Construction Program Analyst Resume Summary

Michael Douglas

Construction Program Analyst

937-***-**** • Cary, North Carolina, 27519 • **********@******.*** http://linkedin.com/in/michael-douglas-84362798

Work Experience

Manager

Food Lion • Durham

06/2023 – Present

Coached, mentored, and trained 160 team members to enhance job performance. Conducted regular meetings with staff to review progress and pinpoint areas for improvement. Developed and implemented strategies to elevate customer satisfaction and loyalty by analyzing secret shopper scores.

Monitored budgets and expenditures to ensure cost-effectiveness while upholding quality standards. Resolved conflicts among employees by providing guidance on company policies and procedures during leadership transitions.

Provided leadership during organizational change or crisis situations as co-managers assumed new responsibilities on leave of absence.

Assessed team members' skill sets and assigned tasks accordingly to optimize efficiency for in-store inspections.

Ensured compliance with applicable laws, regulations, and industry standards in food safety, store maintenance, and OSHA regulations.

Managed vendor relationships through contract negotiations and ensured timely delivery of goods and services for merchandising.

Oversaw staff performance and addressed any emerging issues. Assigned tasks to associates based on skill levels to maximize team performance and meet overtime goals. Leveraged leadership skills to identify deficiencies and opportunities for improving policies, procedures, and controls.

Maintained adequate staffing levels to meet objectives within budget constraints. Accomplished financial objectives by forecasting requirements, scheduling expenditures, and preparing annual budgets quarterly.

Established and managed yearly budgets of up to $25 million. Analyzed business performance data and projected results for upper management, focusing on sales, safety, and overall store metrics.

Proposed and secured approval for adjustments to project plans, achieving sales growth percentages of 3% to 7% compared to the previous year.

Dynamic Construction Program Analyst with over 5 years of diverse experience in management and operations. Proven expertise in leading teams, project management, and budget oversight, including managing an annual budget of $25 million. Achieved sales growth of 3% to 7% in previous roles by implementing strategic initiatives and enhancing operational efficiency. Committed to delivering high- quality results and improving processes. Eager to bring strong leadership and analytical skills to excel at driving program success in the construction sector. Multi-Unit Manager

Block Advisors • Columbus

04/2023 – 04/2023

Built three corporate offices, expanding from 8 staff members to 35 employees, while managing three office managers, tax advisors, and office staff.

Coached and developed customer service professionals into office leaders capable of managing staff and enhancing office performance.

Hired and onboarded new personnel for all offices while retaining talent to maximize revenue potential. Negotiated pay and benefits for new hires and managed staff scheduling to maintain 'green schedules.' Recruited retired enrolled agents to fill staffing gaps and built relationships to bridge knowledge deficiencies.

Developed timelines to meet certification goals for new tax agents while addressing IRS demands. Leveraged talent acquisition strategies to close revenue gaps and achieve $700,000 revenue goals. Adhered to company policies and regulations while managing staff effectively. Resolved client disputes and negotiated better understanding of payment plans with the IRS. Created staff schedules, checked time cards, reviewed pay rates, and maintained accurate time management to prevent fraud.

Collaborated with the district manager to maintain office standards and ensure proper marketing materials were displayed during tax season.

Coordinated office relocation efforts to meet opening timeframes for new office buildings. Followed Ohio hiring guidelines and regulations to protect workers' rights and safety. Addressed the needs of clients facing stressful financial obligations and negotiated IRS disputes and lawsuits.

Managed the impact of employee losses during tax season, fostering team morale during challenging periods.

Encouraged team trust and fostered open communication to enhance integrity within offices. Key Holder and smb

Verizon • Beavercreek

05/2017 – 10/2022

Managed five store locations over five years, consistently exceeding sales quotas and ranking among the top 15 stores in the Eastern district.

Achieved recognition as a top 100 employee out of 10,000 for sales quality, volume, and exceptional customer service, achieving a 96% satisfaction rating. Developed targeted marketing strategies based on consumer insights and data implementation to drive customer engagement and retention.

Strategized new market initiatives that increased employee revenue during the pandemic by 50% within one year.

Processed phone insurance claims through Assurion. Created the highest percentage of new accounts and revenue for a low-volume corporate store in 2021. Reviewed consumer credit applications and financing, strategizing to maximize customer and business accounts at 150% growth.

Utilized conflict resolution skills to enhance account development and improve customer retention. Implemented management initiatives to rotate staff to underperforming store locations, improving performance and key metrics through influence.

Identified system errors and issues to alleviate financial burdens on customers while maintaining CRM loyalty.

Utilized PEAK to pinpoint areas for improvement, fostering opportunities for team growth and strategic sales success.

Upholding morale by investing time in discussions regarding employee advancement and benefits to enhance retention and professional growth.

Coached team members daily to excel in service delivery, resulting in over 90% customer satisfaction ratings.

Actively participated in management meetings to explore new strategies for market capture and growth opportunities.

Negotiated client contracts to drive account growth and retention for stakeholders and investors over three years.

Account Executive

Media General • Dayton

02/2016 – 05/2017

Managed a territory in the Dayton market for advertising and public relations campaigns. Generated $75,000 in advertising revenue through new business development in the last quarter. Project-managed 15 accounts, focusing on business development and client retention for commercial enterprises and local businesses.

Delivered projects timely and within client budgets through effective time management with less than 1% error.

Maximized multiple advertising campaigns, earning a Dayton Mercury Award for excellence as a new advertising executive.

Assisted local businesses in achieving their objectives through client analysis, business meetings, and financial insights.

Flight Attendant

United Airlines • Chicago

04/2015 – 02/2016

Led and managed flights to ensure on-time departures and compliance with FAR requirements. Provided timely service and delivered upscale services to first-class passengers. Trained on and adhered to new rules and regulations established by the FAA. Traveled internationally to Japan, Germany, and other countries, interacting with diverse cultures. Collaborated with pilots on passenger counts and weight balance calculations for aircraft. Delivered premium services to passengers on daily flights. Followed all regulations and procedures set by United Airlines. Interacted with individuals from across the U.S. to understand various personalities and mannerisms. Education

MBA - Project Management

Strayer University • Washington

01/2021 – 05/2023

Bachelor of Arts - Communication Arts - Advertising & Public Relations Xavier University • Cincinnati

01/2011 – 05/2013

Skills

Languages

German Professional

Business Planning Operations Management Performance Management Business Development Expense Tracking Business Administration Policy Implementation Workforce Management Financial Management Performance Evaluations Schedule Preparation Project Management Sales Management Key Performance Indicators Complex Problem-Solving Team Leadership Time Management Staff Development Staff Management Cross-Functional Teamwork Staff Training and Development

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