Operations Leader with Restaurant Expertise

Ramsey Akleh

**** ****** *****, ********,** *****

Cell: 718-***-**** Email: ********@*****.***

OBJECTIVE:

Accomplished and Energetic professional with a solid history of achievement in fast paced business environments.Motivated leader with strong organizational and prioritization abilities. Results - Oriented with unique ability to relate to diverse clients and close high dollar sales.

EXPERIENCE

Director of operations, Café Domino Coffee Company, Miami, Fl 2021-2025

• Managed and maintained production of products and overall daily operations of company .

• Overlooked inventory levels with Managers and improved efficiency setting budgets and goals.

• Ensured quality control and addressing health and safety issues while maintaining and replacing production equipment and machines for our accounts

• Enforced company policies and improving work efficiency with accounts

• Overlooked all 350 accounts and followed up with all my team members to ensure best service at all times.

Genetal Manager – Wolfgangs Steakhouse, Miami Beach, FL 09/ 2018- 07/ 2020

• Achieved 5% sales growth to budget monthly

• Consistently maintain best in company cost of goods to budgeted goals

• Increased hourly employee efficiency and reduced labor costs by 2%, while maintaining quality

• Manage controllable costs to ensure adherence to budget guidelines and expectations

• Accomplish Human Resource objectives by recruiting, selecting, orienting, coaching, and disciplining subordinates

• Facilitate vender relationships for purchasing and cost control capitalizing on the economy of scale

• Analyze sales statistics to properly forecast, schedule and control labor costs

• Managed large liquor and wine inventory

Director of Operations - The Ainsworth Paige Hospitality Group, New York,

(2014-2018) 4 Restaurant locations

• Oversaw daily operations across multiple restaurant locations.

• Developed and implemented operational strategies to increase efficiency and profitability.

• Managed budgets and financials, ensuring all locations met financial targets.

• Supervised and led a team of managers, ensuring consistency in training, performance, and customer service.

• Implemented inventory control systems to reduce waste and ensure proper stock levels.

• Established and maintained supplier relationships, negotiating contracts and ensuring timely deliveries.

• Collaborated with marketing teams to develop promotional strategies and improve brand visibility.

• Ensured compliance with health, safety, and labor regulations.

• Analyzed operational performance and made data-driven decisions to improve restaurant performance.

• Monitored and evaluated customer satisfaction, leading improvements to enhance the guest experience.

SKILL SETS:

• Proficient in Micros POS, Upserve POS, and Toast POS systems

• Comfortable balancing heavy workloads effectively, strong analytical background, and quick to learn programs and processes

• Team player who always strives to go above and beyond daily expectations

• Decisive leader and strategic planner who is resilient and forward-thinking EDUCATION

Christ Hostial Radiology

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