CUSTOMER Support Specialist
Resume:
Travis Holland
Professional
Plano, TX *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Associate Cyber Security agent
Gen Digital-Plano, TX
March 2025 to November 2025
Customer support liaison for Norton and lifelock products. Customer Service Representative
NTTA
November 2023 to January 2025
Customer service for North Texas toll authority, responsible for taking payments on toll bills, updating vehicle information on toll tag accounts, as well as issuing toll tags for members. Personal Phone Banker
First National Bank Texas-Dallas, TX
June 2021 to November 2023
Personal phone banker, responsible for inquiries, check and card orders, and issues with bank accounts Title procurement
Copart-Dallas, TX
September 2020 to October 2020
Placed calls to lienholders in order to obtain titles for vehicles Customer Service Representative
WageWorks-Irving, TX
November 2019 to June 2020
Customer service representative, assisted with inquiries regarding flexible spending accounts, health savings accounts, and health retiree accounts.
Adjuster Assistant
Catastrophe Management Solutions-Richardson, TX
March 2019 to July 2019
Scheduling coordinator responsible for mapping, gauging claim severity, calling insured to book appointments for adjusters in multiple states.
Chat Customer Service Representative
Zibby-Plano, TX
June 2018 to February 2019
• Chat Focus Agent, was responsible for customer service in chats, and responding to emails. *Assisted customers with updating account information, processing refunds, delayed deliveries, and confirming cancellations over chat.
Security Officer
Marksman Security Corporation
May 2017 to April 2018
• Full Time Security Officer, was responsible for long active patrols and generated daily activity and incident reports • Enforced and adhered to property rules and multitasking • Communicated with Property management and performing routine checks on the property • Consistently monitored people, reports, and property with an intense detail • Operated and monitored Closed Circuit Televisions Customer Service Representative
Aerotek
June 2016 to November 2016
Enrollment specialist of Health Fitness for Dover Corporation • One of 18 associates trained to become an Enrollment specialist • Developed the ability to make the enrollment process efficient and effective with strong verbal communication as well as strong phone etiquette • Verified eligibility, benefits, and enrolled callers to their desired insurance plan
Customer Service Representative
PFS WEB
August 2015 to May 2016
• Handled inbound phone calls, order placement, answering inquiries while updating customer databases, maintaining cool attitude • United States Mint Campaign - Trained for Chat Specialist, answered incoming chat messages and inquiries from customers who desired information on Coins and items • Starbucks - Cross trained for the campaign, was responsible for answering product and service questions as well as placing orders for customers • Handled non-stop call flow with poise and can-do attitude • Completed accurate and efficient order entry • Retained extensive product knowledge to keep consumers educated on new and old products
Medical Billing and Claims Agent
Humana
August 2011 to July 2015
• Multi-tasked efficiently to accommodate the needs of each member • Dedicated to quality and perfect experience through empathy and stellar customer service • Prepared for member inquiries by researching products, services, and customer service processes • Trained to diagnose medical claims and benefits • Developed the ability to thrive in a fast paced stressful environment • Escalations service: handled forwarded calls, deescalating and educating members about their plan, claims, and benefits
• Developed the ability to research independently for information, a meticulous attention to detail • Handled escalations from the inbound overflow
Education
High School Diploma
Connecticut School of Broadcasting in Irving
Skills
• Typing
• Security
• Microsoft Excel
• Customer service
• Communication skills
• Time management
• Proofreading
• Research
• Documentation review
• Computer skills
• Order entry
• Databases
• English
• Data entry
• Microsoft Outlook (10+ years)
• Cash handling (10+ years)
• Negotiation
• Organizational skills
• Phone etiquette
• Banking
• Microsoft Office
• Office experience
• Microsoft Word
Certifications and Licenses
Security Guard
All Lines Adjuster
October 2022 to December 2024
I may be inexperienced, just give me a chance.
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