and distributed important information to employees and maintained a meticulously organized internal filing system.
Manage new product and content releases with online community. COMMUNITY MANAGER/CHAT MODERATOR 10/2016 – 03/2018 CLOUDWORKERS
Identified, developed, and evaluated marketing strategies based on knowledge of company objectives and market trends.
Built relationships with customers and community to promote long term business growth. Provided primary customer support to internal and external customers. Assisted product development in incorporating positive changes. Developed and maintained good relations with vendors and analyzed changes in consumer behavior and media and identified opportunity.
BACHELOR OF COMMERCE IN LAW
UNISA - 2022
ACCA
SPECTRIUM BUSINESS SCHOOL - 2022
EDUCATION CONTACT
Contract work assisting C-Level Executives and their families by maintaining their busy calendars and travel arrangements (domestic and international). Also served as department Office Manager. I am a hard-working, motivated and enthusiastic Administrative Assistant with a proven track-record in business administration, project management and community management. I always strive to achieve the highest standard possible, at any given task and in any situation. I am accustomed to working in a challenging and fast-paced environment, particularly when dealing with multiple projects at the same time. EXECUTIVE LEGAL ASSISTANT 02/2018 – 05/2020
MNGQIBISA ATTORNEYS
Extensive diary management. Scheduling/coordinating internal and external meetings and conference calls/video conferences across time zones
Managed a range of confidential records, processes and documents throughout legal proceedings such as litigation, settlement negotiations, depositions, divorce and criminal matters. Running a highly professional office, including answering calls, dealing with general enquiries, fielding messages, preparing communications and taking care of general administrative work (e.g. preparation of papers for meetings) Coordinated logistics and document preparation for court proceedings and meetings. Effectively managed high- volume workload of word processing assignments and court filings. Drafted and reviewed correspondence, various agreements, legal and business related documents. COMMUNITY MANAGER/CHAT MODERATOR 11/2020 – 06/2021 A.S.H AGENCY
Coordinating executive communications, including taking calls, responding to emails, taking notes in meetings, and interfacing with program and funding partners or other internal or external stakeholders Support scheduling for the People Operations team, namely scheduling candidate interviews during the hiring process and onboarding trainings for new staff.
Preparation of international travel arrangements including flights, accommodation, foreign exchange, visa applications and detailed itineraries, including expenses reimbursement Email management – ensuring email is regularly reviewed and priority items are identified and brought to the attention of others as appropriate.
Organization of business trips, meetings, trainings and team events Managing multiple stakeholders relationships
Maintained document filing retention and storage system with the highest regard for confidentiality, organization and timely retrieval of documents.
Managed company meeting calendar and handled travel arrangements for two of the company's busiest executives.
Ensuring with others that the office runs efficiently, including managing office stocks, ordering resources, booking travel and accommodation.
Arranging pre-meetings with internal and external parties to discuss meeting objectives and logistics, creating agendas/presentation material and ensuring feedback/updates are communicated post workshop/meeting to the right parties (being proactive in thinking how this can be achieved) EXECUTIVE ASSISTANT 06/2020 – 09/2020
SEBENZANATHI CONSTRUCTION
EXECUTIVE ASSISTANT 03/2021 – 04/2022
ENVOICING AFRICA
Supported law firm’s senior partners, researching legal documents. Handled accounts payable and receivable, prepared bank deposits, controlled inventory, and maintained equipment and technology. Managed computer-based platform with multiple applications to maintain effective communication with customers. Cultivated customer loyalty, promoted repeat business and improved sales. Providing top level customer support with email and in-app chat. Engaged with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
Assisted product development in incorporating positive changes. Contacted clients to verify account information and maintain accuracy, resulting in an increase in client satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. ACCOUNT MANAGER 05/2022 – 12/2024
RARE X NETWORK
Communicating with clients to understand their needs and explain product value. Building relationships with clients based on trust and respect. Collecting and analyzing data to learn more about consumer behavior. Assist all teams to meet financial targets and growth objectives. Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
Manage a client’s projects from beginning to end.
Forecast and track key account metrics
Data Entry
G-Suite
Quickbooks knowledge
Calendar Management
SEO-experience
Slack
Mobile advertising platforms
Social Media Expert
Database Management
Email Management
TECHNICAL SKILLS
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