Program and Administrative Analyst Specialist

Rodney F. Simpson, II

District Heights, MD 301-***-**** *************@*****.*** linkedin.com/in/rodney-simpson-83b79992

Profile

Detail-oriented Program and Administrative Analyst with extensive experience supporting federal agencies and DC government. Skilled in case coordination, information management, research, library operations, inventory management, and customer service. Strong ability to collaborate with stakeholders, manage time-sensitive workflows, and ensure accuracy and compliance across program operations.

Professional Experience

May 2021 – Present General Dynamics Information Technology (GDIT) Rockville, MD

Case Coordinator/Program Analyst

Provided analytical and programmatic support to the Department of Health and Human Services Office of Refugee Resettlement

Maintained accurate case files, records, and databases; responded to data inquiries

Managed inboxes and project data systems to create and track time sensitive cases

Supported leadership with program reporting, metrics, and data reconciliation.

Supported process improvement activities and standard operational procedure updates and implementation

January 2017 – September 2020 D.R. Travis, Inc. Washington, DC

Program Analyst

Supported U.S. Internal Revenue Service’s Contractor Security Management through administrative and analytical activities

Updated personnel security records and applicable systems in accordance with Personal Identity Verification (PIV) background investigation requirements.

Coordinated mandatory training and maintained compliance/ completion information

Analyzed case discrepancies, supported system testing, and trained new staff.

Managed, prioritized, and tracked requests, responded to inquiries as appropriate.

Developed status reports; coordinated with investigators and auditors and procurement teams as appropriate

January 2016 – December 2016 Banner Staffing Washington, DC

Program Coordinator

Supported the US Department of Agriculture Operations and Maintenance Branch

Received and managed calls on behalf of the Washington Area Service Center Hotline; initiated service tickets

Managed, prioritized, and tracked requests, responded to inquiries as appropriate

Assisted facilities teams in assigning workload and serves as back-up event/crew for set-up and removal assignments

January 2015 – January 2016 Zimmerman Associates, Inc. (ZAI) Washington, DC

Library Technician

Provided lead library reference and research services to the U.S. Government Printing Office

Updated catalog records, processed inter library loan requests, and digitized print materials.

Utilized ILS cataloging modules to create bibliographic holdings records

Reviewed, analyzed and monitored subscription activity, generated reports and usage summaries

August 2014 – January 2015 Washington Research Library Consortium (WRLC) Upper Marlboro, MD

Shared Collections Specialist

Provided operational support to the Shared Services Supervisor and Warehouse Team

Processed and organized shared collection materials and created inventory records

Retrieved, scanned, and shipped requested items; performed quality control tasks

Supported work coordination and recommended process enhancements

Fulfilled requests and orders for inter-library loans

January 2007 – July 2014 District of Columbia Public Libraries (DCPL) Washington, DC

Library Technician

Provided operational and customer service support to the Branch Manager and library patrons

Utilized SirsiDynix Horizon ILS to manage and track materials and patron accounts and financial obligation

Performed cataloging updates, digitization, and preservation tasks

Processed inter library loan document delivery services/ tracked request completion

Identified/Reconciled asset transfer discrepancies between branches

Verified data and information for cataloging bibliographic records; Maintained record keeping requirements

Provided IT support, A/V setup, and training for staff and patrons.

Education

August 2003 - May 2005 Gibbs College Vienna, VA

Applied Science and Computer Networking Associates Degree

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