Versatile Customer Service and Operations Professional
Resume:
Work History
Harol
Altamirano
Contact
Address
Whitestone, NY, 11357
Phone
***@***.***
Skills
Business analysis
Excellent
Administrative oversight
Excellent
Scheduling and calendar
management
Excellent
Strategic planning
Excellent
Operations management
Excellent
Content Management
Systems
Excellent
Student Information Systems
Excellent
SCT Banner, Group wise,
Versatile Project Coordinator known for excellent multitasking abilities, developed over 30 plus years of administrative University experience. Commended for consistently driving team success with knowledgeable enforcement of University procedures and skillful personnel training. Proficient in Student Information Systems with expertise in database management. Seeking a Coordinator position that will allow me to support, enhance and elevate the efficiency of the organization through focused leadership and process improvement. Senior Office Assistant III
New School University, New York, NY
Worked closely with cross-functional departments to develop business solutions
Improved processes for increased efficiency and
effectiveness by developing standard operating
procedures and documented workflows for current
and future operations and business procedures
Resolved conflicts by providing one on one student counseling on financial aid, guidelines and other
University procedures
Established and maintained productive working
relationships with staff to resolve operational
difficulties and to promote a collaborative
approach to University issues
Conducted training of student staff and clerical
employees to improve operations
1996-08 -
2001-02
Degree Audit and Certification Coordinator
New York University, New York, NY
Supervised daily office operations for the
department while using appropriate tools and
analysis for smooth production output and to ensure that daily deadlines were met
Supervised full time support staff including
interviewing, hiring, training and evaluating
performance
Served as an advisor on policies and procedures to various University departments
Created reports in the database to efficiently and 2001-03 -
2002-07
Education
Alvin, Eudora
Excellent
Microsoft Office Suite
Excellent
Languages
English
Native
Spanish
Native
effectively monitor office processes
Developed, updated and maintained database of
confidential reporting on existing and potential
students in the University's student information
systems
Researched competitive solutions and evaluations
to assist the Registrar on resolving complex/sensitive issues
Composed correspondence. Produced letters, forms
and memos. Proofread and edited documentation
Hired, trained, and managed our 20 plus work-study student population
Degree Certification Coordinator
New York University, New York, NY
Assigned to manage the Graduate School of Arts
and Science Masters of Arts division
Responsible for maintaining and evaluating
thousands of student records to determine
completion of requirements for graduation
Conferred degrees, and mailed out diplomas after
evaluating that all requirements have been met
Maintained manuals and computerized confidential
student records and files
Acted as a liaison with University population and
various departments
Monitor mass mailings, assisted with special projects, responded to mail, telephone and in-person inquiries Complete other clerical duties ( e.g. photocopy,
collate and fax materials)
2003-10 -
2019-07
Certificate of Completion: Phlebotomy And
EKG Technician
New York Medical Career Training Center - New York 2019-12 -
2019-12
Bachelor of Arts: Social Science
New York University - New York
2001-05 -
2005-05
Certificate of Front Line Leadership
New York University - New York, NY
2001-11 -
2001-11
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