Dynamic Medical & Customer Service Professional
Resume:
Yamaya Williams
Simpsonville, SC *****
******.*******@*******.***
Professional Summary
I am a motivated individual with years of Customer Service and Medical Service experience seeking an opportunity to become an asset for a reputable company. Authorized to work in the US for any employer
Work Experience
Medical Service Representative/ Medical Administrative Assistant LifeMD-Mauldin, SC
June 2025 to November 2025
• Handle high-volume inbound and outbound patient calls to provide information and assistance regarding LifeMD wellness and weight management programs.
• Assess patients’ health goals and readiness to begin treatment, ensuring alignment with the most suitable GLP-1 medication program.
• Demonstrate empathy and active listening to support patients experiencing dissatisfaction with their health and body image, helping them feel confident in their decision to start a program.
• Educate patients on product options, benefits, and program details to guide them toward informed and personalized healthcare solutions.
• Achieve and exceed sales goals through consultative selling techniques, focusing on patient trust and long-term satisfaction.
• Collaborate with internal medical and support teams to ensure a smooth patient onboarding process and accurate information delivery.
• Maintain detailed records of patient interactions, program interest, and conversion outcomes in the CRM system.
• Uphold compliance with HIPAA and company policies while fostering a patient-first, compassionate communication approach.
Inbound Sales Agent
Spectrum-Mauldin, SC
April 2023 to October 2024
• Managed a high volume of inbound calls from existing and potential customers, providing information and solutions for internet, TV, mobile, and phone services.
• Utilized consultative sales techniques to identify customer needs and recommend tailored Spectrum packages and promotions.
• Consistently met and exceeded monthly sales and retention goals through persuasive communication and product knowledge.
• Educated customers on service features, pricing, and equipment options to maximize satisfaction and value.
• Handled billing inquiries, account updates, and troubleshooting with professionalism and efficiency to ensure a positive customer experience.
• Demonstrated strong multitasking abilities while navigating multiple systems to process sales and service requests accurately.
• Maintained detailed records of customer interactions, sales, and follow-ups in the CRM system.
• Contributed to a positive team environment by sharing best practices and maintaining high performance in a fast-paced, goal-driven call center setting. Sales Associate/Cashier
The Inspiration Company-Greenville, SC
May 2022 to March 2023
• Engaged with customers in a warm and welcoming manner to share the meaning and inspiration behind handmade jewelry pieces crafted with birthstones and faith-based messages.
• Delivered personalized recommendations by connecting customers’ stories and beliefs with jewelry that reflected encouragement, faith in Jesus Christ, and family values.
• Operated the POS system to process transactions, returns, and exchanges accurately while maintaining an organized and visually appealing sales floor.
• Consistently met and exceeded daily and weekly sales goals through genuine relationship-building and product storytelling.
• Handled inventory management, restocking, and merchandise presentation to ensure displays aligned with brand standards.
• Created a positive, faith-centered shopping environment that encouraged reflection, kindness, and customer loyalty.
• Collaborated with team members to support store promotions, special events, and community outreach initiatives.
Education
High School Diploma
Mauldin High School-Mauldin, SC
August 2018 to June 2022
Upper secondary education
Some college
Skills
• Writing skills
• Supervising experience
• Customer communication
• Store Management Experience
• Team leadership
• Inventory Control
• Teaching
• Attention to detail
• Math
• Inventory auditing
• Medical terminology
• Time Management
• Negotiation
• Customer inquiry handling
• Microsoft Office
• Direct patient care - Direct patient care weekly hours (20-30 hours)
• Customer relationship building
• Typing
• CSG
• Patient care
• Communication skills
• Medical receptionist
• Microsoft Excel
• Customer engagement
• Microsoft Outlook
• Sales experience within healthcare
• Patient treatment
• Front desk
• Serving Experience
• English
• Customer retention
• Microsoft Word
• Customer service
• Cash Handling
• Product Development
• ERP systems
• Organizational Skills
• Inside Sales
• Cashiering
• Office management
• Manufacturing company experience
• Productivity software
• Data entry
• Computer literacy
• POS
• Research
• Closing sales
• Customer support
• Basic Math
• Administrative experience
• Research & Development
• Supply chain planning
• Inbound logistics
• Computer operation
• Phone etiquette
• Microsoft Powerpoint
• Order entry
• Upselling
• Interpersonal skills
• Technical Proficiency
• Client interaction via phone calls
• Telemarketing
• Webex
• Retail Sales
• Merchandising
• Sales
Languages
• English - Fluent
• Spanish - Intermediate
Certifications and Licenses
Driver's License
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