Customer-Focused Remote Benefits Professional Candidate

LAQUANDA JACKSON

Newnan, GA *****

770-***-**** *******.*****@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with extensive experience in customer service, leadership, and quality control. Proven ability to build trust, communicate clearly, manage responsibilities independently, and perform in fast-paced environments. Seeking a Remote Benefits Representative role with American Income Life to leverage communication skills, self-motivation, and a results-driven mindset in a virtual setting.

CORE SKILLS

Client Relationship Building • Virtual Communication (Zoom) • Needs Assessment & Enrollment Support

Customer Service Excellence • Time Management • Confidential Information Handling

Remote Work • Performance-Driven Mindset • Team Collaboration

PROFESSIONAL EXPERIENCE

FedEx Express – Lead Courier Newnan, GA

December 2020 – Present

• Provide top-tier customer service while representing a globally trusted brand

• Ensure on-time delivery of time-critical and high-value shipments

• Handle dangerous goods and sensitive packages requiring accuracy, discretion, and compliance

• Communicate professionally with customers to resolve concerns and maintain satisfaction

• Work independently while meeting strict performance standards

Hyundai-Transys – Quality Team Member

2018 – 2021

• Conduct incoming inspections of seat components

• Maintain quality standards in a high-paced manufacturing environment

• Initiate and follow up on non-conformance reports

• Maintain a clean work environment to prevent contamination

Apple – Quality Control Specialist

2017 – 2019

• Assisted customers with account services and billing inquiries

• Troubleshot mobile devices and resolved technical issues

• Delivered clear, professional customer communication

Walmart – Management

2013 – 2019

• Tracked and ordered inventory

• Trained and supervised employees

• Assisted customers and resolved service concerns

Sonic – General Manager

2014 – 2016

• Hired and trained staff

• Prepared schedules and payroll

• Managed inventory and daily operations

KFC – Assistant Manager

2011 – 2013

• Hired and trained staff

• Prepared schedules and payroll

• Maintained inventory counts

Taco Bell – Restaurant Manager

2004 – 2013

• Led full hiring and onboarding processes

• Managed schedules for 30+ employees

• Ordered supplies while maintaining budget controls

EDUCATION

Columbus Technical College

Business Communications (2008 – 2011)

ADDITIONAL INFORMATION

U.S. Citizen • Comfortable with Remote Work • Full Training and Mentorship Ready

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