Recruitment and Customer Service Professional with Global Experience

SUMMARY

Carina D. Watanabe-Roldan

Los Angeles, California +1-805-***-**** ********.**********@*****.*** LinkedIn

Accomplished talent acquisition leader with over 11 years of expertise in global recruitment and full-cycle recruiting. Proven ability to

design and execute innovative sourcing strategies while building robust talent pipelines in fast-paced environments. Adept at aligning

recruitment with business objectives and engaging stakeholders to deliver exceptional expert talent solutions.

AREAS OF EXPERTISE

• Recruitment & Talent Acquisition: Full-Cycle recruiting and Executive Level recruiting, sourcing passive candidates, pre-screening,

interviewing, candidate write-up, Candidate Relationship Management, Knowledgeable in Boolean Searches (LinkedIn Recruiter),

ATS/Applicant Tracking System

• Sales & Business Development: Business Development Management and Market Mapping, Lead generation, cold-calling, marketing

candidate profile prospected clients

• Management & Leadership: Stakeholder Management, Team Management, Coaching & Mentoring, Holds a certificate in leadership

(Korn Ferry)

• Tools & Systems: Microsoft Tools, Salesforce, Maxhire, SuccessFactors, BambooHR, Profiles, Vincere, Searcher Express, D&B

Hoovers, Bordex

• Industry Expertise: Handled HealthCare, Pharmaceutical, Medical Devices, Professional Services, Technology IT/Engineering,

Semiconductor and Manufacturing

WORK EXPERIENCE

Korn Ferry Philippines

Operations Support Manager - Global Engagements

Nov 2022 - Oct 2024

• Oversaw daily operations, delegating tasks effectively to ensure smooth functioning of the Operations Support department.

• Monitored performance metrics, identifying areas for improvement and driving continuous process enhancements.

• Reduced operational costs with strategic budget management and resource allocation.

• Established a culture of collaboration among team members that fostered continuous learning and knowledge sharing.

• Conducted regular performance reviews, setting clear expectations and providing constructive feedback to support staff growth.

• Streamlined operations by implementing efficient processes and workflow improvements.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Coordinated employee schedules, optimizing staffing levels to meet fluctuating workload demands without compromising service

quality or efficiency.

• Championed data-driven decision-making processes using advanced analytics tools that informed strategic plans directly impacting

the company's bottom line.

• Facilitated change management initiatives, guiding teams through transitions smoothly while minimizing operational disruptions.

ChapmanCG (Offshore)

Global Talent Acquisition - Executive Level (Executive Search)

Jan 2022 - Sep 2022

Offshore

• Managed full-cycle recruiting operations for executive level roles, integrating international recruitment practices and stringent candidate

assessments.

• Executed daily strategic sourcing using tools like LinkedIn Recruiter and Boolean searches to identify both passive and active

candidates.

• Collaborated closely with talent acquisition specialists and the HR team to tailor recruitment strategies, resulting in a 15% improvement

in hiring efficiency.

• Oversaw end-to-end talent acquisition processes, providing project management support that improved time-to-fill critical roles by 15%

and enhanced recruiter efficiency by 10%.

Korn Ferry Philippines

Senior Talent Acquisition EMEA

May 2021 - Nov 2021

•Perform daily sourcing on Passive and Active candidates on LinkedIn Recruiter that led to the cultivation of a robust pipeline of over

100pre-qualified passive candidates within 3 months, anticipating future hiring needs.

• Spearheaded Progress Development Team and provided training/mentoring for new team members that resulted in an increase in team

productivity by 20% and a 15% reduction in project delivery time within the first year.

• Worked closely with EMEA Stakeholders in identifying high caliber candidates, focusing on efficiency and success.

• In-depth knowledge of Market Mapping and Name Generation Globally.

• Skilled in Passive Sourcing / Boolean Sourcing, Offshore recruitment.

• Reduced time-to-fill for critical roles by cultivating strong relationships with hiring managers and understanding their specific needs.

Managed the end-to-end recruitment lifecycle for high-profile executive searches ($250K+ compensation), closely advising senior

leadership on talent strategy and market intelligence to identify and attract top-tier global talent.

Kepler Search Pte Ltd

Feb 2020 - May 2021

Recruitment Consultant for Commodities & Energy Oil & Gas LNG Nature Resources Utilities Chemicals Renewable Energy

Investments

• Performs daily sourcing for passive and active candidates using different online platforms, as well as managing the whole process

from pre-qualifying candidates, resume formatting to representing the candidates to the client that led to a 15% increase in our

interview-to-offer ratio by delivering highly qualified, thoroughly vetted candidates.

• Managed clients from commodities/energy sector within APAC region.

• Skilled in boolean search that led to highly targeted candidate pipelines and reduced time-to-fill for critical roles.

Robert Walters Philippines

Recruitment Consultant for Sales and Marketing specializing in healthcare industry

• Performed Business Development for Healthcare desk for the Philippine market.

Nov 2019 - Feb 2020

• Performs end-to-end recruitment and full-cycle management of candidates and clients for Sales and Marketing Healthcare desk that

led to establishing strong client partnerships resulting in 75% repeat business and the placement of key leadership talent for top-tier.

Accretive Talent for Japan

Industry Specialist, Professional Services Division

Mar 2015 - Aug 2019

Recruitment Researcher for Japan and Asia-Pacific markets. Proactively provides recruitment support to consultants and clients of ATJ

through strategic candidate sourcing, talent forecasting and pipelining, initial profile assessment, recruitment advertising, and market

research.

• Talent Acquisition & Management for the Global Big 4 Consulting firms.

• Responsible in Business Development and Sourcing at all levels and functions (Management Consulting and IT industries).

• Worked closely with Hiring Managers in Thailand and Tokyo in identifying the right candidates for the role that led to consistently

delivering highly qualified and culturally aligned candidates, contributing to a stronger market presence in key Asian markets.

• Initiates initial interview to pre-qualify the candidates that led to a 10% reduction in overall time-to-fill by effectively streamlining the

early stages of the recruitment pipeline.

• Instrumental in candidate placements, successfully filling over 75 key roles annually across Consulting.

Optia Partners K.K

Executive Recruiter for Life Science - Pharmaceutical and Medical Device

Apr 2012 - Sep 2013

• Obtain defined job orders from Industry Consultants with detailed job descriptions and skill requirements that led to consistently

delivering highly relevant candidate pipelines, resulting in a 30% improvement in the interview-to-offer ratio.

• Conducted interviews to pre-screen candidates that led to an improved candidate retention rate of 90% after 12 months, reflecting strong

initial cultural and skill alignment.

Pinnacle Group International Singapore

Jun 2011 - Nov 2011

B2B Industry that provide service for specific clients. Selling the services and provide support to corporate clients over the phone

• Ability to work independently with well-developed and effective negotiation, interpersonal and communication skills. Thoroughly

doing research with the most acclaimed academics and practitioners, our high-level conference provides delegates with an exceptional

learning experience and practical advice needed to meet challenges and maximize opportunities.

• Doing sales brief, out-bound calls, call backs to qualifies delegates top level management to attend the event that led to securing an

average of 15 high-level attendees per event, consistently exceeding registration targets by 10%.

HSBC Global Resourcing Bank

Processing Executive

• Processing Executive for Credit Card Holders for United States clients/customers.

May 2007 - Nov 2008

• Sells and offers added card services to the US customers that led to a 20% increase in customer lifetime value by successfully

cross-selling premium card services.

• Built exceptional customer relationships that led to an average upsell rate of 18% on existing customer accounts, driving significant

growth in service adoption.

EDUCATION

OB MONTESSORI COLLEGE - 3 Eisenhower Street 1500, Philippines,

• Achievements: Graduate of Food Service Management

2001 - 2003

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