Customer-Focused Email Support Specialist

Zakiyyah Sacasa

**** ****** ****** ***.

Belize City, Belize

6314887

********.******@*****.***

Summary

I have excelled in computer literacy through determination and various training courses. Customer

service is a critical component to every company's success. I will always put our customers first.

Teamwork is just as important, If I notice my coworkers need my assistance, I will be more than willing

to help. Resourceful Email Support Representative recognized for productivity and efficient task

completion. Skilled in customer query resolution, email management systems, and data entry with an

emphasis on accuracy and timeliness. Excel at communication, problem-solving, and adaptability,

ensuring high levels of customer satisfaction and team collaboration.

Skills

• Flexibility

• Follow-up skills

• Computer maintenance

• Multitasking Abilities

• Time management abilities

• Communication skills

• Speed and Efficiency

• Creative Problem Solving

• Organizational Ability

• Team Player

Experience

Fusion BPO January 2025 to Current

Customer Service Executive

• Maintained accurate records of customer interactions and transactions.

• Collaborated with team members to improve service efficiency.

• Provided product information and troubleshooting support to customers.

Transparent BPO February 2024 to December 2024

Email Support Representative

• Provided technical support to customers via email and phone.

• Resolved customer complaints in a timely manner.

• Identified customer needs and provided appropriate solutions.

• Followed up with customers to ensure their satisfaction with the resolution process.

• Answered customer inquiries regarding product features, pricing, and availability.

• Maintained accurate records of customer interactions and transactions.

Education

Muslim Community Primary School Certificate

Saint Catherine Academy High School Diploma

Achievements

I graduated from Saint Catherine Academy with blue honors.

Received recognition for 1st place in Physical Education and Mathematics for 4 years at High School.

Strengths

Problem Solving, my greatest strength is my problem-solving skills. I pride myself on being able to quickly and efficiently analyze and solve complex problems by considering different perspectives. This skill allows me to remain effective even in a stressful situation.

Empathy, my greatest strength is my empathy and my ability to relate to people and understand their needs. I believe that a happy customer is a vital component of any successful business, and I am confident that my empathetic approach can help you build positive, lasting relationships.

References

Renee Usher, Vice-Principal, Muslim Community Primary School, 501-***-****

Samuel Chang, T-shirt Designer Entrepreneur, 501-***-****

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