Multi-Skilled Administrative Professional with Healthcare Focus
Resume:
Sherri Schildt
Hanover, MD *****
*******.*.******.**@*****.***
Professional Summary
Multi-tasking and skilled. Highly organized and punctual. Hardworking and reliable in all fields focused on going above and beyond to support team and serve customers. Trained in multiple fields and offering top- notch customer representative service abilities. Motivated to continue to learn and grow as a professional. Work Experience
Medical Receptionist/Medical Assistant
DR Gelsimo Cruz-Glen Burnie, MD
May 2020 to Present
Answering Multiple Phone Lines, Scheduling patients for office visits. scheduling surgical procedure in Anchor, Epic.Emr for BWMC, as well as Anne Arundel Digestive Center. Mastermind, Excel, Word. Checking patients in and out, collecting copays as well as verification of insurance. Billing using ICD 10 AND CPT Codes. Making the schedule for the day. Filing. Retrieving medical documents such as Blood work, imaging, pathology reports, faxing, copying. Positive and up beat personality. Very efficient and reliable.
Nanny
Carrie Williams-Highland, MD
May 2019 to July 2019
Drove children to playdates and supervised activities to maintain safety. Conducted fun, engaging, and age-appropriate activities for children. Prepared food and fed children lunch and snacks before main meals. Learned new households' traditions, routines, and dietary practices quickly. Provided in-home care for infants, toddlers, and children upon request. Accommodated last-minute schedule changes and followed parental guidelines and cultural mores on childcare.
Planned age-appropriate activities and outings to promote social, physical and academic development. Organized and served balanced, healthy meals and snacks for the children. Maintained cleanliness in kitchen, bedroom and bathroom areas. Safely transported children between school, extracurricular events and medical appointments. Monitored and supervised children at park and at home. Cared for needs of children, enforcing rules governing safety and conduct of children. Optician
Walmart Vision center-Hanover, MD
July 2009 to April 2012
Verified vision and pertinent insurance benefits information prior to material purchases. Recommended frames and lenses based on specifications outlined in customer prescriptions. Conveyed promotional offers and pricing to entice sales. Explained best methods for cleaning and maintaining contact lenses. Measured client carefully to get good fit of final product, including temple length, pupillary distance and optical centers of eyes.
Heated, shaped and bent frames to adjust the eyeglasses for the client's anatomy. Assisted the clients in selecting the most flattering styles and colors with options fitting their particular measurements and the requirements of their prescriptions. Taught customers how to use, care for and properly store their contact lenses. Followed established guidelines and procedures.
Brought together several recommended lenses and frames to help clients select their best option. Combined the client's prescription information with their vocational and avocational visual needs to determine the best optical solutions.
Checked finish lenses carefully to verify their conformance to the client's prescription specifications. Sold all types of goods related to eyes, including reading glasses, sunglasses and contact lenses. Greeted customers to shop and provided pleasant experience at eye-care center while filling prescriptions.
Read and accurately followed prescriptions given by optometrists. Managed store recordkeeping by entering client data into database and preparing invoices. Achieved sales targets consistently by recommending products meeting needs of customers. Recommended eyewear choices, considering comfort and functional requirements for frames and lenses. Calculated fittings by measuring facial features to achieve desired comfort level and best vision results. Managed inventory of optical supplies and ordered new products. Veterinary Receptionist
Odenton Veterinary Hospital-Odenton, MD
March 2007 to July 2009
Coordinated office schedules, including setting appointments and reaching out to clients about upcoming visits.
Handled all face-to-face guest interactions and telephone calls for busy veterinary practice. Managed medical records, charts, and reports for pets and farm animals. Helped clients understand payment structures, veterinary practices, and animal care standards. Recommended products to customers and helped each make selections based on animals' needs and individuals' financial capabilities.
Maintained clean and neat reception area for benefit of clients and animals. Educated clients on general animal husbandry and non-medical pet care such as heartworm prevention and housebreaking.
Supported efficient hospital maintenance such as removing animal waste to keep facility neat and clean. Answered telephones, distributed mail and faxes, and prepared patient files. Obtained insurance verifications, pre-authorizations, and pre-determinations. Scheduled patient appointments, sent notifications, and handled rescheduling needs. Verified data and scanned into document imaging software. Scanned and filed patient information into medical records. Kept updated knowledge of medical terminology to best classify procedures, understand physician notes, and answer patient questions.
Reviewed and correctly recorded receipts of patient payments. Processed requests for records from outside sources. Handled typing, filing, photocopying, and preparing letters for busy office personnel. Entered, verified, and updated patient information into systems. Welcomed patients, pharmaceutical reps, and other visitors to doctor's office. Veterinary Receptionist
Banfield Pet Hospital-Glen Burnie, MD
November 2004 to February 2008
Handled all face-to-face guest interactions and telephone calls for busy veterinary practice. Educated clients on general animal husbandry and non-medical pet care such as heartworm prevention and housebreaking.
Managed medical records, charts, and reports for pets and farm animals. Coordinated office schedules, including setting appointments and reaching out to clients about upcoming visits.
Scheduled patient appointments, sent notifications, and handled rescheduling needs. Answered telephones, distributed mail and faxes, and prepared patient files. Verified data and scanned into document imaging software. Scanned and filed patient information into medical records. Balanced drawers and managed petty cash usage.
Kept updated knowledge of medical terminology to best classify procedures, understand physician notes, and answer patient questions.
Prepared for next day's patients by pulling charts and making confirmation calls. Welcomed patients, pharmaceutical reps, and other visitors to doctor's office. Answered incoming calls and forwarded calls to appropriate destinations. Handled typing, filing, photocopying, and preparing letters for busy office personnel. Entered, verified, and updated patient information into systems. Obtained and relayed information and messages in timely manner. Supported efficient hospital maintenance such as removing animal waste to keep facility neat and clean. Recommended products to customers and helped each make selections based on animals' needs and individuals' financial capabilities.
Helped clients understand payment structures, veterinary practices, and animal care standards. Maintained clean and neat reception area for benefit of clients and animals. Education
Some college
Anne Arundel Community College
High School Diploma
Meade Senior High-Fort Meade, MD
June 1996
Skills
• Pet care
• EMR Systems
• Toddler care
• Kitchen experience
• Cash handling
• Medical Receptionist
• Medical collection
• Optical experience
• Medical records
• Food preparation
• ICD-10
• Medical office experience
• Maintenance
• Medical billing
• Sales
• Customer service
• Anatomy knowledge
• Infant care
• Medical terminology
• Childcare
• Pricing
• Nannying
• HIPAA
• Animal husbandry
• Food production
• Home care
• CPT Coding
• Filing
• Inventory control
• Cleaning
• Organizational skills
• Hospital experience
• Animal care
• Insurance Verification
• Upselling
• Driving
• Medical scheduling
• Veterinary experience
• Typing
• Front desk
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