Dedicated Customer Service Leader and Support Specialist

Britney Sims

Ashland, AL *****

**************@*****.***

+1-256-***-****

Professional Summary

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Team Lead assistant

Concentrix-Ashland, AL

June 2024 to Present

1. Lead team of Customer Service Advisors

2. Lead by example

3. Keep motivation high

4. Coach and support

5. Promote achievement

Customer Service Advisor

Conduent-Jacksonville, AL

September 2023 to February 2024

Provided customer service, technical support and billing services. Customer Service Representative (Remote)

FEMA (Temp. Position)-Jacksonville, AL

June 2021 to August 2021

Processed applications, document validation, and application inquiries for families that needed assistance with funeral expenses due to a member of their family passing of Covid19. Customer Service Representative Work From Home

Verizon-Huntsville, AL

November 2020 to May 2021

Customer service, bill payment, upselling, and call management. Customer Service Representative Work From Home

Dominion Energy-Jacksonville, AL

September 2019 to October 2020

Customer service and bill payment.

Branch Manager/Loan Officer

Speedee Cash-Talladega, AL

February 2017 to August 2019

Processed title loans, consumer loans and cash advance, collection and cold calling. Cashier Lead

Chevron-Sylacauga, AL

October 2015 to February 2017

Cashier service

Customer service

Team Member

Honda-Lincoln, AL

May 2012 to August 2014

CSR - Customer Service Representative

Education

General studies (A.A.S.)

Lawson State Community College-Birmingham Campus-Remote August 2023 to Present

diploma

Benjamin Russell High school

Skills

• Computer networking

• Windows

• Desktop support

• Management (1 year)

• Quality Inspection

• Customer retention

• Typing (10+ years)

• Direct sales

• B2B

• Microsoft Outlook

• Operating systems

• Industrial painting

• General ledger accounting

• HIPAA

• Mac OS

• Microsoft Excel

• Social work

• Accounting software (1 year)

• Teaching

• Customer communication

• ERP systems

• Training

• Employment verification (loan underwriting)

• Leadership

• Documentation review

• Call Center

• Quality Control

• Cash register

• Microsoft Powerpoint

• Office experience

• Eclipse

• Filing

• Help desk

• Computer skills (1 year) (10+ years)

• Conflict management

• Customer Care

• Microsoft office (10+ years)

• IT

• Zendesk

• Virtualization (1 year)

• VPN

• Collections (Less than 1 year)

• CRM system proficiency

• Communication skills (9 years)

• Negotiation

• Quality Assurance

• Software deployment

• Administrative experience (5 years)

• Cash handling

• Accounts payable

• Customer Support

• Clerical (1 year)

• iOS

• Profit & loss

• Microsoft Word (10+ years)

• Word processing

• Keyboarding classes (3 years)

• Analysis skills

• Customer service

• Food Service

• Clerical experience

• Windows support (5 years)

• Assembler (3 years)

• Assembly Line (3 years)

• Computer operation

• Microsoft Office

• Technical Proficiency

• Scheduling (1 year)

• Assembly Worker (3 years)

• Microsoft teams (1 year)

• Academic advising

• Data interpretation

• Assistant Manager Experience

• IT support

• Microsoft Windows Server (1 year)

• Manufacturing

• Technical support

• Attention to detail (10+ years)

• Search engines

• Upselling

• Data-driven decision making

Certifications and Licenses

CompTIA Technology Fundamentals

August 2025 to Present

Contact this candidate