AR/Collections and Billing Specialist Professional

Heather Bolden

AR/Collections, Customer Service and Billing Professional

SKILLS

Customer Service

Bank teller services

Microsoft Excel

Clerical

Accounts Payable

Accounts Receivable

Collections (Business/B2B)

Account Reconciliation

Proofreading

Office Administration

Oracle

Epicor

PROFESSIONAL EXPERIENCE

AR Specialist Spectra Metal

AR Specialist (Contract) National Construction Rental February 2022 – Current

Perform collections on both commercial (B2B) and consumer accounts

Update invoices with correct billing information in the appropriate system/database

Communicate frequently with delinquent accounts by phone and email with a high level of professionalism

Post customer payments by recording cash, checks and credit card transactions

Research accounts for incorrect or missing information related to outstanding payments or billing issues

Balance accounts by bank statements ensuring all accounts even out

AR/Collections Specialist (Contract/project) InMark January 2021 – February 2022

Collected on open invoices regarding payment

Updated invoices with correct billing information

Collected payment on past due accounts (B2B)

Accomplished accounting and organizational mission by completing related results as needed

Posted customer payments by recording cash, checks and credit card transactions

Prepared and mailed invoices

Identified delinquent accounts and insufficient payments

Collected revenue by following up with delinquent accounts by phone and email

Balanced accounts by bank statements ensuring all accounts even out

AR/Collections Clerk TK Elevator (TKE) March 2019 – October 2020

Collect on 90+ day past due business accounts

Largest account serviced was $10M in receivables

Process credit memos

Run AR aging and follow up with customers that have outstanding balances

Update spreadsheets accordingly and review weekly and monthly for accuracy

Prepare and mail invoices, identify delinquent accounts with insufficient payments

Collect revenue by reminding delinquent accounts

Balancing accounts by bank statements ensuring all accounts even out

Teller 3 SunTrust June 2018 – February 2019

Process transactions for current customers

Ensure cash drawers have accurate numbers for the day

Countdown the vault and report on any discrepancies

Process transactions and match to invoices for accuracy

Keep an eye on all money coming into the branch, identifying potentially fraudulent activity

EDUCATION

Herzing University

Pursuing Associate’s degree in Healthcare Administration (12/2020 – Present)

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